Close to tears! Axim won't turn on regularly

smellycamel · 02-28-03, 01:33 PM

Why do I feel so hopeless?

Since this morning, my Axim has not been able to turn on consistently. The only way I got the screen to finally light up was by doing a hard reset, and then pressing cancel. From then, if I turn it off, it MIGHT turn back on a few times, but eventually stops turning on again. And then I have to hard reset...again. This cycle has continued for the past hour.

*Checked the battery by reinserting the main
*Checked the battery by placing it in the cradle (everything lights up except for the screen)
*Checked to see if I was just dimming the screen when I power it (but tapping the screen yields nothing)
*It's not the screen protector either

So, if the only thing that works is doing a hard reset to turn it on almost every time, do you guys think I should call support? Or am I doing something wrong that I haven't thought of yet?

(This is my first ever pda/handheld)

Therigwin · 02-28-03, 01:34 PM

Call support.

smellycamel · 02-28-03, 02:23 PM

Okay, I just called Dell support. The guy told me I have to wait 4 to 5 days before he can help me. He said I or the Axim needs time to "settle down." Is there a policy about this? They can't help me until I've had the device for 5 days??

slyce2k · 02-28-03, 02:28 PM

Call them again...tell them that you're PDA is broke. (if that's what it is.)
They'll send one out next day mail. Then you won't have to be without a PDA & you're problem with be theirs.

good luck.

02-28-03, 02:36 PM

Yea that CSR doesn't know what he is talking about. Just call back and tell them that this Axim is unusable. They will send out another Axim.

JakeRich · 02-28-03, 04:20 PM

If the next CSR is as clueless as the first one, be polite but insist on talking to a manager. Your axim is defective, pure and simple. It doesn't need settling time for the on/off switch.

That CSR must have been one of the "dudes" in the new advertising stream. Doh!

smellycamel · 02-28-03, 07:00 PM

Thanks, guys, after about an hour-long wait, I got someone to send me a replacement that will arrive by this Monday. I'm just crossing my fingers and hoping that this next one will not have any problems. If I encounter another one, I think my conscience will make me return it for good and wait for a better model.

Karen