x51 rubber pads

asbmp1 · 09-19-06, 07:55 AM

I just noticed that I lost one of the two rubber pads on the upper back of my x51v. Anyone knows where I can get the replacement pads?

rcab · 09-19-06, 08:05 AM

Do a search, I remember in the last few days about reading a posting where someone got some replacements from Dell and in the posting had the item#. I believe they said that Dell provided them at no cost. I had problems on my x50v with the feet coming loose because of the tightness of my aluminium case.

rlarson_mn · 09-19-06, 09:52 AM

I lost one of mine also. Dell sent me two sets of replacement rubber feet but only afater I pointed out I purchased a 2 year contract with them.

masadler · 09-19-06, 10:22 AM

I also called and got replacements . . . no warranty information etc. And the person even spoke English well!!!!! Hurray

asbmp1 · 09-19-06, 03:39 PM

Well, I guess I'm not so lucky. Dell told me that pads are not shipped separately, so the only option I have is to exchange my otherwise normally working Axim for a refurbished Axim with good pads. I refused. Dell sucks....

rcab · 09-19-06, 03:46 PM

Originally Posted by asbmp1

Well, I guess I'm not so lucky. Dell told me that pads are not shipped separately, so the only option I have is to exchange my otherwise normally working Axim for a refurbished Axim with good pads. I refused. Dell sucks....

do you call or do an online chat? I would try contacting them again.

asbmp1 · 09-19-06, 04:30 PM

I called 1-800-873-1420. And I also talked to the supervisor of the person who originally answered.

rcab · 09-19-06, 04:37 PM

Originally Posted by asbmp1

Well, I guess I'm not so lucky. Dell told me that pads are not shipped separately, so the only option I have is to exchange my otherwise normally working Axim for a refurbished Axim with good pads. I refused. Dell sucks....

Here is a post concerning replacement feet and how some were able to get them replaced.
http://www.aximsite.com/boards/showt...placement+feet

mtgeorge · 09-19-06, 07:10 PM

Originally Posted by asbmp1

Well, I guess I'm not so lucky. Dell told me that pads are not shipped separately, so the only option I have is to exchange my otherwise normally working Axim for a refurbished Axim with good pads. I refused. Dell sucks....

That is absolutely crazy! The cost of the rubber feet could only be pennies. With an envelope and postage, it would still be under $0.50. Why would they want to replace the entire unit

asbmp1 · 09-19-06, 10:38 PM

Now go figure -- since calling support didn't work too well, I decided to try live chat. And surprisingly they shipped the pads after 30 min of questioning. The funny part is that they first thought x51v was a ... printer, but then apologized and confirmed it was a PDA. So I should get the pads next week, in theory... Thanks for all advices.

Wylo Shocker · 09-20-06, 12:27 AM

i lost mine a while back and its been been bugging me how the ax doesnt balance well without them. so i did a dell chat today and the guy said he practically had to beg the supervisor but that i now have some free pads on the way. Sweet!

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