Just Ordered an X51V...What a nightmare w/ Outscourced Service

[dnaren]

Dell wouldn't be selling you a X51v at $339 if it wasn't for off-shoring. I am not defending Dell's off-shoring but you can't expect great, all-pleasing, 4 hour long feel-good conversations and a great chic anwering your price adjustment call when you are getting a PDA at this low price.

[Milenkod]

For what it's worth, I just went through the exact same thing with Dell (ordered my x51v on Wednesday, logged on Thursday to find that the price had dropped by $60), and had zero problems with the India call center....

Lucky you, and perhaps I would have been so lucky as well. My situation was different because I originally orderd a non-bundled X51V and wanted to 1.) Buy the bundle which I could not do a price adjustment for becasue they are two different products in Dell's inventory and 2.) I wanted my coupon value refunded/returned so I could use it towords the purchase of the bundled version of the X51v.

Had I originally ordered the bundle on the day before the price drop, a price adjustment would have been a simple situation. The coupon refund really mucked it-up too.

[Milenkod]

Well, I just got my Dell Survey in my email. Better believe I ripped 'em a new one on support and knowledge of my situation. I know, some of you are going to tell me that I'm in the wrong because YOUR transaction went sooo smoothly...but mine DIDN'T.... and it was the second time in a row within less than 30 days that left me with a headache after the purchase was completed.
Dell needs to fix this problem before they loose their service reputation in the industry.

[DeaHamlet]

Well, I just got my Dell Survey in my email. Better believe I ripped 'em a new one on support and knowledge of my situation. I know, some of you are going to tell me that I'm in the wrong because YOUR transaction went sooo smoothly...but mine DIDN'T.... and it was the second time in a row within less than 30 days that left me with a headache after the purchase was completed.
Dell needs to fix this problem before they loose their service reputation in the industry.

Do they actually pay any attention to those surveys?

[Milenkod]

Do they actually pay any attention to those surveys?

Apperantly so....and this one seems to be a third-pary company conducting the survey. I guess if you click mostly on the "low satisfaction" radio buttons, your survey gets attention???

[norseman8485]

Nahh... probably all get complied into a graph thingie and all our bad ratings get cancelled out by the good ones...

[aximbigfan]

Just don' t buy a HP printer then too, or you'll be having a great time with their Bombay call center.

OOPS! i just bough a hp deskjet 3840 about a month ago....should i be worried?


chris