Shr00m

How do you guys feel about this email that I sent thesupplynet.com about a faulty Nextel i860 to Axim x50v cable?

I know that the cable is out of warrenty but this is bullsh*t.

Just my opinion.


---------------------------------------------------

I'm sorry you feel that way..
Thank you
Have a nice day.

At 12:42 PM 7/12/05, you wrote:
>Next time I spend $50 on a cable that is already WAY overpriced I will
>take my business to gomadic.com were I should have gone in the first
>place. At least they have a lifetime warranty.
>
>http://www.gomadic.com/lifwarex.html
>http://www.gomadic.com/neidi2todeax2.html
>
> I figured if I was spending a little more on a cable it would be more
>reliable.
>
>
>
> >>> "kdillon@thesupplynet.com" <kdillon@thesupplynet.com> 7/12/2005
>12:14 PM >>>
>By May you were already well out
>of warranty...the cable shipped mid February.
>In May your were advised to return it for testing...
>No I'm sorry the repair fee can not be waived...
>Kathy
>
>
>At 12:19 PM 7/12/05, you wrote:
> >Well since I let you guys know about the problem in May would there
>be
> >any chance you could waive the 'out of warranty' fee?
> >
> > >>> "kdillon@thesupplynet.com" <kdillon@thesupplynet.com> 7/12/2005
> >12:02 PM >>>
> >That can only be determined once the
> >cable is inspected by our technician..
> >Kathy
> >
> >
> >At 12:15 PM 7/12/05, you wrote:
> > >How much is the charge to fix it?
> > >
> > > >>> "kdillon@thesupplynet.com" <kdillon@thesupplynet.com>
>7/12/2005
> > >11:59 AM >>>
> > >There is a 30 day return policy
> > >and we offer technical support...
> > >Kathy
> > >
> > >
> > >At 12:12 PM 7/12/05, you wrote:
> > > >How long was the warranty for? The cable has never worked right,
> >it
> > > >took me a month to figure out what the problem was with it.
> > > >
> > > >Jason
> > > >
> > > >
> > > > >>> "kdillon@thesupplynet.com" <kdillon@thesupplynet.com>
> >7/12/2005
> > > >11:54 AM >>>
> > > >Hello Jason,
> > > >There is a note on your order
> > > >stating the technician sent a email
> > > >advising you could send in the cable
> > > >for testing but you are out of warranty.
> > > >To do so, if it is something which can be
> > > >repaired in house there would be a fee...
> > > >The return authorization # RA400823
> > > >Thank you,
> > > >Kathy
> > > >At 08:58 AM 7/12/05, you wrote:
> > > >
I sent an e-mail to you in May about trouble
> >that
> > >I
> > > >am
> > > > > having with my i860 to Axim x50v data cable. When I move the
> > >cable
> > > >while
> > > > > its plugged into both devices I get disconnection. This cable
> > >hasn't
> > > >
> > > > > worked right since I originally bough it. I am finally
>getting
> > > >around to
> > > > > e-mailing you back to find out were I send this product back
>to
> > >and
> > > >if I
> > > > > need a RMA number. Thanks.

Darth Gates

I'm not sure I blame a vendor for holding you to a warranty limit. That said, it is generally good business to work with the customer in this sort of situation. Either way, I'm sorry you are getting screwed around here.

I ordered a phone cable from thesupplynet before, and it fell apart in less than a year. Their products are low quality, and I've stopped ordering from them altogether.

__________________
Current PDA: Dell Axim X50v
Past PDAs: Palm IIIxe, Casio E125, Audiovox Maestro, Kyocera 7135

Shr00m

I know, they state 1 month warrenty, but if they want to keep customers they need to make better quality products and not charge for repairing their faulty products.

I mean, if I told them it hasn't worked correctly from the start they at least they could say ' well we are sorry to hear that send it to us and we can repair it free of charge' or something like that.

I not blaming anyone, thats why I asked for your opinion in the thread