No,Menneisyys is just busy. He told me that he has some other tasks with "higher priority". Well, let's just be patient. :)
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Got my first PPC when I was 12:approve:
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Acer n10 > x50v > x51v :approve:
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3 year warranty
Dopod Bluetooth Keyboard- NOW WORKS WITH WM5 THANKS TO WIDCOMM PROJECT!! To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Big thanks to Solsie, Shsmith, Beemer, Menneisyys, and many others who provided various tweaks/fixes :approve:
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Below is a letter send to Dell Support. It was largely
ignored as it has been two says without a response.
Tuesday February, 21, 1005
After having done some research on issues related to
a specific issue that plagues users of the Dell AXIM
x51v, Dell's Flagship PDA, speaking with Dell Customer
Service Management, and one of Dell Technicians I am
once again seeking Dell assistance. The issue at hand
is very similar to the class-action suit filed against
Verizon in which Bluetooth capabilities of a mobile
phone were initially advertized, but then a crippled
version of the product shipped to customers who bought
based upon published specifications of the phone.
Dell has advertized Bluetooth 1.2 Support in all sales
documentation for the x51v, but this tells half the story
as they have shipped it without the Bluetooth Profiles
for the microphone and headset rendering most Windows
Mobile VOIP and voice recognition applications unusable.
The only place that an individual can find the list of
supported profiles are in a document submitted to the
FCC, where are Dell never published documentation to its
customers stating these limitations.
I attempted to work with Dell Support by pointing their
technician back to integrating Widcomm drivers for Windows
Mobile 5.0 into the PDA similar to the Acer N311 series
PDA, as internally, both run the same Bluetooth Hardware
and Windows Mobile 5.0. Dell committed to support newer
A2DP profiles in sales publications that may or may not
include full bluetooth support of the hardware. In reality,
the technician that I spoke to admitted in reading his
email an internal announcement that Dell was not actively
working on the problem but in fact hoping Microsoft would
address it in the Bluetooth Stack drivers in a subsequent
maintenance release of the Windows Mobile Operating System.
Dell seems to be taking a lackadaisical view of support
by offering me my money back instead of addressing the
issue satisfactorily as many AXIM x51v owners posting
on forums like AXIM Site are demanding this feature,
something that is reasonable request when investing $400
in a PDA. Dell has even gone a step further is attempting
to make the Dell AXIM x51v the last of their manufacted
PDA's leaving all who were promised this support in the
form of sales publications and announcements without any
but class-action and journalistic recourse.
Personally, returning the unit is not a substantial option
as I sold my older Toshiba E805 to step up to this unit
based upon Dell's Specifications for the unit which are
at best deliberately misleading.
For those who don't know, Menneisyys also writes and blog posts to Smartphone and Pocket PC Magazine and Pocket PC Thoughts as well. I'm sure he has his hands full. He'll get to it. :)
For those who don't know, Menneisyys also writes and blog posts to Smartphone and Pocket PC Magazine and Pocket PC Thoughts as well. I'm sure he has his hands full. He'll get to it. :)
I know the man is busy ... I'd figured since it's been a month since 1st post so I would ask to see if there's light at the end of the tunnel ... been very quiet :)
Dell closed the issue with the Service Tag without the
issue being resolved. I think what we need is the
email or contact information of an executive to make
sure the issue is understood and resolved. Dell Technical
Support is kind of a joke as the Technical Support
Representatives have no formal hardware traning
certifications (eg A+ or otherwise). This is like asking
a baker to perform brain surgery.
I think what we need is the
email or contact information of an executive to make
sure the issue is understood and resolved.
Yes, at this point tech support won't really do us any good.
If anyone has an "in" at Dell, it would be interesting to know if there's a product manager or something similar for the Axim line.
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Well, let's just be patient. :)
