Problems with WM5? Angry? Read This.

[netsyd]

Sorry new thread, but I wanted this to not get lost in the middle of someone elses thread. Read on for the "possible" best solution to get heard by the big boys.

Ok, seriously people... the complaining, the lawsuit threats, I'm sending this back and so should you, the I'm calling Dell RIGHT NOW!!! thing is not working for you. You all have a legitimate beef with them, as do I. I own an x50v (and the upgrade) which is sitting on WM2003se. I also own an x51v, which imho is the better of the 2 devices but still requires hacks, so you see I'm in the same boat as everyone else. Do I want to see an update for the x50v? You betcha. They sold software that is hardly functional right out of the box. They are working on the 51v but not the way it should be (BT stack).

BUT!!! Calling Dell every 5 minutes is not going to do anything since our buddy "Andy" in India is not capable of raising the issue any further than "Manager Johnathon" who is also in India. They work in a call center. They are paid minimal wages, and at the end of the day, they could give a poop about you, because they are 1/2 a world away and if Dell cancels their contract, Accenture, HP, etc will pick them next week. Welcome to outsourcing, would you like a squishie? Pay me $5/hr and I wouldn't give two poops about you either.


So you want a solution? It's right here - or more specifically - here
The Better Business Bureau. File a complaint.

Things tend to get handled a little differently when a legitimate agency starts to wonder why you have 10,000 complaints about the same issue. The CEO/VP/CFO/ETC know when the BBB gets involved because as the numbers of complaints grow the number of investors starts to go down, and that my friends will affect the stockholders... When stockholders start losing money, they start asking the big boys why, and sh!t gets done.

So, you want something done? File a legitimate, mature, non-emotional complaint with the BBB. Forget calling "Andy"... he doesn't understand what you are saying anyway.

[gamefreakgcb]

Well I have an x51v and I don't think the problems are serious enough to warrant a complain at BBB. Just my .02.

[netsyd]

Agreed, and you won't see me calling them either, because for me its not a big deal either.

But I think this (for those that seem to have bone to pick with Dell) will get better responses than calling overseas tecnical support. Don't you think?

[coolbre304]

I would agree with you.

I don't feel calling Dell and taking up more time will get an update any faster. I recall reading a post earlier that mentioned the domino effect. You call, waste time + money = Dell loses money = No update for consumers. Also mentioned TS was Teir one support. In other words I read the manual back to you. They have no idea whats going on.

Come next update though, my opnion might change.

[Patrick Y.]

After struggling with Dell for so long, I'm so tired to even complain. Now, I just want to rest and wait for Dell's upgrade. Programming is not easy I think people at HTC are really working their heads off regarding the issues. As long as Dell can release the fix before HP release the upgrade for 4700, I will be quite satistfiied.

[FamilyGuy]

BBB is worthless.
Companies get to choose whether or not to join. If they dont enroll BBB can do nothing.
BBB has no authority, you wil not get a resolution unless the participating company chooses to comply. I have tried reporting local business' to the BBB with no positive results. Never a fix with BBB's assistance, always my own determination to get something resolved.
I have since quit wasting my time with them.

Voice your opinion with your wallet. Dont buy products or services from companies that you feel have wronged you.

Personally I researched my purchase beforehand and was fully aware of what issues to expect and knew that I could come to this board for help before calling Dell.
I'm happy with my Axe.
I'm still awaiting any improvements though.

...Peter

[beckp]

Well I have an x51v and I don't think the problems are serious enough to warrant a complain at BBB. Just my .02.

My thoughts too ... focus on issues WAY more important in life than your PPC.