sbolingb

Thanks for the interest on this. Lots of different combinations of ornage, gree and no lights at all !

I have tried three different cradles, different batteries, diferent A/C adaptors etc.

Now I am reluctant to test another Axim 'cause it always seems to fail. I am currentyly waiting for Dell to collect the last failed one to try to diagnose the problem.

Mikie Ursofine

Hi sbolingb

I think I might know what you're problem is. Recently I left my axim x50v charging over night using the ac adapter (not the cradle), when I tried to turn the machine on, nada it refused to turn on. I removed the rechargable battery and let the axim alone for 40mins, placed the battery back in and turned the axim on. I got a message about corrupt memory or something like that (if you check the net you will find there's a number of people with this memory prob) and that I had to perform a hard reset. Anyway after allot of mucking around and hair pulling (I'm now bald) I've tracked the problem down to a dead backup battery, it refuses to charge and therefore becomes very unstable and prone to allsorts of problems. My advice to you is never leave your axim charging for too long, just keep topping it up.

Mike.

FreakTrap

Heres my complaint : 'Out of waranty repairs' Dont exist. Dell's solution for me? "We can send your a refurbished unit for $350, or you can try finding a third party company to replace your touch screen". "Can you tell me of any companys that offer this service"? "No, sorry".

deedas

I have dealt with Dell for years. We buy a lot of Dell laptops at work and I have always had excellent service from Dell. I can usually get a human being, to talk to, in a very short time. Dell has, so far, always managed to resolve the problem to my satisfaction. Try getting the same service from Gateway or some of the other vendors out there.

I've had an X50v since February now and have had no problems except for the fact that one of the rubber feet fell out. Dell sent me a replacement right away after I emailed them. I spent about two minutes on the problem and it was resolved. That's efficiency!

You generally don't hear from all the satisfied cusomers, just the ones who have problems. Another thing, if you own an Axim, you have this site as a resource. You can find a solution to almost any hardware or software problem here. I know Dell has nothing to do with this site but its still here as a resource for Axim owners. That alone is worth a great deal if you are contemplating purchasing an Axim.

gweek86

I have an axim X30, with multiple programs and accesssories. I have had it for three years, wiht only a one year warrenty. I have never needed a repacement for it. I love it, and wouldn't get anything different. (I recently bought a used one from someone else because mine had a line across the screen that dell said could not be fixed. Since then the line has disappeared.

nathanwj

Originally Posted by Mtbrider

First of all - I love my X50v, although it only lasted a week. And I don't know of any other handheld that I would want instead of it. BUT there are an awful lot of people reporting numerous problems with multiple units and I don't want it if it will keep breaking. Just wondering if those of you who have a history with Dell handhelds think that Dell eventually corrects these problems or just keeps sending refurbished units until your warranty expires? I am still within 21 days of purchase (but only bought a 1 year warranty) and could bail out if it is hopeless - I really hope it isn't. Thanks in advance for sharing your experience. This site is an excellent resource.

i have had many problems with my pda in the past, but dell kept sending me refurbs (9 of them) and every time the new one messed up, another one was in the mail. but, make sure you know when your warranty is running out, because you can extend it if you still have problems, and no, there is no 1 day grace period (i tried....) but as far as i know, dell support is great at REPLACING problems, but not FIXING them

In Christ,

nathanwj

nathanwj

Originally Posted by bigdave240

sounds like a bad cradle not a bad axim. Are you connecting the ac adapter to the cradle? does the charge light on the axim come on orange then turn green?

hmm... i would ask next time for them to replace both the axim and the cradle.... and mabey even the battery. that way you could start clean.....

nathanwj

Originally Posted by FreakTrap

Heres my complaint : 'Out of waranty repairs' Dont exist. Dell's solution for me? "We can send your a refurbished unit for $350, or you can try finding a third party company to replace your touch screen". "Can you tell me of any companys that offer this service"? "No, sorry".

I HAD THE SAME PROBLEM!!!! i thought i was being messed with!!!

why go to dell and get a pda of the same calibur or less, when you can go to ebay and get a better one for 1/2 price!!!!

dell needs help... i mean technical support...

eddie1261

Try to remember that the person you get on the phone first is the lowest level and working from a script. Depending on if you answer yes or no, they go to the next page accordingly. If you can talk your way through to a second level tech they can help you. The customer service level people probably don't know AS MUCH as you do about it. Dell's history of fixing problems is a wide ranging question. They can keep sending replacement units, but is that fixing the problem or just getting you off the phone as quickly as possible? Those people are typically paid by calls resolved, and paid more for first call resolution. If sending you a new unit resolves the call, what do they care? It's not their money they are spending.

At a job where I worked 10 years ago, we ordered 7000 Dell desktops. We installed at the rate of 50 per day. I would estimate that out of 7000, we had maybe 10 DOA's. 7 would be 1/10 of 1%. That's really not bad. This type is micro electronics and miniaturization makes for some growing pains.

My main complaint with Dell is that to many of the order people don't speak English well enough to converse, and I don't speak Spanish. They screwed my order up when I bought the Axim and sent me the low end model while charging me for the mid whci is what I ordered. I returned it, cancelled that order, they paid the return shipping and a browbeat the CSR so bad I got $100 credit coupon. I then went to my local kiosk, where I could talk to an English speaking person, and ordered a again, and received the right thing.

nathanwj

Quote:

My main complaint with Dell is that to many of the order people don't speak English well enough to converse, and I don't speak Spanish. They screwed my order up when I bought the Axim and sent me the low end model while charging me for the mid whci is what I ordered. I returned it, cancelled that order, they paid the return shipping and a browbeat the CSR so bad I got $100 credit coupon. I then went to my local kiosk, where I could talk to an English speaking person, and ordered a again, and received the right thing.

this is my view. not that i am speaking bas about ppl that dont speak english, but if you are working with americans primarily, take some english classes. (this goes the same for immigrants to the US... legal or illegal... i like english... i will not conform:) )

msliberty

The experience I relate here is not my own Axim, but having read through thousands of these postings -- that is, Dell makes a hardware product (computer or PPC), then says problem is probably your software, broadband, etc.... If you are not happy, try cleaning it out, reinstalling your operating system, take another refurbished unit, resetting -- hard and soft, etc.:rolling:

I wish somehow that Dell could have a participant or two on this board to respond and try to help people out. That I don't see. Except for a few responders, who we never knew if they really worked for Dell, they have never responded to Chris' questions or answered any tech questions here.

I won't say I'll never buy a Dell again. I buy the best there is every three years. The technology is moving so fast it's best to pick a toy and then play with it. Thank you Aximsite to solve or salve the troubles.
Msliberty

gadgetnerd

I have been dealing with Dell for 11 years now (my first computer from them was a Latitude D100, I believe, in 1995). So far, my experiences have been pretty good. Only my Inspiron 9300, bought in December '05, has not had a single part replaced (with the exception of my Axims). My Inspiron 600m has had its battery, touchpad, keyboard, CD/DVD drive, and hard drive replaced, the last one twice. Kind of sad. An older Dimension Desktop had its mobo replaced three times. And an older Inspiron had its floppy drive, hard drive, display, and mobo replaced. And a slightly newer Dimension had its mobo and videocard replaced.

All under warranty. I feel kind of bad for Dell, if they have to replace this many parts for every single computer they sell... I'm betting the total for replacement parts we've gotten from them exceeds $5,000 by now. But, buying as a faculty member of the University of Michigan, which has some sort of contract with Dell, we have always gotten American support reps who generally know what they're talking about (and those who were Indian were smarter than some of the Americans...)

Just my experiences.

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Thanks JMJ!