jim_joh

I sent the following email today:
Mr. McKinney, first I want to say that I have been a Dell supporter for a long time. I am 82 years old and have taught computer to seniors for 5 years. Also I might add that during that time over 25 seniors have bought Dell computers based my recommendation. Now for the purpose for my message. Last fall I placed order # 607665884 for the mob 5.0 upgrade cd for my Axim 50v on my account # 017889713. It was shipped to me on 10/30/05 on bill of lading # 80167236181. After receiving the cd I upgraded & the results were terrible. My x50v kept freezing & I had to hard reset many times. I always read the axim forums and was fortunate to see that Dell had furnished a patch to revert back to ver3.0. I installed the patch & my Axim 50v has been working fine. I have visited the forums since almost on a daily basis & kept reading that Dell was promising a patch to make ver 5.0 work for the x50v so I have been just sitting back & waiting and also reading where Dell has been breaking their promises every week since which prompted me to contact you. I should not have to write this message to you as you know by your records that I was sold a faulty product and Dell has never contacted me. Something has happened as I am sure you have not grown to such a major electronics company with this kind of treatment to a loyal customer. Jim Johnston,
I rec'd the following reply:
Thank you for choosing Dell. I am currently out of the office. For immediate assistance with any new customer service issue, please call 1(800) 624-9897 or Technical Support 1(800) 624-9896.
I called the 800 624-9897 & it was answered by a person in India who had no idea what I was talking about. Jim Johnston

bigdave240

that is awesome! that is so cool that you are helping seniors and you are 82 yourself. too bad you didn't get an answer though. keep after them!

Eric12341

Thats amazin my gma is 81 and doesnt even understand the words pda or windows, she has a computer but hardly or doesn't use it at all.

Kazkin

Originally Posted by jim_joh

Thank you for choosing Dell. I am currently out of the office. For immediate assistance with any new customer service issue, please call 1(800) 624-9897 or Technical Support 1(800) 624-9896.

how much you wanna bet that wasn't even from a live person ???

it's call "automated respond" ... and prescripted ..... they sent them out throughout the day with the amount of emails a person receives nowaday .... :p