Drenthanator

Sometimes when I bust out the keyboard for some note taking, I find that a few of my keys on the right side are non-responsive. On my keyboard it is often the U, K, and M keys. I'm replacing the batteries just in case but it doesn't seem to make sense. Anyone have any similar experiences?

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Drenthanator

Note - I didn't post this from my Axim with the keyboard cuz I wouldn't have been able to tell you which keys don't work - ha ha

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kcjchan

Originally Posted by Drenthanator

Note - I didn't post this from my Axim with the keyboard cuz I wouldn't have been able to tell you which keys don't work - ha ha

My left shift button doesn't work properly too unless I push hard and wait a bit before pushing another key with it.

BirdBrain

Never had a problem with any keys on my TO BT keyboard (keeping fingers crossed now....)

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Tahoe Trekker

Originally Posted by Drenthanator

Sometimes when I bust out the keyboard for some note taking, I find that a few of my keys on the right side are non-responsive. On my keyboard it is often the U, K, and M keys. I'm replacing the batteries just in case but it doesn't seem to make sense. Anyone have any similar experiences?

You might want to contact Think Outside and see if they'll replace it. I don't have any problem with either of mine. (I have two)

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runnr548

My GF and I both have TO BT keyboards & have had no issues. I too would contact TO also.

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emedici

WOW, It's a strange thing. I have both TO BT Mouse and KeyBoard and have never experience any type os issue with none of them . I don't beleive it's a driver related problem, it must be hardware. Try contacting TO Support and let us know about your experience with them... it'll be a good thing to know about their customer support quality.

alee16

I read on their website that they had a problem with one of the factories, and all of the keyboards that came from that factory would wear out quickly. They will gladly replace your keyboard if it is messed up.

kozumasbullitt

one of the little c-clips feel out mine think outside said they dont have replacements so im out of luck unless i want a to branded replacement instead of my dell.

Drenthanator

Well, since posting it has not done it again but this has happened at least a few times. I will initiate contact and see what they suggest. Thanks for the input. I'll post the results.

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iPAUL

Originally Posted by kcjchan

My left shift button doesn't work properly too unless I push hard and wait a bit before pushing another key with it.

I noticed that too but it is both right and left shifts. Apparently if you stop typing for a short time (more than 10 seconds) then Bluetooth goes into some kind of 'idle' mode. To get it to reconnect, you need to hold the shift key down for over 1 full second.

This appears to apply only to key combinations (i.e. Shift + Letter, etc), but you can see it with any key - wait 20-30 seconds and then hit a lower case letter - it will be delayed for a second or two before actually showing up on screen.

It appears to be a limitation of the hardware

Drenthanator

Wow, since the point of posting, it has become almost permanent. It was getting worse with every folding of the keyboard but now U, K, and M pretty much are toast. So now there is no option but to look for replacement with TO. Bummer but hopefully it'll work out. Do you think it will matter than I purchased through Expansys? Maybe I should just be contacting them?

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Drenthanator

With a support question into TO, they simply suggested that it was likely defective, to try the supplier I purchased from first if it was recent enough, and then to email sales at TO to return for a new replacement.

It's gone to TO and I should see a new one next week. Sweet.

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kcjchan

Their customer support has always been sweet.

Drenthanator

OK, so it took just a little longer than I expected but I've got a new TO keyboard replacement and all it good in the world again!

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I may not be much...but I'm all I think about.