somedude&AdEll

well it may not be the digitizer heres what happened with me...

my case was pressing on the digitizer, just a production flaw

reference... http://www.aximsite.com/boards/showt...hlight=problem

solution... http://www.aximsite.com/boards/showt...hlight=problem


And you can ussually tell where it is touching at by by just drawing an X using the transcriber and whichever direction it is off in thats the side :)

__________________
PHOTOSENSITIVITY WARNING ON AVATAR: MAY CAUSE SEIZURES ------------ certified axim overclocker

X51v - 1gb SD Card - no accessories, oh ya, a stylus :P


X5 Adv. Overclocked to 597mhz!
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My Ax's Accessories: [1] Symbol CF WIFI - Leather Belkin X5 Case - (2) Standard 1440mah Batteries, (1) Muhen 3200mah extended battery



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pc54908

Hi everyone with the said problem.
I have my Axim 5 bought over a year and warranty is just expired.
I got the same problem as mentioned recently. The unit refuse to response to my tap and sometimes when tap on the "x" will give the menu on the right bottom corner - selection of input method.
I did hard reset and it is very hard to do screen alignment until I take off the two batteries and leave it idele for more than 5 minutes. It makes me frustrated and I nearly want to kill it with a hammer.
It is now working a little better after I took off the screen protector after reading this forum. It works fine after I press hard on the sides of the frame. I guess the casing has been deformed as I, like others, usually keep the Axim in my pocket for the past 12 months.

somedude&AdEll

yes exactly what happened to me just put some think felt in between the bottom of the screen and push it in untill it starts responding again, that is it will stop responding when you push it in, be sure it is not to wide as it will not push in enough. You need the rubber to side on the frame of the touchscreen.

That is if you have the problem again, that 5min thing off its just a coinsidence you probably just left it upside down or something

__________________
PHOTOSENSITIVITY WARNING ON AVATAR: MAY CAUSE SEIZURES ------------ certified axim overclocker

X51v - 1gb SD Card - no accessories, oh ya, a stylus :P


X5 Adv. Overclocked to 597mhz!
~~~~~~~~~~~~~~~~~~~~~~~
My Ax's Accessories: [1] Symbol CF WIFI - Leather Belkin X5 Case - (2) Standard 1440mah Batteries, (1) Muhen 3200mah extended battery



§ () |\/| £ ]) |_| |) 3

PaulAlex7000

Quote:

Originally posted by Swerve emailed them and the exchange has gone something like this 1) my email describing the problem 2) The automated response back, which is garbage 3) my reply to the automated response telling them to read the email and try agin 4) Their tier one support person writes back some basic troubleshooting tips, still not solving the problem, 5) My response back that they haven't solved my problem, I'd like to have my unit replaced 6) Their response back that they are sorry for the inconvenience and that a new one will be sent to me, and then a couple of emails back and forth to verify warranty and shipping info. All in all, not a super customer service experience

And sad to say, Dell isn't the only one with this problem. I'm sure you all can attest to similar problems with other tech companies, whether it be software or cable internet providers.

Tier 1 support is just designed for the absolute neophyte user; problem is, they assume everyone is the neophyte user.

kpk101

I support about 40 Dell Axim X5 handhelds... also Compaq Ipaq units. I emailed Dell this morning and second email was to confirm mailing address as they are sending a replacement. Put one mark up on the good side of customer support. FYI our software vendor has told me Dell has pulled the X5 from the market due to defective LCD screens.

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Kevin

PaulAlex7000

Yeah, I have to eat my words about first-tier tech support in regards to Dell.

In another post, I mentioned how my screen totally went tout, and I called Dell, and I only held for about 1 minute. I explained the problem, and was promptly told that I'd be getting a replacement.

No hassle at all, no issues of incompetence on the part of their support. It was a pleasant experience.

cal9isha

Would you believe I'm now on my 4th Axim 400, that's right fourth. I've had this one for about a week, and I'm just waiting for it to crap out. I've spent hours on the phone talking to Dell's so call technical support. Most of the time a language barrier has resulted in inaccurate information delaying an appropriate remedy for my defective Axim. At this point I have NO confidence in this product. Dell would not even let me pay for an upgrade to their newest product (not that I have any confidence that it's any better). At this point I'm just hoping I'll get some use out of this one before it dies, and I fully expect for that to happen. My next one will be from a company with a proven product. For those of you with one that works, I wish you continued good luck!