Help The Screen Cracked

[christinna]

pLEASE WRITE TO ME. I am freaking out...no PDA..second one the screen broke on my X50V only 6 months old. Dell cant tell me where to fix it and one person wants to charge me $230!!!.

Dell's service stinks.

Thanks so much. You guys are great

kikiwriter@adelphia.net

[Howard2k]

A broken screen is not covered by warranty unless you bought the accidental damage plan.

http://www.pocketpctechs.com are your best bet.

pLEASE WRITE TO ME. I am freaking out...no PDA..second one the screen broke on my X50V only 6 months old. Dell cant tell me where to fix it and one person wants to charge me $230!!!.

Dell's service stinks.

Thanks so much. You guys are great

kikiwriter@adelphia.net

Don't blame Dell. I used to have an Ipaq with the exact same problem. HP's response was the same as Dell's. What'd I do? I upgraded to a X50v.

While I can understand and appreciate your frustration since I've been-there, done-that, It's not Dell's fault that the screen broke, and they're not responsible for replacing/repairing it unless you bought accidental damage protection.:bang:

[kryten007]

Just how broken is it? if it's just the digitizer (glass top), a new one can be had for $65. the whole screen is $199--either way you would still be saving quite a bit. Granted you would have to do it yourself, but it is quite an easy procedure. all the info can be found here: http://www.gethightech.com/Merchant2...gory_Code=DELL

if you go that route, let me know. I would be glad to walk you through the job

[christinna]

A broken screen is not covered by warranty unless you bought the accidental damage plan.

http://www.pocketpctechs.com are your best bet.

Thank you ...I thought i purchased that since the last one did the same, but i dont have any paper work and who knows if they misunderstood me when i did buy the extended warantee.

I will check there. And thanks.

R

[Howard2k]

They should be able to get you a copy of your invoice if you didn't retain the one that came with the Axim.

[christinna]

Thanks Howard...They were so nice there and $100 less.

R

[aedmunds7]

Thank you ...I thought i purchased that since the last one did the same, but i dont have any paper work and who knows if they misunderstood me when i did buy the extended warantee.

I will check there. And thanks.

R

Go to PDASmart.com; phone: 512-258-4500; excellent service (within a week from time you send it and receive pda back). On their website are their reasonable prices. I can vouch for their service quality as well. Have been dealing with them over 3 years for various pdas (HP, Compaq, Dell Axim x50v -- even Palms :approve: . I believe you will be very pleased.
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[adriana]

how did it crack? =\

[christinna]

thanks..i will try them as well. i used another company last time that was suggested by Dell and they dont take phone calls.

Thanks again