X51V Messaging / Gmail POP3 sadness?

[tr0910]

For the sake of other users, I want to document using the X51V to access several Gmail accounts via WM5 Messaging and POP3. One Gmail account that had hundreds of emails, processed them all, but then brought nothing into the pda inbox. Hmmm interesting...

OK, set up a new Gmail account and try that.... Wonderful something is coming through.... Lets send some more.... Hmmm didn't I have 4 email in my PDA inbox and just received 2 more ? ? ? ? ? ? Why do I only have 5 messages in my inbox now?

Lets do another send/receive. Oops, now my inbox is down to 3 emails. Lets send the PDA some more emails... Now I should have 5 more emails. Yes, they all came in, but now I only have 6 emails total.

Now you don't have to have a doctorate in math to realize something is going wrong. Lets try changing the settings on the PDA to makc sure it brings all emails in, not just the last 3 days, and not just the headers.... Still no joy...

Conclusion, some interaction between Gmail POP3 and WM5 messaging results in emails being deleted from the PDA inbox while they still show on the Gmail account. ( I didn't lose any emails in Gmail ) This was not a problem with other POP3 services that I regularly use, so this may not affect you if you don't use Gmail.

By the way, accessing Gmail via Google Mobile on the X51V works fine. This only applies to Gmail POP3 access and the WM5 Messaging client.

OK, here is what my Gmail POP3 settings were:

1. Status: POP is enabled for all mail that has arrived since 12:31 pm

I reset Gmail back to "All mail, even mail already downloaded" so Gmail shows the following POP3 status:

1. Status: POP is enabled for all mail that has arrived since Jan 28

Next Send/Receive on X51V my mail all comes back in.

A second Send/Receive now wipes out the email on my PDA and Gmail now shows the following again:

1. Status: POP is enabled for all mail that has arrived since 12:38 pm

Bottom Line: Google is too smart for its britches. It thinks that since I have already downloaded the mail, that it can withold it a second time. Since WM5 is syncing and not downloading, the emails are killed on the PDA. Do I understand WM5 correctly???

I can also force the same behavior on my other email provider (not gmail) just by deleting an email via their webmail, a subsequent Send/Receive kills it on the PDA.

Other disclosures X51V, A06 ROM, WM5.1.70 (build 14410.1.1.3), ISP connection courtesy of Verizon DSL and wi-fi, XP SP2 on the desktop, no email sync with desktop.

hoping you have better luck...
Tim

[Forge42]

Dunno Tim... I had similar behaviour w/ my gMail account until I changed the gmail settings to read "All mail, even mail already downloaded." It behaves itself now...

I'm also running an x51v w/ A06.

[tr0910]

How many emails in you Gmail inbox for the X51V to sync with?

How often do you download your emails to the X51V?

Is this a high traffic mailbox (more than 10 new emails per day)?

How long have you had this Gmail account?

thanks
Tim

[Forge42]

I think the initial download was ~40 emails. I would not consider it a high traffic account... probably 1-4 new emails per day. I've had the account for around a year I suppose.

[tr0910]

Well I'll be investigating more. Good to know that somebody is not having the problem.

Tim

[miles800]

I am also having this problem, if I set to "All mail, even mail already downloaded." Then it just doesn't download any messages...sigh. If anyone figures this out please post the solution, thanks. -Kyle

[Forge42]

Well, mine started malfunctioning too.

The solution I'm using now is that I just set up outlook to download the messages from gMail and then sync that folder w/ activesync. I'm much happier now that my email is more predictable and stays put!!

[Kazkin]

http://www.aximsite.com/boards/showp...19&postcount=5

the article is old ...but the settings still hold !! :)

and go back over this page incase you missed something:

http://mail.google.com/support/bin/a...n&answer=12103

mine works accordingly ... no problems :)

[miles800]

The configurations on the gmail side do not fix the disappearing email problem for me. I know there are workarounds, I could forward the mail to another account etc., but be nice if worked like it should. But thanks for the attempted answer. Also to clarify, there is no actual error. The mail just disappears after a second send/recieve. As claimed by the first post.

Should also add that I am also using X51v A06. Anyone not having this problem with that model and revision?

[Kazkin]

The configurations on the gmail side do not fix the disappearing email problem for me. I know there are workarounds, I could forward the mail to another account etc., but be nice if worked like it should. But thanks for the attempted answer. Also to clarify, there is no actual error. The mail just disappears after a second send/recieve. As claimed by the first post.

Should also add that I am also using X51v A06. Anyone not having this problem with that model and revision?

I found the solution !!!

select your account ... (there will be 4 screens total).
when you get to the screen #4 (server information) ...click "options"...within this option, there will be 3 screens to follow.

at the last screen(#3/3 )..instead of selecting "get full copy of messages" ...make sure you select "get message headers only" ...now ..the part below that related to message body ...put a checkmark there & enter in a large amount if you wish ..etc ..for me I put 25k & that's plenty !

and now ...when you subsequently send/receive ...old mails will remain ...

if you find that the body doesn't hold enough info for your particular need ...go back & adjust the number of KB allowed for message body.

if this works for you ...bump the thread ;)

[Forge42]

I found the solution !!!

select your account ... (there will be 4 screens total).
when you get to the screen #4 (server information) ...click "options"...within this option, there will be 3 screens to follow.

at the last screen(#3/3 )..instead of selecting "get full copy of messages" ...make sure you select "get message headers only" ...now ..the part below that related to message body ...put a checkmark there & enter in a large amount if you wish ..etc ..for me I put 25k & that's plenty !

and now ...when you subsequently send/receive ...old mails will remain ...

if you find that the body doesn't hold enough info for your particular need ...go back & adjust the number of KB allowed for message body.

if this works for you ...bump the thread ;)

Dare I say it? That seems to be working!!

EDIT: Knew I spoke too soon... it's deleting old messages again. Oh well.. back to Outlook.

[Kazkin]

Mine still keeping old mails :p

not sure why it works and then not worked for you though .. ... try changing the allowed size ???

[Forge42]

Mine still keeping old mails :p

not sure why it works and then not worked for you though .. ... try changing the allowed size ???

On the gMail side, do you have it set to "enable POP for all email"

or

"only new email"

?

[Kazkin]

On the gMail side, do you have it set to "enable POP for all email"

or

"only new email"

?

The trick is to enable POP only for new mail rather than for all mail.

as per this info page ...
http://www.pocketpchow2.com/archive/..._14_index.html

I followed it a while back ...never had a problem send/received ...except for the disappearing mails ...and then I did the above setting "HEADERS ONLY + size of message" and things are A OK now :)

[Forge42]

I might have found my problem... the fact that Outlook was downloading POP mail was clearing it from the server before my PPC could get to it. I disabled the outlook gMail account and (once again, dare I say it?) things seem to be behaving a little better.

Lets see if it lasts an hour :)