maybe you can claim for accidental breakage on your household insurance policy if you have one?!
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Dell Axim X51V with Dell Bluetooth keyboard
A01 firmware (too cowardly to update)
Solar Charging system for cycle-touring Oz
*BT GPS with Memory Map Australia maps* wooohooo!
Thinking about Pocketmail for blogging by e-mail as well as GPRS/3G
Like the mail in rebate, Dell hopes you'll either forget to mail it in or you might forget to include something required.
That said, on your first attempt, they'll hope that rather than having to fix your problem for free, you might just give in to the costly solution and thereby grant them additional profit.
The very fact that Dell has outsourced customer service to India, tells you that the current top priority is not just the bottom line, but profit margins.
Persistence, in most of these cases will cost you nothing but time.
I paid to have my unit repaired through pdasmart.com. Total cost $105 + shipping... turns out that the digitizer was the only piece that needed to be replaced. I was a bit nervous attempting the repair myself, so I paid the extra $20 to have them do it for me.
This experience has given me a newfound wariness of Dell as a whole. Even after repeated calls, I wasn't able to convince a single support tech that the damage was not my doing, but all of them were eager to sell me an "out of warranty" replacement for ~$300.
Caveat emptor, I guess. My ax was shipped today, I am looking forward to its return as I have learned to rely on it for so many things in the short time since purchase.
how about this- if the PDA is under warrentyas you bought it direct form dell, and the LCD isn't, call in with a seperate problem and have them send you a new one, like the headphone jack doesnt' work or something. That way, they cna't giv eyou the run around.
Unreal. I can't believe you, genesisfactor! You are actually encouraging someone to lie, cheat and steal to get something from a company?!!! No wonder Dell support was reluctant to believe dreeze: they have apparently been subjected to your way of doing business! Pitiful.
This experience has given me a newfound wariness of Dell as a whole. Even after repeated calls, I wasn't able to convince a single support tech that the damage was not my doing, but all of them were eager to sell me an "out of warranty" replacement for ~$300.
.
... That's why I figured the extra $30 was worth it for the complete care package - they basically have to fix pretty much anything I break :)
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a broken PDA is a broken PDA, years of dealing with tech support and showed me a thing or two:
1) In many cases, they would sugget that you find a way to return it to the soter you bought it from, and usually by lying to the store
2) In mostcases, they will do what they cvame to say its your fault. That's why i stick to certainsmall companies that understnad that the customer is what puts you on top in the first place.
If he got one guy to issue him a replacement, great!
But in all honesty, i understand your resentment to my suggestion, i'm not too fond of it myself, but it helps and it works, althoguh i've never had fib to tech support. But dell didn't change policy becuase poeple were lying. They change policy because it was profitable as screens are the most expensive parrt of a portable anything and if they broke, they were stuck losing $300 on a $250 handheld.
I kind of agree. If the screen crack truly isn't his fault, then Dell should replace it. Simple. It would obviously have to be some manufacturing defect and they should have at least looked at it instead of telling him to go screw himself and buy another $300 replacement. No one should have to lie to them to get them to do the right thing, but if that's what it takes then more power to you. Lying just to screw Dell in to giving out a free PDA is another thing.
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