revjames

Do this company go out of business? Why won't they answer my emails?

I purchased the 3-in-1 Sync and Go and it worked twice. The first time normally, the second time I had to put a bit of pressure on the connector. Now it doesn't work at all.

So I sent them an email explaining that I wanted a refund, hmmm... I guess they don't want to give me a refund so they'll just ignore me.

I know there are one or two Seidio folks who browse these boards, I hope you see this before too many potential customers do.

Please answer my email Seidio!

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Rev. James Page
~Footwasher

bigdave240

Originally Posted by revjames

Do this company go out of business? Why won't they answer my emails? I purchased the 3-in-1 Sync and Go and it worked twice. The first time normally, the second time I had to put a bit of pressure on the connector. Now it doesn't work at all. So I sent them an email explaining that I wanted a refund, hmmm... I guess they don't want to give me a refund so they'll just ignore me. I know there are one or two Seidio folks who browse these boards, I hope you see this before too many potential customers do. Please answer my email Seidio!

David Chang on this board has been very responsive to me so far. Also if you go to their web site and look for the returns under customer service they have also been responsive. I tried to get in touch with them last Friday but they weren't in, not sure why though.

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Big Dave

Upgraded to X51v ROM L11 Successful
AS 4.5 and also Vista
Extended battery
Innopocket Magnesium Case - Sweeeeet
PPX3k Rocks! I wish they would get back to work on it.
http://www.ppx3k.com/index.php?page=home


X5 (now belongs to my wife)
PPC2002 Upgraded to WM2003
AS 3.8
3800mAH Mugen Power Battery

molgo

I'll tell you my story with seidio and I hope many of you out there don't purchase from them in the future. I ordered their retractable "sync and charge" cable a while back as they advertised but really didn't charge like they claimed. So I emailed them about 5 times, never got one response and finally decided to call. I talked to some rep who said they were extremely busy and finally gave me a RMA number to return it after the SECOND time I called. So I sent the friggin cable back usps priority back about 1 month ago which I know arrives in 2-3 days. So I emailed them 1 week ago asking why I wasn't credited back the money. They claimed they didn't know what I was talking about and that they never received the device. Because I don't have a tracking number, they can't help me. So now, I don't end up with a refund which is just only less than twenty bucks, but the idea that this retarded company with the worst service I have ever encountered would treat a customer like this just pisses me off. I will never buy from them again and I hope I have convinced many people out there to never buy from them as well. There are much better companies with better products.

olefra

I have just positive things to say about Seidio, I bought a G2500 cradle, but wanted to change this with the newly released wired version. Took some time to get an answer, but I returned my cradle today, and they will send me a wired version when they receive my old G2500.
Not all companies would do this, so the customer service Seidio offer are in my opinion just great !

It remains to see if my new cradle ships within reasonable time, if it's delayed several days/weeks, I will update this post !

Seidioteam

Originally Posted by revjames

Do this company go out of business? Why won't they answer my emails? I purchased the 3-in-1 Sync and Go and it worked twice. The first time normally, the second time I had to put a bit of pressure on the connector. Now it doesn't work at all. So I sent them an email explaining that I wanted a refund, hmmm... I guess they don't want to give me a refund so they'll just ignore me. I know there are one or two Seidio folks who browse these boards, I hope you see this before too many potential customers do. Please answer my email Seidio!

Hi,

Sorry we must have missed your email. I will check into it today. Seidio always stands behind the prouducts we manuafcture and sell.

I will take care of the issue today and sorry for the delay.

PLease send me the email again to my attention dsc@seidio.com with your order #.

David chang
Seidio

molgo

so Mr. Chang, what about my situation? Do I get a refund or not since I have already sent it back almost 4 weeks ago. Please don't tell me the device was lost or never arrived or I must not have shipped it properly. I have never had a problem with usps mail and I am extremely doubtful the package was lost. I am doing this in a public forum since my private messages/emails to seidio never ever get answered. My RMA was R 11773 -01

subby

And to add my 2p....

I received my G2500 last week, but it will not charge my Axim - nor my wifes so I am fairly positive that we can lay the fault being with the charging unit. I have emailed the returns department and was told to make sure the axim is firmly placed in the charger - as if I wouldn't have tried this. I am still awaiting a response from my email last Thursday - not as long as the guy above, but it is still poor service. No RMA or incident number has been given.

I also do not see why I should pay for shipping the item back to Seidio when it was faulty upon receipt - if their quality check was good enough, the item would never have been shipped to me as faulty. If I do not get a satisfactory response I will instruct my credit card company of the situation and get the money refunded back to me, and Seidio can arrange collection of the faulty unit.

JakeRich

subby, did you read this thread prior to ordering?

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subby

Originally Posted by JakeRich

subby, did you read this thread prior to ordering?

Hi,

I did skim through that thread, but I thought that is was about the Axim not being able to get enough power along the USB sync/charging cable - not the G2500 not being able to charge the Axim. I assumed that since the G2500 has a 12v supply from the cigarette lighter socket (from which you can draw 15A @ 12V), it was not relevent to that thread.

Now I could buy another docking station from Dell, bluetack it to my dash and power it up by my 12v-240v invertor - but since Seidio make a product which is meant to be ideal for my uses, I thought that I would buy it. Unfortunately it seems I should have read more into their issues with getting back to customers who have faulty units.

JakeRich

Ah, I missed the G2500 reference.

I have one, and it charges and runs my X50v just fine, so it's not a design problem. You must have gotten a defective one.

I've also found Seidio to be responsive. I know others have had problems, but for me, they have been pretty good. Hang in there. The cradle is really nice once you get it going.

__________________
Want to know about GPS? See GPS 101. Want to know more? See GPS 201.

We must pay more careful attention, therefore, to what we have heard, so that we do not drift away. Hebrews 2:1 (NIV)

Seidioteam

Originally Posted by molgo

so Mr. Chang, what about my situation? Do I get a refund or not since I have already sent it back almost 4 weeks ago. Please don't tell me the device was lost or never arrived or I must not have shipped it properly. I have never had a problem with usps mail and I am extremely doubtful the package was lost. I am doing this in a public forum since my private messages/emails to seidio never ever get answered. My RMA was R 11773 -01

HI

I will check into it tomorrow to resolve this issue.

David chang
Seidio

Seidioteam

Originally Posted by subby

And to add my 2p.... I received my G2500 last week, but it will not charge my Axim - nor my wifes so I am fairly positive that we can lay the fault being with the charging unit. I have emailed the returns department and was told to make sure the axim is firmly placed in the charger - as if I wouldn't have tried this. I am still awaiting a response from my email last Thursday - not as long as the guy above, but it is still poor service. No RMA or incident number has been given. I also do not see why I should pay for shipping the item back to Seidio when it was faulty upon receipt - if their quality check was good enough, the item would never have been shipped to me as faulty. If I do not get a satisfactory response I will instruct my credit card company of the situation and get the money refunded back to me, and Seidio can arrange collection of the faulty unit.

Hi,

Sorry for the problem. Can you email me your order # ?

David Chang
Seidio
dsc@seidio.com

Bulldog

I think they left to never return, I sent my retractable back and never received a refund and no return of my email asking what happened!!!!!!!!!!!!!!!!!!!!!

Guess that's the last time I'll do business with them

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Seidioteam

Originally Posted by Bulldog

I think they left to never return, I sent my retractable back and never received a refund and no return of my email asking what happened!!!!!!!!!!!!!!!!!!!!! Guess that's the last time I'll do business with them

Hi,

Can you tell me your order Number so I can take care of this immediately. We must have missed it.

David Chang
Seidio

sorahl