I have been trying to upgrade my 424mhz X51 with wm2005 to the latest version of wm2005. To do this I went to Dell and found the update files, downloaded them and gave it several tries. Nothing works for me, everytime I get the message that the update program cannot connect with the axim. This even though I just finished syncing with activesync and leaving it connected. So after trying this on two machines with the same results I contacted Dell chat support twice. The first time I was told to uninstall activesync and reinstall it. This of course did no good. The second time I contacted them the person tried to have me install the wm2002 to wm2003 update, the X51V 612mhz update and then told me no update was available. I can just imagine what a mess I could have had if I had not read the page I was sent to before doing anything. As it is I have to reinstall all of my software and still have not done the update. I have pasted some of the help chat conversation below for your amusement.
12:09:23 PM Moni_0191676 PLease follow this link :
12:09:26 PM Moni_0191676
http://support.dell.com/support/topi...us&cs=19&s=dhs
12:10:15 PM You I have windows mobil 2005
12:11:38 PM Moni_0191676 Please let me know do you have the cd with you
12:11:41 PM You This link is about wm2002 to 2m2003 upgrade
12:11:49 PM You I have no cd
12:12:33 PM Moni_0191676 Was this the same version dell had provided at the time of axim purchase or had you upgraded it
12:12:56 PM You no
12:13:01 PM You you are confused
12:13:26 PM You I have an axim x51 that came with windows mobile 2005
12:13:36 PM You an upgrade has been released
12:13:49 PM You to take the x51 rom to A04
12:14:09 PM You this is available by download from dell
12:14:18 PM You I have downloaded it
12:14:30 PM You but it always fails to install
12:15:04 PM Moni_0191676 Please provide me couple of minutes to search on the issue so that I can provide you with a simplified solution.
12:15:10 PM You can you please connect me with someone who is aware of this issue
12:16:42 PM Moni_0191676 okay
12:17:15 PM Moni_0191676 Please let me know the current ROM version that you have
12:18:21 PM You rom version is A02
12:18:29 PM Moni_0191676 okay
12:21:24 PM Moni_0191676 Please follow this link to update the ROM:
12:21:32 PM Moni_0191676
http://support.dell.com/support/down...ileid =147229
12:22:28 PM Moni_0191676 Please select Download Now and follow the installation instructions
12:22:43 PM You I have the 416 mhz axim
12:23:14 PM You this update says it is for the 620mhz only
12:24:45 PM You are you certain I should try to install it?
12:25:57 PM Moni_0191676 PLease let me check on that Harold
12:28:03 PM Moni_0191676 Harold we are looking for it but we do not have a patch available now
12:29:04 PM You What about update R112653
12:36:07 PM Moni_0191676 Since when have you been facing the issue Since when have you been facing the issue
12:37:09 PM You every time it fails after it starts
12:37:21 PM You I have been trying several times over the past week
12:37:37 PM You I have contacted dell chat already today
12:37:48 PM You I contacted dell chat already today
12:37:50 PM Moni_0191676 Harold I do apologize but this patch is not available at the moment
12:38:07 PM You I was told to uninstall activesync and reinstall
12:38:28 PM You If the patch is not available what is it that I am downloading?
12:40:59 PM You examine this link
12:41:02 PM You
http://support.dell.com/support/down...&os=PPM&osl=EN
12:42:13 PM Moni_0191676 ok
12:42:57 PM Moni_0191676 This is for the system update and not for ROM update
12:43:15 PM You Where does it keep the system?
12:43:31 PM You When I start this update it says it is a rom update
12:43:33 PM Moni_0191676 It is for the operating system update
12:43:56 PM You ok, so how can I make it work?
12:44:15 PM You This is the thing I have contacte you about
12:44:28 PM You This is what fails each time
12:45:20 PM You can you please pass my case to a higher level tech?
12:45:21 PM Moni_0191676 Harold it is not supported for the time being the technicians are working on it for further upgrades
12:45:58 PM You Why is it out there for everyone to find then?
12:46:22 PM You Dell should withdraw it if it is bad
12:46:55 PM You I will have to reinstall all of my software
12:47:07 PM You because this was represented as my system upgrade
12:47:23 PM You my backup files are no longer recognized
12:47:32 PM You why does dell cause all of this trouble?
12:49:56 PM Moni_0191676 I do apologize Harold but will not be able to support you regarding this issue ,however you can refer to this link which contains all the available ROM updates:
12:49:59 PM Moni_0191676
http://pocketpccentral.net/software/upsoft.htm
