RWPBR

Dell TS..." Hello, my name is Parajuhatabata...but you may call me Bob...how can I be helping you today..."

machx

Originally Posted by RWPBR

Dell TS..." Hello, my name is Parajuhatabata...but you may call me Bob...how can I be helping you today..."

http://www.illwillpress.com/tech.html

Noisy Crow

What is this, "Act like an idiot day?"

There are 17 (now 18) posts in this thread... three, maybe four, are actually helpful in anyway and most of the rest abusive. :realmad: That kind of post is NOT appropriate on this site.

Kenwario

I got my axim a week ago and I have to admit, it was a bit overwhelming at first. Things that seemed "broken" were somewhat easily fixed by just typing in a search on aximsite or google. I am pretty new with my axim and palms in general and I figure out a way around all the things I think may be "broken" just through this site alone. Not to sound redundant, but maybe you really didn't give the axim a chance. After only less than 2 weeks, I have it pretty much integrated with my whole day... games and movies included. Just my 2 cents

xung

Devices are different, so are people. Different people prefer different devices. Knowlegde of whether or not Dell's support is outsourced doesn't determine how smart you are. Willingness to spend time searching for solutions to solve your PDA's problems is not a requirement for buying a Dell Axim x50, or anything else for that matter.

The Axim x50 line is is currently the best PDAs for your money. But in your case I suggest you try one of the new Palm devices since you have more experience with them. Good luck and don't let the rude comments stop you from joining our community.

gracjm

I'm glad I checked the board today. :)

Sorry about your troubles bro. The X50v has had it's share of problems and Dell phone CS is enough to drive me to HP or ASUS, but I'm not sure they'd be any better for phone support.

GL with your PPC travels,
~Jim

ssampath

Originally Posted by RWPBR

Dell TS..." Hello, my name is Parajuhatabata...but you may call me Bob...how can I be helping you today..."

This is the reality of support for a $400.00 piece of equipment.
A plumber will charge you $125.00 to come in and tell you you
have leak let alone fixing it. You expect someone with great
knowledege to spend a couple of hours with you because you have
no patience to read the manual and help yourself ?

These products are complex with chips and pieces from many
companies and software from MS and from our Windows
experience we know that while from release to release while
they fix some bugs they introduce new ones. This problem is
never going to go away and oursourcing of support to India
is not going away either. Yes I am from India and I feel
somewhat insulted by your complete lack of knowledge of
Indian names.

Nobody twisted your arm to buy from Dell - if you do not like
their sending their support to India go get your product from
someone else !

lynnallen00

Originally Posted by fatiredflyer

I agree totally with your frustration. As a first time PDA buyer/user, I was appalled by the amount of work required to get reliable functionality from these things. You have to remember people; the average buyer is used to bringing home an appliance, plugging it in, and having it work. These devices are marketed as if they are just another audio/video/mass consumtion consumer toy. They are not. They are for technogeeks/programmers/expense account types. (No offense ) A raw noob could take the better part of a week getting an Ax fully functional, and the "manual" isn't worthy of the dead trees it takes to make 'em. These devices should come with a warning sticker: "Caution: take a pill before opening box" It's no wonder at all that the market for PPCs is projected to continue shrinking.

Well put.
Could you imagine consumers buying, say, a microwave that started most times, crashed regularly, sometimes wouldn't cook unless you read the manual, loaded the non-informative CD, called customer service for some suggested work-arounds, and finally spent 2 hours before bed on a microwave-users site for answers.

Don't get me wrong, I love my x50v, but I've spent 1-2 hrs/day since early January figuring out how to do things, and I'm not there yet. But today, taking notes on a complicated lecture in Word, with nothing but a stylus and Axim, and keeping up--it was very cool. Could I have kept up with pencil and paper, yes. But having everything I could ever want or need to know in my pocket--well, it's worth the effort, at least for me. The songs, videos, games, etc are icing on the cake.

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lynnallen00

Noisey Packer

Originally Posted by fatiredflyer

I agree totally with your frustration. As a first time PDA buyer/user, I was appalled by the amount of work required to get reliable functionality from these things. You have to remember people; the average buyer is used to bringing home an appliance, plugging it in, and having it work. These devices are marketed as if they are just another audio/video/mass consumtion consumer toy. They are not. They are for technogeeks/programmers/expense account types. (No offense ) A raw noob could take the better part of a week getting an Ax fully functional, and the "manual" isn't worthy of the dead trees it takes to make 'em. These devices should come with a warning sticker: "Caution: take a pill before opening box" It's no wonder at all that the market for PPCs is projected to continue shrinking.

I have had my Axim for almost a year I am in the small engine repair busnes. I admit I had trouble getting my x5 to do every thing it should do but I love a good tech chalenge, kind of who I am. I think it is as simple as getting a bad unit. I dont think you have to be a tech GOD to or have some hi tech job to own or operate a ppc just a little understanding :)

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csmith75

Some of you are unbelievable. There are actually some people who don't want to have to do a ton of work to make something function properly after paying hundreds of dollars for it. I certainly wouldn't ridicule anyone who feels that way. Calling people dummies is unbelievably immature. Even though I am satisfied with my purchase, I did have to put in a lot of work and additional money to get it customized the way I want it. This would be an extreme turnoff to someone and wouldn't be expected with most other products.

Personally, I think some of you are way too in love with these PDAs and act like any complaint against them is a personal attack against yourselves. It's very scary reading some of these posts sometimes.

LarryNJ

Originally Posted by machx

http://www.illwillpress.com/tech.html

ROFLMAO !!! That has to be one of the funniest things I've seen in ages. Thanks for the laugh! :approve:

Originally Posted by csmith75

Personally, I think some of you are way too in love with these PDAs and act like any complaint against them is a personal attack against yourselves.

And then there are others who seem to have something personal againest Micheal Dell and Dell, Bill Gates and Microsoft or people from India.

Originally Posted by Ramises

Had I known technical support had been outsourced, I would have never purchased the unit!

Lucky for some who need to use it Dell has a really good no hassle return policy!

drum4ever

This is the kind of elitist snobbery I would expect from a child who has just had his favorite toy insulted.(I am, of course, speaking of the sarcastic ones above)
The 10-12 hours of frustration is a bit short for tweaking out a PPC but a long time for a novice who expected a shiny new ready to run PDA. The sad fact is none of these problems are reasonable to expect to have but this is still the best Pocket PC on the market. Doesn't say much for the industry as a whole but what can you do? There are similar horror stories on the support sites of the the other brands. The difference is they paid more but can walk in a store to rant and get a replacement.
IF you want to try another and be prepared to do some setup work, I think you will be pleased with the outcome. If not, there are plenty of other options on the market. I wish you well.

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tigerdaddyjr

I understand anyones frustration with a seemingly defective product. I've owned retail computer stores and now as IT Director, make many decisions about product purchases for my employer. I realize that there ia always the potential for a "defective" product. With that, I say, "Have some resolve that not all of the Dell products are 'bad'." Your item may have been dropped many times during shipment. (I've been to the shipping facilities before, and I am amazed at how poorly the items are handled. Asked to find a boxed item on several occasions, and the employees toss the boxes all over without care.) I have been a Pocket PC enthusiast for ....I've had the HP 360, HP 540, Ipaq 2215, Ipaq 4150, Toshiba 310, Toshiba 750, Toshiba 755, Toshiba 805, and now the Axim X50V. Believe me when I say that each of these presented some problems at times...but they were always related to software>>sometimes goofy code, sometimes the wrong combination of multiple programs. I still own every one of these today and they all are functional. Be careful and believe in the Pocket PC. :approve:

icerube

It sounds like a bad eposide of Sanford & Son. Calling each other big dummies. Too bad the clie is not around to see this;-)

Simian_

Originally Posted by victorypoint

Ramises, it's a shame you're getting so many rude responses. I would strongly encourage you to have Dell send you a new unit and give it another go. If you run into problems again, please come back and post here. I'm confident the experts here will get you up and running in no time. -AJ

I couldn't agree more. Though I wouldn't blame you for not making any more posts.

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