Cradle not Recognized???????

alan_c2 · 04-04-03, 10:57 AM

I brought the cradle to work and plugged it in and windows did not find a driver. I am running Windows 2000 Prof., the same as at home. When I plugged it in at home, Windows recognized it. Where can I find the drivers for it? Please help.

casewiz · 04-04-03, 11:46 AM

my boss had the same problem, make sure your device is turned on in the cradle.

ceej13 · 04-04-03, 11:55 AM

make sure the plug is plugged in and the port works. that could be a problem as well. Or even update the USB drivers.

JakeRich · 04-04-03, 02:49 PM

The cradle is not a device to be recognized, the Axim is. As casewiz says, make sure the Ax is in the cradle and turned on and it should be recognized.

alan_c2 · 04-04-03, 04:30 PM

I am making a second connection at work and when I installed everything, nothing worked. The last thing it done was recognize the mobile device. I was never prompted to setup a connection type. ActiveSync will not pull up either. Has anyone run into this?

JakeRich · 04-04-03, 04:56 PM

Did you install from the CDROM from Dell or just connect up the Ax? You must install from the CDROM to get the Dell drivers installed.

alan_c2 · 04-04-03, 05:04 PM

I installed from the Dell Companion CD. The Axim Cradle was listed in the Device Manager as working properly.