Sigh .. X50v malfunctioning, BIS gone - Page 2

dr g · 07-28-05, 05:36 AM

Originally Posted by Jogga

Hope that this one works out better for you. :approve:

Me too. I asked the Dell support whether there is anything known about this issue so I can try to avoid it in the future and they said something about scanning downloaded files for viruses

So basically they don't know or aren't telling anything about this issue. I don't plan to change the way I was using my unit in any way, I'll fill up the BIS if need be. I want to make sure my unit will stand up to the rigors of my use, and since I already have a refurb I won't mind getting another if it breaks again :hide:

dadruid · 08-18-05, 06:41 PM

Eh suck, my BIS just disappeared too. My install of Resco Audio Recorder froze 'bout halfway through with at least 50 megs free on BIS so I did a soft reset and *PFT!* no more BIS. :-( Like I said. Suck.

smartgirl · 08-18-05, 09:26 PM

Originally Posted by Jogga

Maybe searching for a ROM update on the Dell website and flashing the unit will restore it. Backup first.

Some people reported that flashing a ROM with a different size (this is done flashing a different language ROM) formats BIS, and with this method BIS goes back to life.
Try this method before getting a refurb unit, if you haven't anything to loose.

Good luck.

dr g · 08-18-05, 11:40 PM

Originally Posted by smartgirl

Some people reported that flashing a ROM with a different size (this is done flashing a different language ROM) formats BIS, and with this method BIS goes back to life.
Try this method before getting a refurb unit, if you haven't anything to loose.

Good luck.

Doesn't this jeapordize your warranty?

CasP · 08-19-05, 04:33 AM

It jeopardizes warranty:( I wrote you about that dr g in my thread about solutions for BIS problem ( http://www.aximsite.com/boards/showthread.php?t=93800 ). I haven't tried psmformat tool, but heard it works. I think that tool doesn't jeopardize warranty. Here is link to the site where you can find psmformat: http://discussion.brighthand.com/sho...threadid=54958 .

dr g · 08-19-05, 05:04 AM

Yeah I'm just making sure the info gets into all threads where this is mentioned. Thanks for the info BTW. Hope I never have to use it.

smartgirl · 08-19-05, 07:42 PM

Originally Posted by dr g

Doesn't this jeapordize your warranty?

Yes, I think so. But you can always reflash the older language if the trick doesn't work...

ironchef · 08-19-05, 07:53 PM

Originally Posted by dr g

Contacted support via email and explained in general terms what was going on and what I did to correct it. In their response email they immediately recognized that the solution was replacement, and have dispatched a replacement unit to me. It seems like this is a known problem with a standard solution.

Right now I can't see my return status under Support History, hope they didn't lose me.

I am not looking forward to reinstalling my Brando protector!

When this happened to me last week, it took me 15 minutes to explain what was going on. Eventually they did agree to send a replacement.

I never did see a change in support history, or get email with a tracking number, but my replacement did show up when he said it would. Hang in there.

N5BXP · 10-16-05, 07:35 PM

Originally Posted by CasP

It jeopardizes warranty:( I wrote you about that dr g in my thread about solutions for BIS problem ( http://www.aximsite.com/boards/showthread.php?t=93800 ). I haven't tried psmformat tool, but heard it works. I think that tool doesn't jeopardize warranty. Here is link to the site where you can find psmformat: http://discussion.brighthand.com/sho...threadid=54958 .

This worked for me. My X50v lost the bis while I was copying a file from the CF card to a SD card. I downloaded Psmformat, ran it, and the BIS returned. You have to copy it to the X50V, and run it there. It does not appear to do anything when you click on it, in fact it took one hour to run. In that time, the X50V ran very very slow. I did a hard reset. The BIS was empty after it finished, but it was there saving me a return. I had backed up the BIS to a SD card so I copied the contents from the SD folder to the BIS folder. This needs to be a sticky as it would reduce the need for so many X50V's to be returned for exchange. Aximsite saved me!

**Rishad** · 10-16-05, 08:52 PM

hmm.. if psmformat really works by properly formatting BIS the this should be added in the downloads section.

IM0001 · 10-18-05, 01:15 AM

welp this problem just happened to me. Im trying the psmformat as i type this. I wonder. What hardware revision is everyone thats having this problem. Mines an origonal 01

*Update* Well the psmformat didnt do it for me. Is there any way or where you guys ran it in particular? it says format cmmplete but no bis. im updating to A05 and trying again. :( I dont want to send my pda back.. and im not sure if its still covered under warranty lol.

dr g · 10-18-05, 06:05 AM

Yes, this is fairly big news, although as of now it seems hit-or-miss. When I got my new unit I did something that might be a good idea... the very first thing I wrote to the BIS was a "buffer" file (in my case a jpeg image) that I never intend to erase or overwrite. This, I hope, will protect the system area from being inadvertently encroached upon. So far so good, but *shrug*