ssoland

I have also asked Dell these same questions for the last 3 months. When I installed WM5 my Axim went crazy--nothing worked and the battery lasted about 5 min. Of course, I called tech support; they could restore to 2003 SE, so they sent me out a referbished model with 2003 SE (it was only a few months old). I bought it right before x51 came out, but I was assured that both models would be the same with the free WM5 upgrade (yea, right!!). I also have asked for a free x51 upgrade without result. I have been assured twice that I would receive a call from upper management about this issue, but have not received one. I am having some other problems with Dell as well and am reconsidering my positive opinion of them.

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Sylvia

ssoland

Originally Posted by edge777

Just a little update for anyone waiting on the promised upgrade/patch for the Axim X50v running WM5. Finally, after two months of being promised that a "patch is on the way and should arrive within a couple of weeks...", I finally spoke to an honest support rep who talked to his supervisor. Here is what he had to say: "I have consulted my supervisor and has taken his consent on this. Dell Engineers are sincerely working on this and will very soon release a patch for your axim type also. I will not give you any exact date and time as we do not have that information with us." Do I believe a patch is coming? Honestly, no - given past records, the X50v is now what we'd call an older model, and not likely to receive any upgrades/patches. It might happen, and I hope it does, but I wouldn't be waiting for it. That being said, I am running WM5 on my Axim X50v (have been for about 3 months), and after tweaking it, it is stable, fast, and reliable (but that took some time). As well, if you have an X50v running WM5, and you want a patch/upgrade, keep asking Dell.

I have been fighting with Dell on this issue for awhile now. In particular, what do you like about WM5 over 2003 SE?

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Sylvia

ssoland

Originally Posted by Kazkin

there you go folks ... there's the higher up source that you could "bombard" to get your answers . payback is a "BEOTCH" !!!!

Thanks, I just emailed him a long, angry letter.

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Sylvia