Caliente

Stick with 2003SE. i'm amazed at the lengths some people will go to for WM5. Realistically virtually all apps are 2003SE compatible and the stress I got when running WM5 was not worth it at all.

Eric12341

Originally Posted by Caliente

Stick with 2003SE. i'm amazed at the lengths some people will go to for WM5. Realistically virtually all apps are 2003SE compatible and the stress I got when running WM5 was not worth it at all.

um when i was on 2003se i had problems too, like with it freezin with the open new window feature in pocket+, it doesnt do that on wm5 and there is no progress bar on the 2003se internet explorer and thats what gets me, if there was sum way to get one i would have stuck with 2003 on the replacement they sent me,and i also like that u dont hardly need the stylus as much

Eric12341

Originally Posted by edge777

Actually, I've done a few simple things which have more or less made my Axim X50v perfect (but I still want the patch). I still have memory card issues (especially when Pocket IE uses my SD card for cache). I am running many types of software too, with no issues. -Disable and remove the Odyssey Client (take it out of the start up folder). -Used Tweaks 2K2 for registry updates (you can do it manually as well). -And finally, turned off any auto sync settings (which were causing the battery draim, details below). So, I'm more or less happy, but just feel support should still be offered. Plus, I want the ability to run more third party apps without major slowdowns. ----- FIXING THE BATTERY DRAIN (and actually making it faster): This 'server trick' was discovered by another Aximsite forum member known as Invid a little while ago. This information is courtesy of him originally, and copied many times throughout the Aximsite forum, but I am re-writing in easy to follow laymans terms to hopefully make this a sticky, and stop the multiple posting regarding the same old problems. Here we go! 1. Turn on your Axim 2. Go to Start > Programs > Activesync. This will open the Activesync program. 3. Tap Menu at the bottom right hand corner of the screen. This will bring up the Options Menu. Notice the option Schedule... is greyed out? This is the all-critical option we need to get access to. But as it's disabled we can't change Activesync's default synchronisation schedule. Ok, so how do we enable the Schedule option? Easy!!! Fool Activesync into thinking there is an Exchange Server to sync with: 1. From Activesync's Menu tap on Add Server Source. 2. In the following screens you can enter any old garbage. It does not matter, but just in case your unsure, just type the following in the indicated boxes: Server Address: fake Tap Next User name: fake Password: fake Domain: fake (Ticking save password or going into the Advanced menu makes no difference, so no need to bother). Tap Next Untick all of the 'Data you want to synchronise' options Tap Finish 3. Ok, we're done creating the server. You should now see in Activesync's main screen your normal Activesync connection(s), and a new connection called Exchange Server. 4. Go back into the Menu, and lo and behold the Schedule option is now enabled! Go ahead and tap it! 5. You will see that both options in the Schedule screen are set to Every 5 Minutes (A01 Rom), or Every 10 Minutes (A06 Rom). This simply will not do! ( * Advanced users - please see my note below * ) 6. Using the drop downs, change both the Peak times and Off-peak times boxes to Manually. 7. Press the OK button at the top right of the screen. Congratulations! Activesync is now gagged from opening on it's own and ruining your life! Your work is not done just yet though - time to clean up and get rid of the now unwanted fake Exchange Server. 1. Go back into Activesync's Menu, then Tap Options. 2. Highlight Exchange Server, then tap Delete. A warning message will appear about removing files etc, but as you have no files associated with the fake Exchange Server, it's nothing to worry about - just tap Ok. 3. The list will now only show your remaining PC Sync connection(s). Obviously do not delete these! So there you go, your Axim will now be happy to lead a normal and fulfilling life serving your organisational needs. You may now put your Axim on Standby safe in the knowledge it will turn back on when you need it to. You can be sure that your CF and SD cards are no longer going to go walkabout. You can be safe in the knowledge that your battery should no longer lose it's charge. Etc etc.

hmm i should try that, im tired of unlockin the battery hatch to get my axim to stay off

edge777

For those who like WM5, it is possible to be fast and stable. Check out http://www.aximsite.com/boards/showt...912#post995912.

TheDellGuy

Lame; Yeas I believe all X50 customers are SOL.

This is what I did anbd I would recommend any X50 user do the same.

After being told the same answer three times and two months long I finally escalated the issue to customer service to request my purchase price of the WM5 upgrade.

The cust Sat person told me I did not pay for it, that it was sent out for free. After proving this was not the case I was then told that I could not get a refund because it was past 20 days.

Well I sent an email to the cust service rep ( FYI Format= firstname_lastname@dell.com) detailing the fact that I was being very patient waiting for Dell to resolve known issues that people are having with the WM5 upgrade and my patients is at an end and I am not going to pay for something that does not work period.

I then made sure to also copy "Michael@dell.com" and what do you know my refund is coming.

Here is the email exchange:

Parul;

Thanks for finding that charge, I knew I had paid!

Sending a new upgrade will not resolve the problem
because it will not work. There is a flaw in the Axim
x50v when trying to run Windows Mobile 5. It does not
work. It has not worked from the very beginning and I
have been very patient waiting for a fix since
november of 2005.

I cannot use my Axim for it's main use which for me
was using it as a GPS. I need the GPS so I have to
downgrade back to WM2003SE. Therfore making the
upgrade I paid for useless.

I should not be penalized post 21 days for allowing
DELL the time to resolve the problem.

The credit card I used to charge the purchase is
nolonger available please send me back a check for
$41.20.

Parul, it you cannot do this then please escalate this
issue to someone who can.

thanks


--- Parul_Nagpal@Dell.com wrote:

>
> Hi XXX
> I apologize but I had to disconnect the chat as did
> not reeceive a
> response from you over 5 minutes. However, I just
> saw that you paid
> $41.20 for the
> Windows Mobile 5 Upgrade, order # xxxxxxxxx that I
> did not see earlier.
> Unfortunately, we will not be able to refund you for
> it as we are > authorized to set up returns only within the 21 day return period.
> However, if you want we can send you a new upgrade
> for it free of cost.
> With Regards,
>
> Parul Nagpal
> Customer Support Expert
> Dell Home Sales Consumer Care Chat Q, Dell Inc.
> E-mail parul_nagpal@dell.com
>
> Track reference numbers at www.dellcustomercare.com
>
================================================== ===========
After copying Michael@dell.com this is the email I recieved:

Dear Mr. XXXXXX,
I am writing on behalf of Dell Inc. in response to your email of February 2, 2006. We greatly appreciate your observations. Customer feedback remains our most important tool for evaluating the quality of our service. I have submitted a request to have a refund check sent to you for the Mobile 5 upgrade. Because of the low dollar value, it will not be necessary for you to return the product to Dell.

Michael McKinney
Dell Executive Support
1-800-624-9897 ext 728-3975
Michael_McKinney@Dell.com

I would encourage all x50 user who paid for a WM5 upgrade to do the same.

-=TDG=-

__________________
TheDellGuy
Axim X50v
1GB Lexar SD Card
Extended Battery
Syson II GPS w/512mb
iGuidence GPS SW

Kazkin

Originally Posted by TheDellGuy

Michael McKinney Dell Executive Support 1-800-624-9897 ext 728-3975 Michael_McKinney@Dell.com I would encourage all x50 user who paid for a WM5 upgrade to do the same. -=TDG=-

there you go folks ... there's the higher up source that you could "bombard" to get your answers .

payback is a "BEOTCH" !!!!

dschmider

Originally Posted by TheDellGuy

Don't hold your breath! It's the same call log of the last three I sent them for the same issue. The answer is always the same "next week" I just spoke to a friend of mine who is a Systems Engineer for Dell who supports all Dell products for Corporate America. He Said the official Dell line is that WM5.0 is not supportted on X50v period.

So why do they still SELL it then?
I upgraded , downgraded :approve: , but would have another go if the patch materialised.... probably

David


AXIM X50V
Dell Navteq Europe
2Gig SD CARD.... WOW

TheDellGuy

Originally Posted by dschmider

So why do they still SELL it then? I upgraded , downgraded :approve: , but would have another go if the patch materialised.... probably David AXIM X50V Dell Navteq Europe 2Gig SD CARD.... WOW

Dell will sell anything to endusers, it's the law of averages. If I sell a product to 1000 people and it does not work, about 20% of the people will complain and want their money back. The other 80% will cover my costs. But as far as large corporations are concerned Dell is not going to sell the upgrade enmasse to them. because they are not going to support it.

Think about it, If you were an OEM and you made the x50v. And at the time you designed it with the technology that was available you sold it with that technology I.E. WM2003SE. Now you no longer make or sell the x50v, a different company makes WM5 with no control or input from you and now there is a problem. What incentive would you have to find out why and fix it knowing your not going to get any revenue from your efforts?

Dell is known as the "Low cost provider of technology" and trust me, if there is a cost associated with something with no chance of getting any meaningful return to their bottom line, it aint gunna happen!


If there is a patch I too would try upgrading to WM5 only becasue I like how it sync's up my music with WMP10. But I cannot give up the functionallity of the GPS which I need even more. Having worked for Dell for ten years I'm doubtful it will materialize.

-=TDG=-

__________________
TheDellGuy
Axim X50v
1GB Lexar SD Card
Extended Battery
Syson II GPS w/512mb
iGuidence GPS SW

grishazzz

any news ???? is it coming out soon ?
if not, this is my last pockt oc from dell :-(

glowthian

I bought an X50v in August with the free upgrade to 2005 and installed it in December. I have had all the problems listed and then some.
I called Dell and of course they had me down grade to 2003 and all is well, but that is not what I bought. I called my sales rep. and he and his boss offered to let me buy a new X51v at a low price (lower than I paid for the X50v, and much lower than there $399.00 deal today) , I told them I would let them know.
I then called customer service, they had business customer service call me back. I told them of the problems and that I bought it for the 2005, they put me on hold and when the came back they offered me a full refund that I took. My next call was to my dell rep. to buy the X51v with 3 year complete care at a lower price than I paid for the X50v (next day shipping).

My point here is that if you bought your X50? with a free update to 2005 then it has to work or you get a refund, the free upgrade is an implied agreement that it will work and if not they have to take it back or make it work in a reasonable time frame.

When mine arrives (don't want to mess things up before I get it) I will post who I talked to. If you bought it with the free upgrade (says that on the invoice) and through a business account you should have no problem.

pwndecaf

I never bothered to upgrade as I never saw the need. The first thing I heard about the WM5 OS was that it was slower for some applications, or words to that effect. When I received the upgrade disk (it came months after I bought my Axim x50v) I just set it aside until I had time to mess with it. I never took the time as I didn't see the need. Until now, I didn't know there were issues with the upgrade. I'm glad I put it off.
Still, I agree with the majority that Dell is screwing up badly if they don't do something about the problems. I don't personally feel cheated because I'm happy with what I have been using, blissfully unaware of the problems. That doesn't excuse the fact that Dell sold it with the understanding that there was the ability to upgrade in the future and now seems to be backing away from that. Shame on them.

grishazzz

yea !!! I am happy with my dell x50v too, but to have an upgraded OS onboard it's hell of deal.
and dell really sucks right now.

BKF

I e-mailed that Michael McKinney guy just now, looking for a refund on the 2 copies I purchased.

I wonder how this will play out?

grishazzz

any news ???? wasssup ?

BKF

Michael McKinney called me at work today and left a message that he's refunding me the purchase price of my 2 copies of WM5, and I need not send the discs back.

Thanks for the e-mail address, "TheDellGuy"!