Activesync - WM5 and only syncing one time

blaney0426 · 03-12-06, 07:05 PM

This is causing me to throw the X51v into the wall. (Not really) When I first turn the XPS 400 that we JUST BOUGHT from Dell, the X51v syncs through activesync just fine. If I take it out of the cradle and place it back in, activesyn doesn't see the X51 and won't sync. The weird thing is that when I connect the device, I can double click on the Local Area Connection icon that pops up in the lower right side of the screen and CLEARLY SEE that the X51v IS connected.

Under the general tab of the "Local Area Connection 11 Status" pop up, the section called Connection reflects the status of Connected; Duration time is lapsing; and the speed is 10.0 Mbps.

Yet activesync is not syncing. Oh to be a computer person who understood this stuff. Or at least be able to reflect what I am seeing on my computer onto this note, like others can.

So far I've:
1. Removed the X51v and soft reset the unit -> put it back into the cradle -> NOTHING
2. Left the X51v IN the cradle and turned the power of the X51v off, then turned it back on again. The "connection" chimes, like the computer knows the X51v is there, but Activesync does not start.
3. Turned the whole computer off, then back on again. THAT WORKS but you have to be kidding!

I'm not doing that every time I pull the X51v out of the cradle for any reason at all.
4. Uninstalled and re-installed Activesync about four times (But insamity is clearly looking at me because I don't know what to do differently when I re-install it. The result is that Activesync "sees" the X51v, just like it should. UNTIL I PULL THE X51v our of the cradle. Then, when I replace the X51v into the cradle Activesync doesn't re-connect to the unit.)

Anyone have any ideas? This is getting REALLY OLD and I didn't / don't have these problems with my X3 (Which syncs to a diferent computer, THANK GOD!)

Arpan · 03-13-06, 09:53 AM

Hi blaney0426: On your desktop, you'd see a greyed icon of the Activesync; double-click this and click on the options button (far right)> within this, choose the "Schedule" tab and make sure the first options: Desktop synchronising is chosen as 'Continuously'. If not, do so from the drop down list. > Click OK and now try synchronising with the PDA in the cradle... then popping it out and back in.

I am sure you know the above, but many a times in haste we forget trivial details.
Hope I've been of help. All the best!

Weir · 03-13-06, 11:55 AM

I have the same issue.

I cannot get the grey schedule button on the Activesync window top or the schedule button on the tools drop down menu to ungrey. How do I ensure that it is properly set?

Right now, I have to do a soft reset to get the axe to sync. If I soft reset and place it in the cradle, it will sync all day long. If I remove it from the cradle, the connection is made so that it powers up but the computer does not see the ax. If I go to the ax active sync page and tell it to sync, it doesn't work. It doesn't see the computer. If I try to tell it to sync or detect the Ax from the desktop computer activesync window, it does not see the ax.

I have read several threads latley pertaining to this latley. Any ideas? I have done the fake server trip too.

Weir

Arpan · 03-13-06, 12:01 PM

Hi Weir: Click on the "Options" button on the Activesync. Here you should see the Schedule tab; and within you will have the drop down list where you choose "continuously".
Hope this helps.

benots4 · 03-13-06, 12:28 PM

You did not say but you should be using Activesync 4.1. Older versions won't work. I read someplace that the network connection for activesync is new in 4.0 and up. That might explain why your works?

First, make sure the firewall(s) on your PC is disabled. Then try it. if not then try,

second, Disable virus protection. then try to sync again.

third, Whilst your looking at your network connection on the desktop, make sure it is enabled. If not enable it and try again.

fourth, you did not say what OS you are using. 98 and 2000 are not real good with USB. I have a laptop with XP Home on it and sometimes it doesn't handle USB correctly. For example I have to plug and unplug the usb to get it to recognize my Kodak camera. I have to do a little dance where I plug and unplug the cammera until it will finally work. The only way to get around that is to have the device pluged in when the sytem is booted. From what you described I think this might be your problem. Can't say I know how to fix it.

blaney0426 · 03-16-06, 08:00 PM

Originally Posted by Arpan

Hi blaney0426: On your desktop, you'd see a greyed icon of the Activesync; double-click this and click on the options button (far right)> within this, choose the "Schedule" tab and make sure the first options: Desktop synchronising is chosen as 'Continuously'. If not, do so from the drop down list. > Click OK and now try synchronising with the PDA in the cradle... then popping it out and back in.

I am sure you know the above, but many a times in haste we forget trivial details.
Hope I've been of help. All the best!

Hi - On my computer's desktop I can double click on the grey Microsoft Activesync icon, but there isn't an "options" button. From left to right there is , ,,. Within the "options" selection is grey and not able to be chosen.

blaney0426 · 03-16-06, 08:01 PM

Originally Posted by Weir

I have the same issue.

I cannot get the grey schedule button on the Activesync window top or the schedule button on the tools drop down menu to ungrey. How do I ensure that it is properly set?

Right now, I have to do a soft reset to get the axe to sync. If I soft reset and place it in the cradle, it will sync all day long. If I remove it from the cradle, the connection is made so that it powers up but the computer does not see the ax. If I go to the ax active sync page and tell it to sync, it doesn't work. It doesn't see the computer. If I try to tell it to sync or detect the Ax from the desktop computer activesync window, it does not see the ax.

I have read several threads latley pertaining to this latley. Any ideas? I have done the fake server trip too.

Weir

Exactly. You see what I see, my freind.

blaney0426 · 03-16-06, 08:23 PM

Originally Posted by Weir

I have the same issue.

I cannot get the grey schedule button on the Activesync window top or the schedule button on the tools drop down menu to ungrey. How do I ensure that it is properly set?

Right now, I have to do a soft reset to get the axe to sync. If I soft reset and place it in the cradle, it will sync all day long. If I remove it from the cradle, the connection is made so that it powers up but the computer does not see the ax. If I go to the ax active sync page and tell it to sync, it doesn't work. It doesn't see the computer. If I try to tell it to sync or detect the Ax from the desktop computer activesync window, it does not see the ax.

I have read several threads latley pertaining to this latley. Any ideas? I have done the fake server trip too.

Weir

I followed the instructions on this site and it seemed to fix it for now. I haven't tried to do too much, but the PDA is now syncing when it didn't sync at all.

http://www.microsoft.com/windowsmobi...c/default.mspx

Good luck and I'll keep you informed.

blaney0426 · 03-16-06, 08:27 PM

Originally Posted by blaney0426

I followed the instructions on this site and it seemed to fix it for now. I haven't tried to do too much, but the PDA is now syncing when it didn't sync at all.

http://www.microsoft.com/windowsmobi...c/default.mspx

Good luck and I'll keep you informed.

Okay, just to be clearer. I have McAfee antivirus, and I had to follow some simple instructions to let Activesync get through its firewall.

Hope that was clearer.

blaney0426 · 03-18-06, 08:31 AM

Originally Posted by blaney0426

Okay, just to be clearer. I have McAfee antivirus, and I had to follow some simple instructions to let Activesync get through its firewall.

Hope that was clearer.

This solution only worked one time.