Why asking Dell to make a WM5 update won't work...
I don't know why everyone seems to be pointing fingers at Dell for this, but let me clear this all up. Dell cannot make a ROM update for the Axims. They do not have the ability to. All Axims are HTC devices (HTC is a Taiwanese ODM, who makes iPaqs, XDAs, Axims, etc, pretty much any Windows Mobile device actually). Only HTC has the access to the code, and the staff to make changes. All Dell can do is use the ROM provided by HTC. Dell has absolutely no documentation on the hardware, so don't even bother calling them about updates. Dell simply opted to market the X50/X50v. If you have a problem with WM5, take it up with HTC and see how that goes. For now, quit asking Dell about it.
Certainly they do purchase the Axim from HTC and it's quite believable that they have no direct input into the ROM and other software (though I don't know for a fact that this is true) but regardless, Dell are the ones that are selling and marketing the Axim. With this sort of OEM agreement, Dell are responsible to the consumer to provide the updates etc. This contract most likely specifically excludes HTC from any obligation to offer any support whatsoever.
Dell are the ones that we should be directing our comments to.
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The argument would make sense... only if you ignore the fact that Dell has released (multiple) Rom updates for the X5, X3, X30, X50 (wm2003SE) and X51 series of axims
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Certainly they do purchase the Axim from HTC and it's quite believable that they have no direct input into the ROM and other software (though I don't know for a fact that this is true) but regardless, Dell are the ones that are selling and marketing the Axim. With this sort of OEM agreement, Dell are responsible to the consumer to provide the updates etc. This contract most likely specifically excludes HTC from any obligation to offer any support whatsoever.
Dell are the ones that we should be directing our comments to.
In other words, If Dell want's to sell it, Dell has to fix it:approve:
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techfury90's point is that the ROM updates are probably coming HTC. Arguably - HTC update the ROM, add the Dell logos etc. and then ship them to Dell for distribution.
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In other words, If Dell want's to sell it, Dell has to fix it:approve:
Right - it's a contractual obligation, if it's anything like the standard OEM contracts that we see in the industry. And I'm sure Dell know more than a little about OEM contracts :)
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This is another misleading thread that serves only to confuse people. It doesn't matter who Dell contracted to build the device, or who is actually writing the code that runs on it. It is a DELL product, and they are responsible for its functionality.
__________________ Dell Support Rep on 1/12/06: Only a small number of users are having issues (WM5 on x50v)... Dell will be releasing (update for x50v) but it will not be soon.
The point trying to be made here, is that Dell is at the mercy of HTC as to updates and ROM releases. If HTC is holding out on releasing a new update, Dell (and us) have to sit and wait. We can complain to Dell all we want, and they in turn can put pressure on HTC, however it's an indirect complaint every time we contact Dell.
The point trying to be made here, is that Dell is at the mercy of HTC as to updates and ROM releases. If HTC is holding out on releasing a new update, Dell (and us) have to sit and wait. We can complain to Dell all we want, and they in turn can put pressure on HTC, however it's an indirect complaint every time we contact Dell.
If what you say is true, wouldn't you if you were Dell, and wanted customer loyalty, wouldn't you at least communicte that fact to them with an Offical post??????
The fact is it MUST be Dell's fault, othwer wise why not pass the blame, and deflect uer's wrath????
The point trying to be made here, is that Dell is at the mercy of HTC as to updates and ROM releases. If HTC is holding out on releasing a new update, Dell (and us) have to sit and wait. We can complain to Dell all we want, and they in turn can put pressure on HTC, however it's an indirect complaint every time we contact Dell.
Bingo. Khris summed up the point I was intending to convey very well.
If what you say is true, wouldn't you if you were Dell, and wanted customer loyalty, wouldn't you at least communicte that fact to them with an Offical post??????
The fact is it MUST be Dell's fault, othwer wise why not pass the blame, and deflect uer's wrath????
Perhaps they can not publically associate themselves with HTC due to contractual obligations. If Dell did such a thing, I'm sure everyone would then just contact HTC to complain to them and bypass Dell completely. Since HTC doesn't want to deal with end users, they create an agreement with other companies to sell/support their products.
In my opinion Dell does have quite a lot of influence on how HTC builds the Axims. The Dell Axim line is totally different from any other HTC devices regarding ROM updates, etc....
Anybody ever wonder how would Dell release the update to the people who bought the Upgrade or Received the free upgrade compared to the people who didn't want it but would get it just because?
The point trying to be made here, is that Dell is at the mercy of HTC as to updates and ROM releases. If HTC is holding out on releasing a new update, Dell (and us) have to sit and wait. We can complain to Dell all we want, and they in turn can put pressure on HTC, however it's an indirect complaint every time we contact Dell.
Look, Dell was very happy to take my money for the WM5 upgrade. Now, how can Dell ethically take my money, then have someone turn around and say it isn't Dell's fault the upgrade doesn't work, and Dell isn't responsible. If this upgrade is written by someone else, does that absolve Dell from any responsibility? Of course not.
Maybe Dell cannot rewrite the upgrade, or offer a fix until one is given to them, but one thing they CAN DO - is offer a refund if the product does not work properly. Whoever wrote it, it clearly does not work as it should for many x50v owners - and Dell should acknowlege that fact and refund money to anyone who wants to return it. That does not require and act of HTC to accomplish. It is simply good customer relations. In some small way, I think Dell is hurting their reputation with some power computer users.
To keep the money and blame someone else for the defect - sorry, but that is something close to fraud.
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