sbolingb

I havn't had the "blow up the USB" problem but I have had three Axims refuse to power up after a night in the cradle. One shipped in December and two in January. I am waiting for my fourth one now.

I have had two cradles. I wonder if there is a general power spike / short problem here that causes a range of problems ? Any electrical techies out there ?

mark430

Follow up to earlier post. Contacted dell live chat on feb 11, Ashot Nirwan. Ashot said the problem was with my system and that it won't happen again.Told him I can't take the chance. He asured me it will not happen.I have two computers left, the cradle won't be used. I've order a bluetooth usb connector that I will try out. If I get real bold I might try the sugestion of Volwrath post above, to not plug the cradle into the ac outlet

djdlc

Has anyone had a problem with using a usb hub? Would it protect laptop mobo if one is used?

Shrink

Originally Posted by mark430

Follow up to earlier post. Contacted dell live chat on feb 11, Ashot Nirwan. Ashot said the problem was with my system and that it won't happen again.Told him I can't take the chance. He asured me it will not happen.I have two computers left, the cradle won't be used. I've order a bluetooth usb connector that I will try out. If I get real bold I might try the sugestion of Volwrath post above, to not plug the cradle into the ac outlet

I would call up Customer Service and if given the same runaround, ask to speak to a manager. Get her name and employee number. Let her know that you know that the problem is with the cradle as the problem never occurred before and doesn't occur when the pocket pc is not used. Demand a replacment cradle. Good luck!

victorypoint

I really don't think this poll will help address the problem unless folks provide details of their USB setup as well. You should be stating if you're using USB 1.0/1.1 or 2.0, what USB chipset, onboard or PCI-based ports, what are the USB settings in BIOS, any other devices powered up and on USB at the time, etc. That will help address if it's a USB incompatability problem rather than a bad batch of cradles.

-AJ

railrunnert68

I've had mine since November with no probles with the cradle. I keep in pluged in to a HP Z7000 laptop and nothing out of the ordinary happens. Hope you get the problem fix with Dell.

eve6grl02

Originally Posted by victorypoint

I really don't think this poll will help address the problem unless folks provide details of their USB setup as well. You should be stating if you're using USB 1.0/1.1 or 2.0, what USB chipset, onboard or PCI-based ports, what are the USB settings in BIOS, any other devices powered up and on USB at the time, etc. That will help address if it's a USB incompatability problem rather than a bad batch of cradles. -AJ

No problems with mine...

Cradle revision A00
USB 2.0 hub made by Bytec
VIA Rev 5 USB controller

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Shrink

I changed the last question in the poll from "January" to "after December 2004" so that the poll can continue. If you received your Axim at any time in 2005, please reply. Thanks!

aliaird

Interesting. I had my screen blow out recently on my work (Dell!) Laptop which required a new motherboard, and my laptop is currently being diagnosed over the USB ports not working properly. I can get power from them, just not get them to work with any device - mouse, cradle, external CD Rom etc. At least Dell have to repair the pc!

I use a cradle w/out power supply (just turn the PDA off to recharge it) as I haven't got a travel cable yet.

Maybe the cradle was the cause?

gerryforbes

I notice that this thread has been viewed more than 4000 times, yet the votes only amount to a couple of hundred.

Going by the votes, it sounds like about 18% of the voters have cradle/USB conflicts, or think they do.

Going by the viewership, it sounds like at least 1% (~40 out of 4000) have this problem, although how much more is uncertain.

It does seem clear though that the poll is skewed high. Too bad we couldn't find out from Dell how many people have reported this. I checked the Dell.com forum and it isn't even mentioned.

My new axim will arrive next week, and I've purchased a couple of USB hubs with overcurrent protection. Just in case....

Shrink

Originally Posted by gerryforbes

I notice that this thread has been viewed more than 4000 times, yet the votes only amount to a couple of hundred. Going by the votes, it sounds like about 18% of the voters have cradle/USB conflicts, or think they do. Going by the viewership, it sounds like at least 1% (~40 out of 4000) have this problem, although how much more is uncertain. It does seem clear though that the poll is skewed high. Too bad we couldn't find out from Dell how many people have reported this. I checked the Dell.com forum and it isn't even mentioned. My new axim will arrive next week, and I've purchased a couple of USB hubs with overcurrent protection. Just in case....

I wouldn't judge based on the number of views as many folks are subscribed to the thread and view it multiple times, particularly those who have been affected by the problem or others waiting to purchase an X50v and checking out the forums.

Jamfan16

True that.. I probably check this thread twice a day just to see if anything new has been put out. All the effort is probably in vain, though, seeing as how this issue is going nowhere fast.

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gerryforbes

I agree with Jamfan. Aximsite has 80,000 members, and more than 4000 have looked at this thread, and around 40 have said the cradle created problems. (8000+ looked at another thread)

If I thought my cradle had damaged my computer, I'd certainly put my vote in. So people with problems are very likely to have voted, but all the people without problems clearly haven't.

What the poll seems to say is that the probability is very high that your cradle will work just fine. No comfort for those who are sure it damaged their system though.

As Jamfan said "... this issue is going nowhere fast."

Shrink

Well I closed the poll because it is now outdated. The final tally is 44/305 which is 14% - the same percentage that has held steady since it first started. I am surprised that Dell hasn't appeared to have done anything about it but in a bizarre way I have to congratulate them on keeping this below the radar. I guess keeping a policy of shock and denial really works!

I'll keep this post stickied for a few more weeks and it would be nice if folks shared their horror stories or successes they have had with Dell (reimbursement stories ideally).

Shrink

Originally Posted by gerryforbes

What the poll seems to say is that the probability is very high that your cradle will work just fine. No comfort for those who are sure it damaged their system though. As Jamfan said "... this issue is going nowhere fast."

I am not sure that in the case of one expensive piece of hardware damaging another piece of hardware, that 86% is really all that comfortable a probability of safety. If the poll is accurate, then 14 out of every 100 users purchasing will have hardware failure attributable to the Axim. If I had just bought the device and knew that there was a 1.4/10 chance that my computer could be damaged, I sure would be nervous.

I do agree that the issue hasn't been adequately addressed by Dell and likely will not be.