Activesync Problems

Garth · 03-03-04, 06:03 PM

Hi - I'm having problems completing a sync of my X5. I'm using Activsync 3.7.1 with Windows 2000.

About 2 weeks ago, I began having difficulties syncing my X5. After placing in the X5 in the cradle, it connects, begins looking for changes, appears to be working and then terminates with a "sync error" and "not connected".

I have read numerous threads on this issue and have tried most of the basic fixes (running Resync, unplugging the USB, unplugging cradle, soft reset, etc.) and now am at a loss.

Any help would be greatly appreciated.

JakeRich · 03-03-04, 07:40 PM

Did you make changes to the firewall software about two weeks ago?

Garth · 03-04-04, 07:32 AM

Hmm...? That's is a good question. I'll have to talk to my IT coordinator as this is my office computer/internet connection. I'm leaning towards no, since I can sync 1 out of every 100 tries (or so).

I'll check on that and repost. Thanks.

03-04-04, 07:35 AM

This is an extremely irritating problem whic seems to crop up for no apparent reason.

If ReSync does not work I suspect that the only answer will be a hard reset - full backup first obviously.

03-04-04, 10:29 AM

You said this is a problem on a computer at work. Do you have the same problem on your home computer?
If not, I would begin looking at the differences between the two computers.
A hard reset is quite a drastic event; I would delay that until ALL other options have been exhausted.
Is your Axim still under warantee? You might want to call Dell (be prepaired for a wait).