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Weird suggestion I know, but have you tried doing a hard reset?
I had the same problem, and 'phoned Dell; they told me to do a hard reset. I only did it to humour them - I mean, problem with sound through just one chennel - that's obviously a hardware problem, and we all know that the Aximheadphone socket is a bit rubbish.
But knock me down with a feather, it worked.
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