Just Ordered an X51V...What a nightmare w/ Outscourced Service - Page 2

Top_Gun · 04-23-06, 07:22 AM

You're quite right, but if you write it up with powerpoint, outsourcing works well.

Thus, I see no end to the outsourcing-movement which is popular throughout the whole western world.

T-G

TFJetfire · 04-23-06, 12:23 PM

Originally Posted by myrcgarage

I don't think China can take this role since English is one of the offical languages in Indian(I know about the accent), but English is not an offical language in China. There is no way that Chinese can be in the tech support role. It will be even worse than India.

While English may not be the official language in China it is a second language in China and many Chinese believe to make more money or have more opportunities you must know English. (Also note Hong Kong was part of the British Empire until 1999 and there are a lot more Chinese that speak English in that region. (If you travel to the western side you will find less and less english speaking Chinese) Further more I know of many Chinese born immigrants that have migrated to the US and have either "English" names given at birth or have taken the closest sounding English name to their Chinese name.

Milenkod · 04-23-06, 08:15 PM

Originally Posted by LocutusBorgMan

While I understand your frustrations having gone through something similar back in Feb. when I ordered my Axim, in the end you got a better deal than you started with.

This is true...but I cost my employer 2+ hours of productivity and well over $150 in wages by dicking-off with Dell. Good thing (for my emplotment) my employer hasn't found out...If I was self-employed, it woudn't have been a better deal considering

Milenkod · 04-23-06, 08:17 PM

Originally Posted by myrcgarage

You might want to try http://support.dell.com/chat. It is much easier to deal with support this way. No problem to understand their accent since you don't speak to them, just typing.

Also, you could have tried to ask them to match the new price like Circuit City. I think they would be willing to do that.

Anyway, you've got a nice package. Enjoy your Axim. Remember to use Chat next time. It is much faster and easier.

I tried that too...I think you get outscourced there too. For my situation, I was told that I had to call the C/S center to cancel and re-order the unit.

Milenkod · 04-23-06, 08:19 PM

Originally Posted by rta53

Do you think the money you saved was worth the hassle? I think we sometimes we get too caught up in saving a few dollars. I bought my X51v for $339. Sure I could have spent a lot more time and perhaps saved a little more money. After all, is our goal just to get a great deal or to have a device that we can enjoy using?

If I wasn't in a financial rutt right now, I would NOT consider teh hassle worth it at all...but scince I'm in penny-pinching mode right now, I'm glad that I was able to save the money.

Milenkod · 04-23-06, 08:23 PM

Originally Posted by Patrick Y.

I agree. BTW, DON't ASK FOR RETURN! ASK FOR PRICE ADJUSTMENT INSTEAD!!!! I got my axim a year ago and I got a really good deal on it. However, I thought I saw a even better deal afterwards (but really not). So, I immediately asked for price adjustment via chat and they gave me $15 back without even asking for details. :approve: I also got $85 back with Inspiron 6000.:approve: Anyway, don't call, use chat!

Couldn't do that with this order since I was canceling the basic X51V and re-purchasing a bundle. The particular bundle I finally bought was what I really wanted in the first place but it was over my budget. My initial plan was to by the base configuration and get the extra battery and case on eBay.

rta53 · 04-23-06, 08:25 PM

Originally Posted by Milenkod

This is true...but I cost my employer 2+ hours of productivity and well over $150 in wages by dicking-off with Dell. Good thing (for my emplotment) my employer hasn't found out...If I was self-employed, it woudn't have been a better deal considering

Just the point I was trying to make in my earlier post. What's wrong with paying a little more and avoiding what you went through?

Milenkod · 04-23-06, 08:25 PM

Originally Posted by paulF3

I don't know if this will work with Dell, but I had a friend call a company and when he was asked if he would like to continue in spanish, it went to a bilingual operator that spoke perfect english and perhaps was an american.
Worth a shot.

HA!! I considered this but was never given the option for Spanish and was affraid that it wouldn't work. If there's a spanish option...I'll be all over it next time.

Milenkod · 04-23-06, 08:33 PM

Originally Posted by rta53

Just the point I was trying to make in my earlier post. What's wrong with paying a little more and avoiding what you went through?

Well...if I knew that this deal would be more aggravating than a hemorrhoid...I would have immediately kissed the coupon good-bye and fulfilled the re-order online.

dst · 04-24-06, 01:17 AM

I am sorry that you had a bad experience with Dell. I just bought an Axim for $236 during their recent deal and while I got outsouced I had a pleasent experience with them. The whole conversation lasted five minutes. I guess it was just beginners luck as this was the 1st time I had bought anything from Dell.

mcramer · 04-24-06, 06:08 AM

Just an FYI that support at Dell isn't outsourced but is merely handled by Dell employees based in India and working for Dell India. Outsourcing would mean that the call centre was run by a third party and that isn't the case here. Off-shoring for the want of a better term is what they do.........

Still doesn't help ;)

runnr548 · 04-24-06, 06:16 AM

Just do away with the call centers & drop prices...make the product work correctly "out of the box" and make returns/exchanges as easy as WalMart. It's just that easy. Listening Smell Computers?

Milenkod · 04-24-06, 11:06 AM

Originally Posted by dst

I am sorry that you had a bad experience with Dell. I just bought an Axim for $236 during their recent deal and while I got outsouced I had a pleasent experience with them. The whole conversation lasted five minutes. I guess it was just beginners luck as this was the 1st time I had bought anything from Dell.

If making a simple trasaction, I agree that the experience should be as easy no matter if it's off-shored or not. However, introduce a situation that is out of the norn and the "programmed robots" go bizzerk!

Milenkod · 04-24-06, 11:09 AM

Originally Posted by mcramer

Just an FYI that support at Dell isn't outsourced but is merely handled by Dell employees based in India and working for Dell India. Outsourcing would mean that the call centre was run by a third party and that isn't the case here. Off-shoring for the want of a better term is what they do.........

Still doesn't help ;)

YES!! Off-shoring...not outsourcing. I think that the two ideas are being used interchangeably...but there are significant differences. Outsourcing to an off-shore county/company would be even more disastrous.

Jay01 · 04-24-06, 11:31 AM

For what it's worth, I just went through the exact same thing with Dell (ordered my x51v on Wednesday, logged on Thursday to find that the price had dropped by $60), and had zero problems with the India call center. The guy moved a little slowly, but everything went as planned; I told him that I had placed an order and wanted to get the price adjusted. He put me on hold, came back, told me the easiest thing to do would be to cancel the order and have me resubmit it, put me on hold again, told me the order was cancelled, and I got the confirmation email a couple minutes later. Whole process took about 5 minutes. Either I had really good luck, or other people have had really bad luck!