iamtank

BuyGPSnow.com really drove me mad today!!!

I got my package for ' OnCourse Ed 2 Powered PDA Cradle Mount with Integrated Speaker for Axim x50(v) and x51(v)' today. but they scared me with 2 things!

1. Windshield mount is NOT in box so i cannot even mount that cradle in CAR!

2. i was charged $16.95 CAN (customs fee) because they labeled it $61. That stupid guy shall know it only cost $35 right??? please return my $16.95!

SO FAR, i cannot use it in car afterr over paid.

A poor guy lived in Canada, I am really really unhappy .............

Image: Items in Box
Image: Label on package

gasusan2005

Have you tried contacting the company? I haven't heard many complaints about them. I think if you contact them they will send whatever was missing.

I know Canada customs can be difficult. I have a friend that lives near Ottawa, and I have to make sure and check the GIFT box!

Susan

iamtank

They (buyGPSnow.com) checked 'GIFT' box with estimated value $60 !
so it cost me $88 at last to get a $35 cradle (I am in Ottawa)
Cradle $35
Shipment $27
Canada customs fee $16.95 (based on that value $60 ! that is why I complain here ), I remember if value <$50, I pay $0 for customs.....sigh, they are so stupid !

Gigi

I'm not sure why BuyGPSnow declared your item for over its value, but you should realize that the rule is:

up to $20CAD - no duty or tax
up to $60CAD - no duty or tax IF labelled as a gift

Even if the item if labelled as a gift and declared at a value of up to $60, Canada Border Services Agency (CBSA) can open any package and charge applicable taxes.

Postal Program -- Duty-free and tax-exempt

If you'd like to complain formally to BuyGPSnow, you should contact them directly or try their official support forums here:

http://www.aximsite.com/boards/buygpsnow-com-products/

iamtank

Gigi, your post is great!

1. I can complain Canada customs guys if buyGPSnow.com said package came from personal (not company)
...... because
The $60 CAN gift exemption does not apply to:

* goods such as tobacco, alcoholic beverages, or advertising material
* items sent by a business, company, or association.

2. I will post new thread in that forum you said.

Great work!

Gigi

Originally Posted by iamtank

1. I can complain Canada customs guys if buyGPSnow.com said package came from personal (not company) ...... because The $60 CAN gift exemption does not apply to: * goods such as tobacco, alcoholic beverages, or advertising material * items sent by a business, company, or association.

iamtank, Customs is pretty unlikely to accept that buyGPSnow is NOT a company...:rolling: The other thing is that Customs also has a right to ask you for proof that the item really is a gift. I know, it's happened to me before.

iamtank

Talked online with BuyGPSnow, Got answers I need on :
1) value on pacakge ==item + shipping fee
2) shipping fee == USPS express
3) re-send missed items

Also get $4 back because their computer system over-charged shipping fee from uncleaned cache...awesome!

their answers is clear and straightforward, i Feel better now.

well done .

iamtank

1 bad news: I called Canada Customs office by Toll-free: 1 800 461-9999.

I was told "if no gift card or something looks like /happy birthday to you/ , they don't think it is a gift even it LABELED as gift." , that is why I was charged $16 !

I really DISLIKE this, but can i avoid this next time?

psionandy

but if you purchased it from a business it wasn't a gift....

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Gigi

Originally Posted by iamtank

1 bad news: I called Canada Customs office by Toll-free: 1 800 461-9999. I was told "if no gift card or something looks like /happy birthday to you/ , they don't think it is a gift even it LABELED as gift." , that is why I was charged $16 ! I really DISLIKE this, but can i avoid this next time?

Unfortunately, it if really ISN'T a gift, it's hard to provide the proof, isn't it? Like, I said, Customs has been known to ask for documentation proving it's a gift. They don't check all packages obviously, but if your item is in a nice brown box with a business label on it, it's probably more likely to be verified.