X5 Lock Up Problem

ke4emk · 04-16-05, 10:58 AM

My X5 is gving me fits. For the last couple of days, it has been doing this:

When I try to press any button to access any program, the screen will not take any input. After a reset, it may or may not work. When I get a program to open, when I try to use that program, the input bar in the bottom right of the screen pops up. It eventually switches to the Transcriber help window, after I hit and keep hitting the hot buttons in the bottom of the unit. The unit is basically unusable because I am unable to get any of the programs to work, without resets, or multiple sessions trying to open and close other programs to get to the one that I am trying to use.

My call to a barely english speaking member of Dell support, suggested a hard reset (I told this Indian/Paki that I was at work, and could not back up my device properly, and would do so in the morning when I got off. Upon arrival at home, I see that Dell called and asked my answering machine if they had fixed the problem........)..the unit is under a service contract, and I am of the mind that I need a replacement unit.

First real problems that I have had with this unit.

Ideas?

ironhelix · 04-16-05, 12:33 PM

any idea's short of a hard reset ?

i duno but you may have to try to flash your rom.

use a card reader , delete evry files on the sd/cf card,

copy the *.img for your device onto the root of external card.
:soap:

i wouldn't try any of this without dell advice, eg "like getting a new one"

going along that dell might allows you to flash the unit,

do try it from the gui first, if that fails you've got the

*.IMG in the root of your sd/cf card,

in order to perform the 3 finger boot process method. :jd:

i know i know, i rant, just one last thing

do disable any suspend mode before attempting a flashing.

quovadis7 · 04-16-05, 04:09 PM

ke4emk,

Before you go for brute force methods to correct your X5 problem (hard reset, returning your unit to Dell, etc.), you may want to try a quick and relatively painless method first....

Sometimes, the area between edges of the touch screen and the X5 plastic case collects dust, lint, and/or other debris, and that may be putting enough pressure on your touch screen that your X5 thinks you're continuously pressing on it.

Thus, to scrape loose the possible debris, try sliding a thin sheet of paper or a business card in-between the screen and case along all 4 edges and 4 corners.

If that doesn't work and since you have a service contract, if I were you I'd send your X5 in for a replacement. If your X5 were out of warranty, you could try checking out whether or not the "black tape" fix would correct your issue (see the following Aximsite link: http://www.aximsite.com/boards/showthread.php?t=44661 ). I've tried this myself on an X5 Basic I bought on eBay that was stuck in an infinite loop of screen calibration, and it worked fabulously to solve the problem!

Good luck! :approve:

Let us know how things work out....

ke4emk · 04-20-05, 06:48 PM

Well, I have a replacement from Dell, which has brought a new problem of its own. I did a backup and then restore, with A-synk, and now I have 401 items that will not synch when I try to do so. I get this error message: The following appointment cannot be written to MS Outlook due to error 80040403. I looked it up, and cannot make out what it wants me to do, to fix this problem. Ideas anyone?

Phish · 05-02-05, 01:09 PM

Originally Posted by ironhelix

any idea's short of a hard reset ?
...
i duno but you may have to try to flash your rom.
...
copy the *.img for your device onto the root of external card.
:soap:
going along that dell might allows you to flash the unit,
...
in order to perform the 3 finger boot process method. :jd:

What the ... is the "3 finger boot process method"?

My Axim is also stucked...

tcking · 09-21-05, 11:35 PM

Try to see the following address more information about the re-install rom.

http://tom61.arcadecontrols.com/axim_bootloader.html

Robert Wang

MLawes · 09-22-05, 12:01 AM

I had the same problem with my first x5 advanced. After it was replaced I had no problem. As for the Async prob, try downloading the newest version of async. Good luck

09-22-05, 09:58 AM

I've had various A-sunc issues and similar messages. I am always able to correct my problems by going into task manager where I usually find outlook running. Either by ending the task or rebooting, I correct that particular problem.