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You said the cab file resides in your Program Files folder. Have you executed it on the PPC to install the drivers and utility? If you have installed the drivers, the cab should be deleted and not still remain on the device, so that leads me to think you haven't actually installed the driver from the cab file yet. Go to your Program Files folder using File Explorer, and tap on the cab.
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Devices: Motorola Q, Samsung i600, Voq Professional Phone
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