gvayl

I'm pretty sure this is just me, since you people speak pretty highly of boxwave. I made an order on the 12th, and on the 13th they said it was out of stock. On their website it was, however listed as instock? Anyhow I contacted Customer Service...and have yet to receive a reply...

I ordered the Crystal screen protector 3 pack...
The least they could do is send me 3 singles(if they have those in stock).

cng

That's usually what they do. They ship you three singles.

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gvayl

yea..except I can't get a word out of em...is there a phone number? I could not find one on the website?

gvayl

Originally Posted by gvayl

yea..except I can't get a word out of em...is there a phone number? I could not find one on the website?

Seriously does anyone know their phone number?

mrcaze

Sorry, can't help. I've made an order, they delivered it to me. Had no problems, though I'll check whether I still have booklet they sent me. Maybe there's their phone number.

tiger_splash

Just ordered from them about 5 days ago and didn't have a problem. Had my new protector 2 days later.

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SB22

I decided to check my order after reading this thread. I ordered on Jan. 11th, and it says "Awaiting Stock." I'm pissed now. It's crap that they didn't contact me at all to let me know they were out of stock. I've been waiting expecting to get my product all week when I could have ordered elsewhere. Now I have no clue when they will be in stock. My Axim arrives today and I won't have any screen protection for it either. I had this problem with www.buy.com, it took over a month to get my order. It just seems like extremely poor business and inventory practice to me, and completely unacceptable when you don't make your customer aware of the situation.

gvayl

just be careful with your axim untill you get the protector. They stylus won't scratch your screen...
I keep mine in the dell case so the screen does not get scratched by foreign objects...

wooch

There's a BoxWave rep on this forum, I believe his screen name is BoxWave. PM him and see if he can assist.

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Best Regards,

Wooch

gvayl

Originally Posted by wooch

There's a BoxWave rep on this forum, I believe his screen name is BoxWave. PM him and see if he can assist.

I just got a reply...they should ship out by next week. Wow...without even telling the customers. This is really bad business.

Habu

My set of 3 were shipped, according to Boxwave, on the 6th Jan. It's now the 16th and I still haven't seen them. Admittedly I'm in the UK but it's only a very lightweight envelope.

Habu

Edit: I've just checked on Boxwave's site and my order status has been updated to say estimated delivery date is the 16th so I guess they'll be here anytime.

SB22

Originally Posted by gvayl

I just got a reply...they should ship out by next week. Wow...without even telling the customers. This is really bad business.

That's my gripe. I believe it's the business' duty to inform customers of any unforseen delays in fufilling an order. I guess there isn't any real harm done, but I just don't like the lack of communication.

shimk

I have the same problem waiting more than 10 days just to find out it is still in production. This is the part of order confirmation email I'v got from boxwave when I ordered more than two weeks ago.

;;
Thank you for placing your order with BoxWave! Your order will be
processed and shipped in about 24-48 hours. You will receive a confirmation
email when your order ships.

BoxWave

Hi Everyone,

I'm sorry I didn't catch this thread earlier. The backordered items happened very unexpectedly after a handful of large orders of the Crystals. It was definitely not our intention to not communicate this to you earlier. But needless to say, I completely understand your frustration.

I would like to give you a formal apology on behalf of BoxWave. We definitely appreciate your patience and understanding.

If you ever run into issues in the future, please feel free to PM me. I'd be more than happy to provide my assistance where I can.

Best Regards,
Cho

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arcticmaniac

Originally Posted by BoxWave

Hi Everyone, I'm sorry I didn't catch this thread earlier. The backordered items happened very unexpectedly after a handful of large orders of the Crystals. It was definitely not our intention to not communicate this to you earlier. But needless to say, I completely understand your frustration. I would like to give you a formal apology on behalf of BoxWave. We definitely appreciate your patience and understanding. If you ever run into issues in the future, please feel free to PM me. I'd be more than happy to provide my assistance where I can. Best Regards, Cho

I think you should give him a reward, )? extra screen protector for being so patient.