philbailey

Originally Posted by lynnallen00

Well put. Could you imagine consumers buying, say, a microwave that started most times, crashed regularly, sometimes wouldn't cook unless you read the manual, loaded the non-informative CD, called customer service for some suggested work-arounds, and finally spent 2 hours before bed on a microwave-users site for answers. Don't get me wrong, I love my x50v, but I've spent 1-2 hrs/day since early January figuring out how to do things, and I'm not there yet. But today, taking notes on a complicated lecture in Word, with nothing but a stylus and Axim, and keeping up--it was very cool. Could I have kept up with pencil and paper, yes. But having everything I could ever want or need to know in my pocket--well, it's worth the effort, at least for me. The songs, videos, games, etc are icing on the cake.

lynnallen00,
Not I "totally" disagree with you but, you should have seen the confusion in my house back in the 60's when my parents purchased their first microwave oven. My father was a test engineer on the Saturn rockets that sent the Astronauts to the moon. Still there was much manual reading, testing, and throwing away of food those first couple of weeks. My point is that the Pocket PC's are not yet as common, standardized, and well know as the microwave oven. I too have spent more time than I really wanted to get the know the in's and out's of my X50v and I over 15 years programming and networking with multiple computer certification. Not that I am a genius but certaining not computer illiterate. Of course my teenage daughter knows more about operating an Ipod MP3 player than I do! :rolling: New things sometime require time to learn and understand and somethings have steeper learning curves than others. Thanks to all that have posted on this site for making my learning curve less steep.

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ILLIGITIMUS NON CARBORUNDUM ! !

pgh1969pa

Originally Posted by Ramises

After doing what I though was careful research, I ordered an Axim X50 about two weeks ago. It arrived yesterday and was shipped back today. Among the problems were: 1.) failure to recognize the 512MB CF card which was ordered from Dell with the unit. The Axim reported it was 90MB; 2.) wireless function did not work. The wireless router is three feet from the Axim. A Toshiba laptop was able to connect and work with the accesspoint, but now the Axim; 3.) battery would not charge. It was left on overnight and was charging for about 10 hours. It would only work with the AC power supply. It would not turn on with the just the battery; finally, 4.) technical support is outsourced. When I called for technical support, I spend over half the time trying to understand what the person was saying. Had I known technical support had been outsourced, I would have never purchased the unit! As a final kicker, they send me a shipping address with a Zip Code (78700) that UPS would not recognize. I had to find the correct Zip Code on the U.S. Postal Service web site before UPS would accept the shipment. A great job all around by the formerly very good Dell!

Doesn't sound like all the problems were insurmountable. It's too late to offer any help since you returned it so the best we can do is wish you luck.

pgh1969pa

Originally Posted by LorettaBoy

You guys are ignorant! Not everybody has the time or patience to read through these forums to get their brand new axim to work, and they shouldnt have to. If I spent several hundred bucks on a piece of electronics, and it won't even charge out of the box, it's garbage and needs to be sent back. I'm sure he put the battery in correctly, don't think it even fits any other way. You guys are too accustomed to spending countless hours on these sites trying to get your Dell's to work properly. My advice is to get anything but a Dull, and you will have a much easier time. Dull's are good if you want to save money, not time!!

Unfortunately, many people have expectations that their PDA should be capable of doing all kinds of things without any set up. Any device this complex is going to require time to configure. Wifi, Bluetooth, syncing, etc have not been perfected on computers, cell phones, wireless headsets, GPS units, etc. Why would it involve any less effort on a PDA? Sure it would be nice if everything just worked perfectly out the box but it's just not endemic of this or any other PDA. I personal have come to expect these issues since I often see them with mobile phones, computers, digital cameras, & PDAs. Call me an apologist if that pleases you but I tend to view myself as a realist.

Ceril

I think that any more advanced piece of machinery/computing should come with a more detailed manual. I know I'm a nerd, but i actually read those things. there's so much i don't know that at least I thought one could get the info from the company - at least ideally. It's just not true...and just because it is the market standard doesn't make it right.

for instance - this is my first thing with blue tooth or wifi. I have a billion questions - and the problem is (and the reason why I joined all these discussion groups) I know I won't get any REAL answers from the manual. I even found a copy of the manual PDFed and I was right. This is my first PPC and I don't know anyone who has one....I expect the learning curve to be steep in the beginning.

But equally comparison to a microwave isn't fair either. In the same light that I would like a more informative manual, there are so many uses that people use their handhelds for - from gameboy deluxe to PIMs to ipod to high internet use it would be quite difficult to cover all the potentials.

In regards to outsourcing...ok. so. these people are going to give you the same answers that Americans with that level of education, training or understanding would give you. Practically none except maybe to remind you about some of the basics. Their "dunno" is just cheaper than the American "dunno".

so my call goes out to everyone who works in the industry - documentation documentation, documentation!!!!

:approve:

radimus

The whole point to the thread/troll was that he apparently had a problem (several actually) and instead of either
A) reading the manual
B) researching on the net
c) posting a question on the net/forums
D) calling for a replacement (assuming a hardware defect)

he just up and sent it back and griped that the device didn't use telepathy to figure out what he wanted it to do, blamed Dell that T/S was outsourced, and blamed everyone that he couldn't make it go

The flaming was aimed specifically at his lack of patience and understanding... There are thousands of us here that love these devices here and are still fighting with some 'quirks'. Some issues are Dell's, but some are MS's, and some are with the cell phone manufacturers', and some are with FedEX, etc.

Yes these are consumer devices, BUT the average consumer only needs a $99 palm as an address book, and/or a gameboy and/or an iPod. Configuring WiFi and bluetooth take some technical saavy... therefore it tends to become a 'geek toy'. afterall how many people REALLY need more processing power in their pocket than was on the Apollo Flights

So, was it rude to flame the guy? yes.
Did he ask for it? yes.

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hc2

Where's Mr Klaatu with his dead horse picture?

MrFlyFishinDad

Originally Posted by hc2

Where's Mr Klaatu with his dead horse picture?

Ditto. Let's close this ugly thread.