PamAxim

Hi,

About 3 weeks ago, I placed an order with cases.com for a Sena Case and a 3300mah battery for my x51v. I received the order quickly; however, I didn't receive the clip that went with the case. I emailed cases.com immediately, and they said they would send me the clip. It has been 2 weeks since the first email - I have emailed 2 more times since then, but no reply (and no clip). Has anyone else had a problem with cases.com?

Thanks in advance,
Pam

Galina

I've placed 7 orders with them and never had any problem.

Alastair

Never had a problem either - always excellent service and advice - try them again this is probably just a hiccup.

sargetalon

Never had a problem with them so far but I do have an outstadning e-mail out with them about an issue with a bad battery which will hopefully be resolved early this coming week. Give them another try.

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Palm m505 --> Palm m515 (stolen) --> Palm m515 --> Dell Axim x50v --> Dell Axim x51v

PamAxim

Thanks for all the replies - I thought that they we good. I guess this is just a "hiccup". I think part of the problem is if you send an email to cases.com you usually get a reply, but you can also send an email to alurion.com, too. I think maybe having two different customer service emails is a bit of a problem - unless the emails go to the same person.

Rsaturn9

I never had any problems with them, They are a Great Company. I would email them again. I am sure they will rectify your problem soon.

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PamAxim

Thanks for all the replies. This is great to know.

stevenator65

Hope you get your issue resolved. I've always had good experiences with them too.

mtgeorge

No problems here based on two orders. One order shipped the incorrect case. I contacted them via e-mail, received a RMA number, returned the case and then received the correct case. I would definitely order from them again :approve:.

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PamAxim

Hi everyone,

I just wanted to let you know that CASES.COM replied to my emails and sent the clip out yesterday. I still don't understand why it took almost 3 weeks. But,
I guess it is important that the situation will soon be rectified.
:)

Rsaturn9

Glad to here, all worked out for you, Cases.com really is a great company!!!:approve:

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