Unrecognized Wlan device?

madmunki · 11-04-04, 10:44 PM

Every now and then my Axim x50v gives me an error message when enabling the wireless device saying something along the lines of 'unrecognized wireless device'; usually a reset of the Axim clears it up. Next time it happens I'll get a screenshot of it and post it here.

drdoak · 11-05-04, 09:06 AM

I get something like that... It asks me to give the "new" network device a name sometimes when I turn on the WiFi.

ikehiker · 11-05-04, 01:12 PM

Sounds like a device driver problem. If that's the case, it will probably require a software upgrade from Dell. You might want to send a message to tech support and maybe also post about it in the Dell forums. Give them as much info as you can about when the situation occurs - things like whether the wireless was on or off when the device was turned off; was the PPC turned off between turning the wireless off and back on; was the network active when you disabled the wireless (that is, were you connected to a network when you either turned off the PPC or the wireless).

plutoniumshore · 11-05-04, 01:44 PM

I am also getting the same message...do a reset and everything is fine. I tried going to the downloads for Dell in the Axim X50v section and get a "500 server" error...anyone else seeing this?
It's only when you try to get into the "downloads" section.

Thanks

Keith

Originally Posted by ikehiker

Sounds like a device driver problem. If that's the case, it will probably require a software upgrade from Dell. You might want to send a message to tech support and maybe also post about it in the Dell forums. Give them as much info as you can about when the situation occurs - things like whether the wireless was on or off when the device was turned off; was the PPC turned off between turning the wireless off and back on; was the network active when you disabled the wireless (that is, were you connected to a network when you either turned off the PPC or the wireless).

jrkallas · 11-05-04, 04:16 PM

Originally Posted by plutoniumshore

I am also getting the same message...do a reset and everything is fine. I tried going to the downloads for Dell in the Axim X50v section and get a "500 server" error...anyone else seeing this?
It's only when you try to get into the "downloads" section.

Thanks

Keith

Yes, same for me when trying to access the download site for the X50 :realmad:

jrkallas · 11-05-04, 04:29 PM

Just submitted a request to Dell through their Support site. We'll see what I hear back now.

Originally Posted by ikehiker

Sounds like a device driver problem. If that's the case, it will probably require a software upgrade from Dell. You might want to send a message to tech support and maybe also post about it in the Dell forums. Give them as much info as you can about when the situation occurs - things like whether the wireless was on or off when the device was turned off; was the PPC turned off between turning the wireless off and back on; was the network active when you disabled the wireless (that is, were you connected to a network when you either turned off the PPC or the wireless).

enivek · 11-06-04, 11:25 AM

Originally Posted by ikehiker

Sounds like a device driver problem. If that's the case, it will probably require a software upgrade from Dell. You might want to send a message to tech support and maybe also post about it in the Dell forums. Give them as much info as you can about when the situation occurs - things like whether the wireless was on or off when the device was turned off; was the PPC turned off between turning the wireless off and back on; was the network active when you disabled the wireless (that is, were you connected to a network when you either turned off the PPC or the wireless).

I discovered that if I installed BatteryPackPRO, I would lose the WLAN drivers. Uninstalling BatteryPackPRO fixed the problem. Dell's downloads support is still down. Bummer. :realmad:

DrGonzo2k2 · 11-07-04, 04:58 PM

Hey All,

I was wondering if other people having this problem are also having trouble with their BT? I noticed that my wireless buttone only turns on the WiFi by default. If I manually enable BT then I get this error if I try to enable WiFi. If I enable WiFi and then manually try to enable BT I get an error saying there is not enought driver memory available, and that a "normal" reset will fix this. If I soft reset my device, my wireless button still only enable WiFi. Anyone else encounter this?

Dr. Gonzo

11-07-04, 08:16 PM

I am also receiving the error, is sounds more like a WM 2003 SE problem than a driver issue.

hungarian · 11-07-04, 11:23 PM

I have noticed the more I utilize the wireless network adapter in my X50v the more I "lose" my driver and get this error and have to soft reset the device. It's getting really annoying and it appears Dell really missed a big one here since so many people have experienced the problem.

Upon soft reset I also get a message sometimes that says my Bluetooth license has expired and I can no longer use Bluetooth, but everything seems to be fine. Strange.

Overall I love the device but I think the reviews are a little favorable to the battery life. Even in processor AUTO mode I am not getting the 3-4 hour battery life mentioned - especially when using VPN through the network adapter.

Franco Hungarian

jrkallas · 11-08-04, 08:29 AM

I received an e-mail from Dell providing a driver download link that is supposed to resolve this problem. The problem is, their downloads site for the X50 appears to still be having issues (still getting the Error 500). I have replied to Dell and asked when their site will be back up. Will let everyone know if the driver update fixes the problem.

Originally Posted by gtmtnbiker98

I am also receiving the error, is sounds more like a WM 2003 SE problem than a driver issue.

11-08-04, 04:51 PM

I just obtained a return authorization for my X50 over this issue. Technical Support was unable to offer any assitance other than to suggest a hard reset.
Maybe I'll try Dell again in a few months, but for now it's back to HP.
I may also take a close look at Sprint's new PPC6600, and see whether HTC got it right with that one.
Mick

grapeape · 11-09-04, 04:21 PM

I had the same problem on my 4700 im inclined to think its something with 2003se rather than the pda itself too...

hungarian · 11-10-04, 10:12 AM

I sent an email to Dell support two days ago and they didn't even attempt to troubelshoot the problem with me or suggest downloading a driver, they just sent out a new unit. So far so good on the new one but we'll see.

I wonder if Dell sent out a bad batch of these things. I did notice on my original unit it came shipped in a box labeled "X50" even though it contained a X50V, the new packaging is labeled "X50V."

Franco The Hungarian

DrGonzo2k2 · 11-10-04, 01:36 PM

Hey Guys,

I'm still having the same BT/WiFi trouble as in my previous post. Only one works at a time. The wireless button only turns on WiFi. If I try to turn on BT after WiFi is on it says there is not enough free driver memory to enable BT, and that I must do a "nomral" reset to correct it. If I soft reset, it will let me turn on BT, but if I try to turn on WiFi I get the "unrecognized card" error. Tonight I'm going to try a hard reset and see if that fixes anything. I haven't contacted Dell support yet because I've found them to be essentially useless. If anyone gets a driver update or anything of that sort, please post the link here.

Thanks!
Dr. Gonzo