wm5 CAN damage the axim x50v memory!!

[DrBios_2005]

i recently talk with dell suport , and they said tha WM5 issue will damage the memory of the unit
so what ever you do to keep it working , just dont do it! roll back to wm2003

[psionandy]

i recently talk with dell suport , and they said tha WM5 issue will damage the memory of the unit
so what ever you do to keep it working , just dont do it! roll back to wm2003

I've been told by tech support that
1) I can buy wm5 in any good shop
2) that I would get an update lastmonth/next week/soon
3) that they would write down my issues and pass them on
4) that they would throw that paper away
5) Anything else to make me go away and stop bothering them.

So unless you have something in writing... quoting sources etc.. i wouldn't believe everything that you get told on the phone

[DrBios_2005]

This is an automated email sent from the Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 2373430.
Time Details
03/03/2006 03:44:43AM Session Started with Agent (Ravi_0117527)
03/03/2006 03:44:43AM jed ANDERSON: "axim x50v wm5 problems ...cpu stuck up 624 mhz get hot and battery is drained"
03/03/2006 03:45:12AM Agent (Ravi_0117527): "Thank you for contacting Dell Hardware Warranty Support Chat. My name is Ravi.Please allow me a moment to review your question. In the mean time please provide me the system initial shipping address and telephone number"
03/03/2006 03:46:07AM jed ANDERSON: "hi"
03/03/2006 03:46:21AM jed ANDERSON: "hi ..."
03/03/2006 03:48:02AM Agent (Ravi_0117527): "Jed please provide me the system initial shipping address and telephone number for verification"
03/03/2006 03:48:20AM jed ANDERSON: "the initial shipping address:tagle 882 coviefi antofagasta - chile , and my telephon number :56-55-246890"
03/03/2006 03:49:27AM jed ANDERSON: "actually i bought my axim on ebay ... but , it comes with 2 years warranty if i remember well"
03/03/2006 03:49:41AM Agent (Ravi_0117527): "Thank you for the information"
03/03/2006 03:50:16AM jed ANDERSON: "it was transfered at that time to me"
03/03/2006 03:51:01AM Agent (Ravi_0117527): "Jed there is some compatibility issue between Axim X50 and Windows Mobile 5.0 and to resolve this issue Microsoft is developing a patch."
03/03/2006 03:51:11AM Agent (Ravi_0117527): "Hence in this case I would suggest you to please reinstall previous operating system"
03/03/2006 03:52:06AM jed ANDERSON: "i am very consern about that ... i mean .. exist any risk of damage the memory of my axim ?"
03/03/2006 03:52:26AM Agent (Ravi_0117527): "Please refer this link to reinstall the previous operating system"
03/03/2006 03:52:43AM Agent (Ravi_0117527): "http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R115118&SystemID=PDA_AXIM_X50&os=PPM&osl=en&deviceid=11730&devlib=0&typecnt=1&vercnt=2&formatcnt=1&fileid=151787"
03/03/2006 03:53:22AM jed ANDERSON: "in some forums discover than the problems is some thing about defragmentation of the rom"
03/03/2006 03:54:22AM Agent (Ravi_0117527): "Jed this is due ot compatibility between the ROM of the Axim and the WM 5.0 operating system"
03/03/2006 03:54:52AM Agent (Ravi_0117527): "Microsoft is developing a Patch to resolve this issue and it will be released very shortly"
03/03/2006 03:56:01AM jed ANDERSON: "ok ... so microsoft is going to release a path for this issue? ... the big questions oos When?"
03/03/2006 03:56:34AM Agent (Ravi_0117527): "Jed it will be released very shortly"
03/03/2006 03:56:51AM jed ANDERSON: "ii mean patch ...sorrry about my english"
03/03/2006 03:58:07AM Agent (Ravi_0117527): "Till the patch is released I would request to reinstall the previous operating system by downloading the above link"
03/03/2006 03:58:08AM jed ANDERSON: "ok ..thank U very much ..."
03/03/2006 03:58:28AM Agent (Ravi_0117527): "Is there anything else I can assist you with ?"
03/03/2006 04:00:27AM Agent (Ravi_0117527): "Is there anything else I can assist you with ?"
03/03/2006 04:01:08AM jed ANDERSON: "not really ... that is my principal problem ... but my concern and questions is : that issue could damage my axim if i keep using wm5?"
03/03/2006 04:01:45AM Agent (Ravi_0117527): "Yes it can damage the Axim"
03/03/2006 04:03:06AM jed ANDERSON: "ok ... i roll back to wm2003 then ... thank's ... the only thing than i have to do by now is wait for that precius patch"
03/03/2006 04:03:40AM Agent (Ravi_0117527): "Yes"
03/03/2006 04:03:52AM Agent (Ravi_0117527): "Thank you for visiting Dell Hardware Warranty Support for Desktops, Electronics & Accessories and Printers and allowing me the opportunity to assist you Also, feel free to visit us again at http://support.dell.com/support/topics/global.aspx/support/en/ch"
03/03/2006 04:03:55AM Session Ended

[Li0rE]

LOL that is hillarious

[Khris]

As previously stated.......unless you have something officially documented (not some Dell tech support yutz in a chat session), then it's not worth believing.

[Atomic Stock]

OMG, what is this world going to...

You purchase the seemingly top of the line PDA, and boom, support and any acknolegement of its customerbase has vanashed.

I have gold tech support and get the same runaround. GOLD!

[OUBeaver]

Software can't physically damage memory anyway. That's the dumbest thing I've ever heard.

[StopTheBus]

I did mentioned before that my Axim was not the same after I rolled back to 2003, and I was on 2005 for less than a week.
Call me paranoia, but I do own an Axim, and it does not feel the same after the "upgrade" and rolled back. (wi-fi takes longer to connect, memory intensive program will freeze the device, can't run multiple programs w/o problem(s).....)
Dell did pulled the upgrade off the website for a while.
Maybe there's something there.

[StopTheBus]

Software can't physically damage memory anyway. That's the dumbest thing I've ever heard.

Software runs a lot more "things" than we realize or want it to be.
Software on a disk doesn't mean anything, but the purpose of the software is to operate the hardware, which can do a lot of damage.
The world's nuclear arsenals are probably run, control, and maintain by software of some sort.

Well, as buggy as it is, I wouldn't be too surprised if it did mess something up.

[areve]

Software can't physically damage memory anyway. That's the dumbest thing I've ever heard.

Flash ram only has a limited number of writes in it's lifetime, I believe, so it could be true... I rolled back because I only have a limited lifetime too and WM5 was so slooooow. Even with 2 months of getting to know it's quirks and trying all the patches on this forum!

[bluevolume]

Software can't physically damage memory anyway. That's the dumbest thing I've ever heard.

Be careful throwing that phrase around, because you are wrong. All types of persistant memory have a certain life expectancy, determined by the number of writes made to the chips. If a process is errantly hitting the same area of memory repeatedly, it could easily shorten its lifespan, and if left running long enough could actually push it to failure.

Software can't physically damage memory anyway. That's the dumbest thing I've ever heard.

actually what you said above is the dumbest thing I have ever heard.

Software runs everything, memory, your cpu, everything... if the software in your bios tells the motherboard to supply 4 volts to your ram, it is physically damaging that ram. I could give many more examples, but this is not meant to be a flame. Just pointing out that your statement is a little off.

Ok so if your bios tells windows to push 12 volts to memory because bios is buggy what then?

[Sam Ontario]

AC adator has a nominal value of 5V and the battery has a nominal value of 3.6V!
How come you have 12V from Axims?