I also have an Axim X50v ver. A09 w/Cradle vA02.. I didn't have any problems with my cradle. As previously recommended by someone else, I made sure to plug the power source into the cradle and dock the Axim before plugging in the USB cable.
what does it mean when you take your axim x50v out of its cradle, then stick it back and the active sync no longer works and the usb port is frozen? i switch other usb devices into it but they don't work either. the active sync will work if i switch to another usb port on my motherboard. i have to restart to get active sync to work again on the frozen usb port.
what does it mean when you take your axim x50v out of its cradle, then stick it back and the active sync no longer works and the usb port is frozen? i switch other usb devices into it but they don't work either. the active sync will work if i switch to another usb port on my motherboard. i have to restart to get active sync to work again on the frozen usb port.
It means the tcp/ip stack that activesync uses is broken and is tying up the USB port with useless communications. Remove the Ax vfrom the cradle. Unplug the cradle from the port, wait a few seconds, then plug it in. Soft reset the Ax, then after it has restarted, recradle it and you should be back in operation. Alternatively, get re-sync from Genovation (google for it--genovation resync) and try that first. It's a software restarter for activesync. Free, too, as I recall.
Well I wish I would of found this post before I received my x50v today. I proceeded to install the Axim on my computer and guess what?? When I put the USB cradle cable in my PC it immediately shutdown my PC. I had to reboot and from that time on none of my USB ports work. They keep giving me a malfunctioned error. I proceeded to call Tech support. They claim the Axim cradle could never do that and I said well I what you to read the threads at Aximsite.com and get back with me. He said he would and will call tomorrow. Well I tried to call the Dimension side because that is the computer that got its USB ports ruined (out of warranty dimension). Well we tried everything and I even completely reinstalled winXP and the problem is still there. So I basically need a new motherboard. Has anyone been able to convince Dell that there really is a problem. I just got my new Axim so the problem is still there! I can't believe it, I was so excited for my new Axim but now I really can't use it's full potential and I can't use any of my USB ports on my desktop. How depressing!
(1) Did the cradle have power before you attached USB to the Dimension? (2) Was the Axim in the cradle before you attached USB to the PC? (3) What is the revision number of the cradle (label on bottom)? (It will probably be of the form "REV. A0x".) (4) Were any other USB devices attached to the PC? (5) How old was the Dimension? (Did it by any chance have USB 1?) (5) What was the state of the Axim's battery at the time? (Fully charged, fully discharged, etc.) It may be worthwhile to keep track of these things for each post here. Someone at Dell might actually read this thread and be able to make something of it. Well, we can hope....
Here is a follow up with my Axim cradle damaging the USB ports on my mother board. After spending the weekend on the phone with Dell Tech support, which was very good, they have agreed to replace my Axim and Cradle and my motherboard on my out of warranty Dimension (just over a year old). They admitted they have seen this before but it is rare compared to the number of Axim's they sell. They said it is in the range of 1 out of every 1000 or more where the Cradle creates some kind of negative charge and fries the controller? for USB ports. But I finally got someone to admit they have seen this before. My cradle was an AO2, and I had the spare battery in the charger slot and the Axim fully charged on the cradle when I plugged it into my system. They claim it is a mfg defect in the cradle that causes this.
Thanks for posting that information, d00567. It is valuable to know that someone at Dell has some idea of the problem, and that there may be some relief for those who have suffered.
I wonder: if they are right that one cradle in a thousand (or whatever) can create "some kind of negative charge", etc., does that mean that there is no way for a user to avoid the problem? Or could it mean that we could learn how to take steps avoid the problem?
Also, if Dell claims that it is a 1 in a 1000 manufacturing defect, does that mean that quality control does not check for this problem -- a defect which can fry a person's motherboard?!
After talking to Dell, I got the impression that it is random and the end user really can't stop it if it is going to happen to them. The cradle is just bad period. They did not want me plugging it into any other computers that I have. I also felt that they really don't know what the exact mfg defect is that is causing it. That is just my take after talking with them. He was actually relying this on to me after he researched the isssue.
New to PDA, received my Axim X50 only a month ago.
So far........all runs very smoothly.
No problem with the cradle or the USB cable. Don't understand unless
Dell did indeed receive a shipment of faulty cradles/cables.
I installed both a CF and SD, both Sandisk memory cards without any
problems at all. Also installed a number of programs 'n games too.
Still, no problems. The Axim X50 seems to be performing exactly as
advertised.
Last week, as usual,i've plugged in my axim x50v (bought in september 2005 on dell.ca website) in its craddle and my computer turned off and does not work anymore.. it busted my motherboard, My motherboard is a asus p5p800. Now i paid for a new motherboard
im very disapointed about this, I will never plug my axim via usb, I will use wifi instead
I tried to call dell today and they forwarded me tree times before i left the call unanswered.
I sent an email on the dell customer care website with explanation of my problem and a link to this thread...
It just happened to me and ive got a brand new.. so be carefull and dont take risks with this lethal craddle...
I'm a bit late to this party, because I just recently discovered this website. I ordered an X50v in late December 2004 that arrived in early January 2005. I never had any problems using the cradle when syncing the machine to my desktop using ActiveSync. However I ordered WM5 and was trying to install it when the process caused a sudden and unexpected reboot of my desktop system. It seems to have damaged the USB ports my the USB expansion hub and it blew out my wireless mouse, which is now totally inoperable. I thought that I had salvaged the process, but after all was said and done, I still had WM2003SE on my X50v. I am now afraid to try the WM5 upgrade process again for fear of damaging my desktop further. Any suggestions?
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