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Old 12-18-04, 11:42 AM   #1 (permalink)
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Anyone having digitizer problems X50v

Today for some reason I am having serious digitizer problems. The digitizer is way off expecially towards the top of the screen. I have tried to reset the digitizer with no luck, I even once had to reset to get out of the alignment screen.

I have not noticed any other posts on this. I will be letting Dell know.
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Old 12-18-04, 03:16 PM   #2 (permalink)
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Well I did a backup then a hard reset to see if just in case that might fix the problem, WRONG. Now I can't get past the "Align Screen" screen. Oh well I contacted Dell and they will be sending me a new one. I just hope it is as good as this one (minus the digitizer problem ofcourse).
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Old 12-18-04, 04:14 PM   #3 (permalink)
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by any chance did you jsut put a screen protector on? If you did try taking it off and see if it is fixed. If not then you are on the right track already with Dell.
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Old 12-19-04, 11:34 AM   #4 (permalink)
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No, never had a screen protector. I sent one email to Dell and they did not hesitate to send me another unit. Didn't even ask me to do anything with it to try to fix it.
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Old 12-19-04, 03:57 PM   #5 (permalink)
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I nave the exact same problem on my X50v. I was just about to post about the problem when I saw your post.

My unit has been fine for a month and now its started playing up. I loaded a drawing program to test the digitizer. At the bottom of the screen if I hold the stylus at one spot I get a small dot. At the top of the screen I get lines of random length up to one inch long Which tend to be centred 1/4" above the stylus position.

Reteaching the digitizer is a very hit and miss affair I sometimes chase the cross around the screen 15 to 20 times before it accepts the calibration.

Looks like a call to Dell is in my future.

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Old 12-19-04, 04:04 PM   #6 (permalink)
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Forgot to say the poblem seems to be only in one axis (portrait) as the lines are vertical. Drawing a straight line across the top of the screen results in a line which looks like a heart monitor trace.

However, at the moment it is not doing it as I'm writing this on my X50v using Calligrapher. The offset is more repeatable than the variation.

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Old 12-19-04, 06:54 PM   #7 (permalink)
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Sounds exactly like what mine is doing. The lines shooting out is sure sign of a dead digitizer. Once they start doing that they usually can't be fixed. It is a total bummer. What ever you do, if you need to use it don't hard reset. I am out a machine until the replacement arrives. I will use my old T3 until it arrives but I don't have the sync software installed and I don't want to install it just for a week.
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Old 12-19-04, 09:05 PM   #8 (permalink)
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Just a thought. The problem seems to appear on my unit when I've been using it for a while and it has got hot... Maybe the a chip is overheating.

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Old 12-20-04, 06:57 PM   #9 (permalink)
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I read your last post about being hot so I tried my machine again and the digitizer started working again. I don't get it. I am still going to use the new one when it arrives.
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Old 12-28-04, 06:54 AM   #10 (permalink)
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Digitizer problem Fix

I also have noticed a digitizer problem on my Axim X50v only appearing in the last day or so. I've not yet contacted Dell but will be doing so in the next few days.

In the meantime I have noticed how to cure it (albeit unfeasible and temporary), if you apply pressure to the top of the case just to the right of the power button and to the left of the "A" of Axim, the digitizer will start working perfectly. I found it difficult to locate the exact place, but once found it is consistent - if I apply pressure it works.

I also find if I slide my finger along the case at the top it makes an occasional clicking noise so I suspect there is some kind of build quality issue here. I'll be phoning Dell tomorrow anyway and have a faulty "spare" due to dead pixel problems...
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Old 01-11-05, 10:26 PM   #11 (permalink)
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I'm having the same problem with mine (no screen protector). I used a straight edge to draw this line:



It seems to get worse and worse as it gets hot (as has been said previously)... and leaving it in my pocket "screen in" is enough to heat the screen up to malfuntion temp. It took less than a week for it to start happening to mine.... I've been living with it for a few days, but I'll have to contact Dell to get a replacement.
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Old 01-11-05, 10:51 PM   #12 (permalink)
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I received my replacement within days after I started having the problem. So far so good with the new one. Your picture showed exactly what mine was doing. It made it unusable.
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Old 01-24-05, 10:22 PM   #13 (permalink)
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Originally Posted by cst516
I received my replacement within days after I started having the problem. So far so good with the new one. Your picture showed exactly what mine was doing. It made it unusable.
How's your new machine doing?

I recieved my new unit today but have yet to put it through its paces. I noticed a slight drift after about one hour of WiFi but it seems better than before.

I'll see how long this one keeps going.

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Old 01-27-05, 10:42 AM   #14 (permalink)
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I'm having the same problem.

Have not called Dell yet.

Thanks for the warning on the "no hard reset"... I was close to doing that.
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Old 01-31-05, 07:21 AM   #15 (permalink)
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I've this too. Had it for about a week. Had the x50v for about five weeks. It's not as bad as the screenshot posted above, but bad enough.

There's definetly something with temperature. If I hold my hand around the top part (the Dell-[power]-Axim) for a minut it gets very bad, compared to when the machine is just turned on and is cold.

I've talked to Dell, who recommended a hard reset. I did it, knowing that it wouldn't help, but I wanted to try the A02 rom update, so knew that I was going to hard-reset anyway.

Well, just wanted to add that the A02 rom didn't help any.

(typed the above while waiting on the phone queue to dell.dk)

Ah, finished my call to Dell, and a new one is on it's way to me...
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