Hello all,

Two weeks ago I called Dell because of my serious Axim d-pad problem. They told me a new one would be sent out and that the return instructions would be in the box with the new Axim. Well, I received it but there were no instructions. However, what I did get with the Axim was a cradle, a leather carrying case and an extra battery. These are the same components that I ordered back in january with the one I want to return. So now I have double everything when I was just expecting a replacement Axim.

Does anybody know what their return policy is and how it works? Is it an error on their part? Now I have to call them Urgh!!!

I just hope they don't bill me for all of this and force me to spend many hours on the phone so this can be sorted out...

any ideas?

I would ship all the duplicates back, with a note inside saying that instead of just a replacement Ax, you got a replacement everything. If you hold onto the stuff long enought, they'll charge your credit card or account for the duplicates.

       

I had to get a replacement Axim as well. As you experienced, they did not send any return instructions with the replacement Axim. However I only received the Axim (not the other accessories). I sent an e-mail to customer support at Dell and they sent me a reply within about 12 hours.

In my case they overnighted me an Airborne Express Airbill that MUST be used to return the Axim. Simply box up the Axim you are returning in the ORIGINAL packaging. Once you receive the airbill, fill it out (most of mine was already filled in) and then give Airborne Express a call and they will arrange pickup of the package.

Gotta love the search feature in forums!
Thanks for the info on the return policy.