nathanwj

Originally Posted by nathanwj

here's the deal.. i have thought about it and done some research and here's what i have come up with. 1.) you do not have to open it up to fix it:) all you have to do it press down on the top and bottom of the bezel (the black part on the top and the bottom near the screen, but NOT ON the screen) this re-sets or re-calibrates the digitizer. 2.) what happens to the digitizer over time is that is separates from the screen, which causes digitizer malfunction. so by pressing down, it re-connects the screen and the digitizer, thus fixing the problem so here's the basic overview. just press the top and bottom of the bzel (the black part) before every re-alignment. this is why some had their problem solved by pressing the "a" in axim. just try it.... help me see if it works for ya!:)

my method really does work... try it several times and post your results

Kaine260

So far so good seems to fix my problem thank you nathanwj will report my findinds tomorrow and tell you how long it works like that.

zax123

Nathanwj's solution works so-so for me... I pushed pretty hard on the bezels... it's definitely better. I'm wondering if opening it up and cleaning it well will help. Anyone have a link to open the x50v up?

__________________
Axim X50v
1gig Sandisk SD

nathanwj

there is a link in this forum. it is from x50vit.com or somthing like that, but it really isnt that hard. just take off the nibs at the bottom and the rubber feet at the top and unscrew the screws. ( isuggest you do this only if your axim is out of warranty, because this WILL VOID YOU WARRANTY if you open it.)

wesknox

I have recently exhaused my patience with the ever-changing screen calibration and decided no matter what, I was going to resolve the situation or destroy this useless handwarmer in the process. My unit is off warranty so with little to lose I charged ahead.

Having tried most of the suggested solutions on the forum with limited and intermittent success, I got out my golden screwdriver and popped open my X50.

Using a jewellers screwdriver (xActo would work as well or better) I removed the adhesive covers over the case screws. I had a very small torx screwdriver purchased from an online cellular phone parts outlet (couple of bucks) and it easily removed the 4 screws (remove battery first!).

I slid a thumbnail under the upper left (or right) corner (the cover is jointed between the silver and black on the edge) and pried the case slightly open to verify it would part and slowly worked it down the side and the case. It popped off suddenly and without incident (and no shedding of parts/springs/buttons...etc.).

Underneath the entire display plate and touch screen appeared in good condition. I gently cleaned the face and edges of the plate where the contact strips for the touch screen were clearly apparent. Using my stylus, I pressed gently but firmly on the screen over the contact strips and ran the stylus around the perimeter of the screen plate, ensuring that solid contact was made to the strips. They did not appear to have separated or delaminated in any way but due to the other experiences of forum members I expected there was some issue of loss of contact. My troubles incidentally began after a waist-high drop of the unit while in its case.

After the "burnishing" of the edge of the plate, I deftly cut two narrow strips of the "frosted" scotch tape variety and using the tip of the jewellers screwdriver and my fingers, placed the directly on the display plate over the top of the contact strips at the top and bottom edges. I did not do the left/right edges as I had never observed the problem on vertically drawn lines. The tape was applied to "encourage" more pressure and better contact of the touch screen with the top and bottom contact strips.

Re-assembly of the case was not complicated, but pay attention to the speaker bud and ensure that it returns to the flange in which it is held as you mate the silver cover plate with the black case. Replace screws and torque gently but firmly.

I actually tested my unit prior to re-assembly and the EKG pattern I used to get from drawing a horizontal line across the top of the screen was completely resolved.

So far it is working without any problems. If your screwdriver is not golden (or you are faint of heart) locate a friend who is mechanically inclined with small devices to perform the surgery. I did not take any photos of the surgery as the patient expressed confidentiality issues...sorry. Maybe someone else can snap a few if they try the fix.

Good Luck

Wes

nathanwj

glad someone described it better than i did.... my contacts were not de-laminated visually, but i know that had to be the problem, otherwise the problem would not have occured, but wow , that was way better than mine.... it should work for a while... if your results are gone after several days, press on the blac part of the bezel firmly to complete the process again. doing this before you re-align will keep it fixed.

hope this works... glad it has so far!!!!

we have solved it!!!(hopefully.... at least for now)


oh, and welcome wesknox..... thanx for describing it so well:)

nathanwj

ps... someone needs to edit the first post in this thread... so people will know more....

Rodders

Hi Nathanwj,

Thanks for your excellent advice!!! I have only had my AXIM X51V less then a week and this screen alignment problem is driving me crazy!:rolling: I won't go into all the details... but how do you edit the registry on Mobile5?

I hope you get back to me, thanks for your help!! Rodders:approve:

Originally Posted by nathanwj

okay if you have this problem, try this... get out your favorite registry editor.... (tested only on wm5 as of now....) STEP 1.) calibrate your screen..... STEP 2.) this is gonna freak you out prolly if you arent familiar with registry editing... DELETE THE "hkey_local_machine/hardware/devicemap/touch" KEY. this helped my screen alignment... did not cure it, but it is a whole lot better... well at least temporarilly STEP 3.) DO NOT CALIBRATE THE SCREEN. what this "hack" does is delete the calibration data, which is wrong.... so it reads the original calibration whatever that is. you could also fix this by someone knowing exactly what the calibration data for each pixel is for the calibration utility. so if you know that, please contribute... anyway... try this out. tell me how it works for you .... DISCLAMER: ONLY TESTED ON WM5 MACHINES.....!!!! EDIT: okay, this does nothing but to clear the calibration data... so i guess it could help but might as well try it to see what happens....

nathanwj

well... unfortunately, this "hack" has been proven to not work... look at the last 4-5 posts... this will help your problem.... do not open up your axim if it is under warranty...instead, press down firmly on the black part of the case on you x51, than align the screen by pressing the power button and the action button at the same time... sorry.:)

because your x51 is relatively new i assume, the best thing right now would be to contact dell support over their chat system. they will replace your system, and replace it with a refurbished one.... "refurbished" is the same as new... i had mine replaced 6-8 times:) they are good.... well except for the screen thing. but nothing is wrong with them.... you shouldnt be having this problem soo soon...... try re-aligning the screen... adn try not using a screen protector...

if you want to edit the registry though, all you need to do is dld phm regedit.... google it:) also install thr resco explorer package that was on your dell x51 cd, and then make sure you install the extension resco reg edit:) be careful when editing the registry... make sure you do a full backup first:)


and welcome to aximsite

Rodders

Thanks Nathan!

ktvyeow

Rodders, I think you better call Dell and get it replaced. I've recently purchased one that was having the same problem. Called Dell within two weeks and they replaced it with a brand new one. You better call them within 21days I think. After that they'll replace it with a refurbished one. Another thing is that when the new one came, it came with everything, another cradle, stylus, battery, etc. A brand new box and all I needed to return to them was the base unit of the old Ax. So now I have two batteries, two cradles, etc..

ktvyeow

OH and WElcome to Aximsite and congrats on your purchase. Too bad you have to go through this. Hope the replacement works for you.

nathanwj

Originally Posted by ktvyeow

Rodders, I think you better call Dell and get it replaced. I've recently purchased one that was having the same problem. Called Dell within two weeks and they replaced it with a brand new one. You better call them within 21days I think. After that they'll replace it with a refurbished one. Another thing is that when the new one came, it came with everything, another cradle, stylus, battery, etc. A brand new box and all I needed to return to them was the base unit of the old Ax. So now I have two batteries, two cradles, etc..

the basic warranty is for one year, which means until one year after his purchase he can get it replaced... also, they say if you received any other peripherals in your box, to return your origina ones.. if you do not, they will send you an invoice for the price of the items kept.

ktvyeow

Alrite, the basic warranty is for one year but after 21 days (I think), you don't get a new replacement unit. You'll get a refurbished unit.

You don't get invoiced for the original ones because the guy who arranged for the replacement unit to be sent to me told me to send back only the base unit without anything. When he told me that a new unit will be sent to me, he said that it'll only be a base unit but sometimes it might just come with the extra battery, stylus, etc if you're lucky. Few months on, no invoice.. so... maybe that's for UK only. Maybe its different from US.

nathanwj

probably... so if rodders is in the us.... he might want to return the stuff...