X50 / X51 Accessories - Axim X50 / X51 Accessory Discussions
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Old 07-26-07, 10:21 PM   #1 (permalink)
iamtank
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Horrible cradle package I got from BuyGPSnow.com
BuyGPSnow.com really drove me mad today!!!

I got my package for ' OnCourse Ed 2 Powered PDA Cradle Mount with Integrated Speaker for Axim x50(v) and x51(v)' today. but they scared me with 2 things!

1. Windshield mount is NOT in box so i cannot even mount that cradle in CAR!

2. i was charged $16.95 CAN (customs fee) because they labeled it $61. That stupid guy shall know it only cost $35 right??? please return my $16.95!

SO FAR, i cannot use it in car afterr over paid.

A poor guy lived in Canada, I am really really unhappy .............

Image: Items in Box
Image: Label on package

Last edited by iamtank : 07-27-07 at 11:52 AM. Reason: add 2 images
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Old 07-26-07, 10:37 PM   #2 (permalink)
gasusan2005
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Have you tried contacting the company? I haven't heard many complaints about them. I think if you contact them they will send whatever was missing.

I know Canada customs can be difficult. I have a friend that lives near Ottawa, and I have to make sure and check the GIFT box!

Susan
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Old 07-27-07, 02:48 AM   #3 (permalink)
iamtank
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They (buyGPSnow.com) checked 'GIFT' box with estimated value $60 !
so it cost me $88 at last to get a $35 cradle (I am in Ottawa)
Cradle $35
Shipment $27
Canada customs fee $16.95 (based on that value $60 ! that is why I complain here ), I remember if value <$50, I pay $0 for customs.....sigh, they are so stupid !
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Old 07-27-07, 07:09 AM   #4 (permalink)
Gigi
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I'm not sure why BuyGPSnow declared your item for over its value, but you should realize that the rule is:

up to $20CAD - no duty or tax
up to $60CAD - no duty or tax IF labelled as a gift

Even if the item if labelled as a gift and declared at a value of up to $60, Canada Border Services Agency (CBSA) can open any package and charge applicable taxes.

Postal Program -- Duty-free and tax-exempt

If you'd like to complain formally to BuyGPSnow, you should contact them directly or try their official support forums here:

http://www.aximsite.com/boards/buygpsnow-com-products/
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Old 07-27-07, 11:49 AM   #5 (permalink)
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Gigi, your post is great!

1. I can complain Canada customs guys if buyGPSnow.com said package came from personal (not company)
...... because
The $60 CAN gift exemption does not apply to:

* goods such as tobacco, alcoholic beverages, or advertising material
* items sent by a business, company, or association.

2. I will post new thread in that forum you said.

Great work!
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Old 07-27-07, 01:22 PM   #6 (permalink)
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Originally Posted by iamtank View Post

1. I can complain Canada customs guys if buyGPSnow.com said package came from personal (not company)
...... because
The $60 CAN gift exemption does not apply to:

* goods such as tobacco, alcoholic beverages, or advertising material
* items sent by a business, company, or association.
iamtank, Customs is pretty unlikely to accept that buyGPSnow is NOT a company... The other thing is that Customs also has a right to ask you for proof that the item really is a gift. I know, it's happened to me before.
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Old 07-27-07, 02:35 PM   #7 (permalink)
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Talked online with BuyGPSnow, Got answers I need on :
1) value on pacakge ==item + shipping fee
2) shipping fee == USPS express
3) re-send missed items

Also get $4 back because their computer system over-charged shipping fee from uncleaned cache...awesome!

their answers is clear and straightforward, i Feel better now.

well done .
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Old 07-27-07, 02:39 PM   #8 (permalink)
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1 bad news: I called Canada Customs office by Toll-free: 1 800 461-9999.

I was told "if no gift card or something looks like /happy birthday to you/ , they don't think it is a gift even it LABELED as gift." , that is why I was charged $16 !

I really DISLIKE this, but can i avoid this next time?
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Old 07-27-07, 02:54 PM   #9 (permalink)
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but if you purchased it from a business it wasn't a gift....
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Old 07-27-07, 04:35 PM   #10 (permalink)
Gigi
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Originally Posted by iamtank View Post
1 bad news: I called Canada Customs office by Toll-free: 1 800 461-9999.

I was told "if no gift card or something looks like /happy birthday to you/ , they don't think it is a gift even it LABELED as gift." , that is why I was charged $16 !

I really DISLIKE this, but can i avoid this next time?
Unfortunately, it if really ISN'T a gift, it's hard to provide the proof, isn't it? Like, I said, Customs has been known to ask for documentation proving it's a gift. They don't check all packages obviously, but if your item is in a nice brown box with a business label on it, it's probably more likely to be verified.
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