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Old 04-13-06, 05:59 PM   #1 (permalink)
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Connection woes;Is A05 the culprit?

OK, um stumped...I have been trying now for over 7 months to get my axim x50v to connect to the internet to no avail. I have followed so many differing takes on advice and still I can't connect.

I have tried connecting with security enabled as well as with no security at all. When I have all security off I get all green power bars bottom right that show that I am connected. I also get the antennae symbol (even the arrows show that the router/modem and ppc are talking) at the top showing that I am connected but I still can't connect to the internet...no MSN...no skype...nothing.:rolling:

With security enabled I am unable to get the PPC to acknowledge that there is wifi in the area (and only five feet away) although it shows my connection under the settings>connections>dell utility>configure wireless networks window as well as in the oddesy utility when I scan for it. I just can't connect, though. I have configured the router, a (Siemens) Gigaset se515 every which way from Tuesday (1) with w/o security; (2) MAC address dis/enabled; (3) everywhere I am given the option of "Internet or work" I choose "work"; (4) I have cycled my router for more than thirty seconds at a shot while soft resetting my PPC and then powered up the PPC only after the router came back online and only then did I power on the radio.

As I mentioned above-all this has been done with and w/o security enabled. I understand from other post here and elsewhere that the Axim is not really ready to use anything greater than WEP but still, with or with out I can't get no satisfaction nor a connection.

At a previous residence I had no problem using my PPC as my primary internet PC using a friend’s internet that was in the apartment across the hall from me until mine was hooked up (takes a while for utilities to be turned on here in Germany). It seems to that only after I purchased a my own router and updated the firmware to it and my PPC did I start to encounter problems.

I had been hoping for a ROM update as I believe the ROM update I downloaded and installed those many months ago is either partially or fully responsible for my woes.

At present I am running ROM version A05. My router is a modem and router-in-one made by Siemens’, Gigaset SE515. In all honesty, although I did connect when I first purchased the router/modem I didn't know a lot about the security portion back then so I am not really sure if I had security enabled back then...but it did connect back then and as I pointed out above, presently I can't connect with or without security.

I am trying to lay out as much information as possible so if I am overlooking anything just let me know. Appreciate and thank ya'll for any help you offer.

Last edited by fatuvale; 04-13-06 at 06:10 PM.
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Old 04-14-06, 09:52 PM   #2 (permalink)
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I forgot to mention that it does go online when it is placed in its cradle. I think that I am going to try a different modem if no one has a suggestion??

I have looked and there appears to be no more updates available for my PPC nor my modem from eithers homepage...just my luck.

Again, I appreciate any help the community could give me.
Thanks :)
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Old 04-17-06, 04:20 AM   #3 (permalink)
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NEbody there...Noobie in need... :hide:
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Old 04-19-06, 11:37 AM   #4 (permalink)
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Honestly ... if you are able to see the router when you are running with no security enabled, then you should be a ble to get out to the internet. Make sure that in your network settings page (on the PDA) you have selected "MY ISP" on both network options and that you have selected for the "My ISP" network to connect to the internet.

The key here is to get the internet settings all working before you even think to mess around with security. (Back to the basics)
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Old 04-19-06, 12:12 PM   #5 (permalink)
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Also try using odyssey client. It does a good job of finding and connecting even when the built-in wifi app. doesn't.
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Old 04-22-06, 02:20 AM   #6 (permalink)
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Thank you Netsyd and Pocketbrain for your timely responses and at the same time I apoligize for my delayed in response as I have been "unpugged" for the last couple of days as I was in the market for a new modem/router.

However, I did as you both suggested and still no connection.

An update: I went out and purchased another modem/router and in the process I upgraded (although I don't see much of an upgrade as I still can't search the internet) although as before my Axim shows that I am connected.

My new router is a Siemans Gigaset SE555.:hide: ...why the same brand? For the money I didn't have a very big selection.

Something I am noticing is that my signal quality looks as though it is fluxuation between normal and poor quality could that be an indicator for something?
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Old 04-22-06, 08:14 AM   #7 (permalink)
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I hadn't seen your earlier post until now but the thing I though of as I read through is that you may have some interfering signal in the area (another network or other equipment such as a cordless phone or microwave oven). Often selecting a different channel on the router will help in these situations.

Since you are in Germany, you have the choice of 13 channels but you should know that the frequency range overlaps on neighboring channels (thus, channels 1, 2, 3, 4 and 5 share some of the same bandwidth; as does 2, 3, 4, 5 and 6; 3, 4, 5, 6 and 7; etc.). In the States, channels 1, 6, and 11 are the only channels that are totally independent from each other. You have a couple more options in Europe but the same separation is necessary (thus if you use 13, it overlaps with 8, 9, 10, 11, and 12). These overlapping signals can be the cause of some interference but so are weak signals on the same channel.

An additional point I would like to make concerns netsyd's suggestion that you use My ISP as the choice in the dropdown lists. While this should work as long as both lists are set the same, I generally recommend people use "Work" as the choice. Whichever you chose, you should check the settings by tapping the edit... option under either list and the Proxy Settings (tab), the top box (This network connects to the Internet) should be checked but leave everything else on this page blank. After tapping OK, make sure both dropdown lists are still set the same and OK your way back to the Today page and then soft reset. Note that these settings are not involved in your current problem with actually making the connection to the router but may become an issue once you get the network connected and then try to use IE or email.
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Old 04-23-06, 10:30 AM   #8 (permalink)
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ikehiker,

Much appreciative for all your suggestions. I have taken your advice and tried every channel on the spectrum (1-13). I noticed that all channels show that I am connected but that none save auto, five or six would work in such a way that the green bars at the bottom would show any connectivity (showing green indicating that I am "connected"). I also tried the "work" option and placed the check mark as you had suggested.

Pocketbrain:
I don't seem to be able to get the green bars at all unless I use the Odyssey client so for me it seems the only way to go.

netsyd:
I did all this with the options of my routers "Super G" deactivated as well as mixed mode disabled with the router engaging "11b clients only", as well as all security disabled thus meeting the intent of your suggestion (back to the basics), I believe.

All:
Am I overly optimistic in assuming that I am actually connected when using these (good) channels? I ask this in all sincerity.

The end result is that I have all green bars; the icon of the antennae at the top shows connection with the halo with the two opposing arrows; the default IE browser gives the error "The page you are looking for cannot be found" while Netfront v3.2 says both: "Cannot read page" and "Type:DNS no server is specified" and finally, My messenger doesn't connect nor does Skype.

I did notice that there IS another network in the vicinity that won't go away and I have noticed that this network is using channel 6. The connection is weak and shows to be on all the time so that when I try and remove any channels prior to soft starting the PPC and power cycling the router/modem this network can't be totally removed.

ikehiker (and others),
are there channels that are independent such as you suggested that the States have (1, 6, and 11) over here in Europe or more specifically, Germany?

Again, I am attempting to give as much information as possible in hope that someone in all this experience here could see what I am doing wrong. If you require more specific information just ask. All that I have learned thus far I have learned by reading through the boards here at this site.

Thanks for all the help thus far...:approve:
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Old 04-23-06, 10:45 AM   #9 (permalink)
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If you have green bars then I think you are connected. You should be able to see an IP address assigned by your router. You should also be able to ping your router. I get the same results as you sometimes and it is always because the proxy gets set. I can't figure out why the proxy gets set on mine but it is easy enough to turn off. In the setup page where you selected "internet" or "work" dig a litter deeper and ignore the modem fields. There is an advanced and there you will find use proxy and a proxy server. If this is checked then uncheck it. Works for me.
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Old 04-23-06, 11:09 AM   #10 (permalink)
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Originally Posted by fatuvale
ikehiker (and others),
are there channels that are independent such as you suggested that the States have (1, 6, and 11) over here in Europe or more specifically, Germany?
The channels have the same bandwidth in Europe as in the states so 1, 6, and 11 are still independent from each other. The difference is, with channel 12 and 13 being available (and I understand many routers for use in Europe use 13 as the default), channel 11 overlaps with it so you'd probably want to avoid 11 if many of your neighbors are using 13.
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Old 04-23-06, 01:30 PM   #11 (permalink)
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boenots4,

I did already have that proxy thing already covered as I had found out long time ago from some of the post here that it is indeed a big no-go.

Thnx for the response though...n if you think of something else please don't hesitate.
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Old 04-23-06, 02:13 PM   #12 (permalink)
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I had mentioned this before but I have not seen this specific point addressed regarding connecting to the internet:

my signal quality fluctuates at an almost uniform rate between normal and poor? Could that be an indicator of something which would cause my Axim not to "load pages" or connect to the internet, use the messenger or skype?

And does everyone agree that I am "connecting" considering some of the earlier post?

...and by the way, I feel a sense of relief to have such high powered help (Aximsite credentials given by enthusiast) considering that dells support structure, at least for the PPC, is a bit lacking, to say the least. After speaking to them I felt that I was flapping out there all by myself.
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Old 04-23-06, 02:50 PM   #13 (permalink)
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It sounds like you have a connection. There are a couple of things to test.

1) on the axim WLAN settings -> Network Adapters -> Dell Axim Wireless Connection You should have Use server-assigned IP address

2) When connected on the Axim in WLAN under Advanced see if you have an IP address, gateway, and Net Mask. The IP will be assigned by the router, the gateway will be the routers IP address, and 255.255.255.0 should be the net mask.

3) On the Router trun off wep - security can be added once the connection is working. I don't use web because there is nobody within my transmit range that could be watching my net trafic.

4) On the router check for attached devices. your axim's name and mac address should show up there. If it is not on the list then. On the router turn off Wireless Card Access Control. Then try to connect with your axim. If it appears now add the axim to the wireless card access list then check turn access control on. This will keep your router from being a public hotspot.

5)On the axim if you have an IP address on in the advanced tab then go to the tools tab. Press the Renew IP and the IP should stay.

5.1) Ping Yourself - enter the AXim's IP address in the box next to the start button and press start. You should get replys. If you don't go back and set up the "card"

5.2) Ping the router - enter the gateway IP address. you should get replys. It is posible to configure most routers to ignore Pings, so if you don't get a reply then check that setting.

5.3) Ping an internet site. try 209.215.97.173 that is the IP for www.aximsite.com. You should get replys, I just did. If you do then you can reach the internet but your DNS is not working. This is where the proxy thing always gets me. I have a friend who gets the same problem but he fixes his by turning something off in Odyssy. He could not tell me what.
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Old 04-23-06, 06:28 PM   #14 (permalink)
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benots4,

1) Affirmative-I have a user assigned address

2) Affirmative

3) Understood and at the present while trying to connect the Axim I don't use any security.

4) I assume you are talking about the MAC filter list; I can make the Axim show up as you stated but when I try and activate it my computer falls off of the internet and doesn't connect. I think that I am supposed to add the computers (PC) MAC address as well but I am unsure if I am doing that correctly or not. The computer shows up under the list and I thought that I had added it but again after I activate it I fall off the internet and can't connect.

5) I see the "advance" tab and the ip address but I can't find this tools tab you speak of. In any case the ip address seems pretty constant. Where is the tools tab?

5.1, 2, 3) I will be all too happy to ping myself if you could explain where the box is next to the start button. Which start button? Are you talking about the PC or the Axim? I don’t quite see exactly what you are talking about. This is a course of action I haven't yet tried yet, benots4, and so I am anxious to see if it works.

Looking forward to your response.
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Old 04-23-06, 11:03 PM   #15 (permalink)
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Originally Posted by fatuvale
benots4,


5.1, 2, 3) I will be all too happy to ping myself if you could explain where the box is next to the start button. Which start button? Are you talking about the PC or the Axim? I don’t quite see exactly what you are talking about. This is a course of action I haven't yet tried yet, benots4, and so I am anxious to see if it works.

Looking forward to your response.
fatuvale,

Sorry to hear about your Wi-Fi problem. Just a quick tip. I presume you are running WM2003SE, which does not have the "ping" function built-in. You can download a free utility vxUtil http://www.cam.com/xvutil.html for that.

Just out of curiosity, have you tried using your router with any other wi-fi devices such as your PC to access the Internet?

HTH.
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