Pressure cook Dell on WM5 issue

[TFJetfire]

After reading the latest "National Gas boycott day email", I was thinking and the polls are nice, the comments/complaints we post are fun and sometimes helpful but then I came across this article http://blogs.chron.com/techblog/arch...w-up_dell.html which gave me a great idea.
Stop complaining to each other, and start complaining to Dell directly!

What we need is an organized Email Dell your frustrations/concerns over WM5 event. Only instead of it being some "national .. day" we make it a week, or a month.

We can do this so easily and so quickly. Think of spam email only to Dell support. It could be considered spam but in reality all we're doing is restating our problems to Dell (daily or hourly). Each and every one of us.

So what I am suggesting is we contact Dell daily or hourly with our concerns. Management loves metrics but even management knows that too many complaints on a topic is bad. Again the polls are nice but it is time to focus our protest at Dell. This is within our legal rights as consumers.

Here is what I'm proposing and hopefully others can chime in with their thoughts and/or strategies.

Proposal one)
All Axim owners contact Dell via Dell chat to ask for the next ROM update every day
In addition
All Axim owners email dell @ US_CTS_Peripheral@dell.com; US_CTS_Peripheral_Support@dell.com every day.

Now some will argue that this is taking resources away from fixing the problem but in reality this is far from the truth. This will get the metrics up that customers are in fact dissatisfied with their lack of support and it will only bother the service desk/support techs, not the researchers/dev team who are "alledgedly" working on a fix.


Thoughts or ideas are welcome but I propose we shoot for May 5th (A Dell version of Cinco de Mayo)

[rsmith451]

Dell says: "OK, here is your new Rom update!". And it still doesn't fix anything.

You will need to be a bit more specific. Like make a list of the top 10 things wrong with the Dell Axim x51v (or were you talking about a Rom update for the x50v?) In any case, you may get what you wish for...but it won't be what you want.



Top 10 Things Wrong with Dell Axim x51v:
1. Crippled bluetooth stack needs mono headset and stereo headset support.
2.
3.
Umm, someone else fill in the rest because #1 is all I care about...


How about a "Top10ThingsWrongWithDellAximX51V.com" website. And talk about the top 10 things that need to be fixed before people should buy them. That would get their attention!

[TFJetfire]

Dell says: "OK, here is your new Rom update!". And it still doesn't fix anything.

You will need to be a bit more specific. Like make a list of the top 10 things wrong with the Dell Axim x51v (or were you talking about a Rom update for the x50v?) In any case, you may get what you wish for...but it won't be what you want.


Top 10 Things Wrong with Dell Axim x51v:
1. Crippled bluetooth stack needs mono headset and stereo headset support.
2.
3.
Umm, someone else fill in the rest because #1 is all I care about...

Actually I am referring to the x50V but I know others in the x51 series are also affected and in my case http://www.microsoft.com/windows/win...x?&id=80070428 addresses my complaint and it is a sad day when Microsoft indicates the fix is with the Device Manufacturers

So yes the bluetooth is a complaint of mine as well and if you notice I didn't list all the complaints or any for that matter but I did indicate that we should focus our complaints whatever they may be to Dell. So if your concern is the bluetooth problem then email away at Dell.

And if they continue to provide bad support we should continue to call them on it.

If a waiter brings you out a bowl of soup when you ordered a steak do you eat the soup and pay for the steak? Or do you say this isn't what I ordered? It is the same concept with Dell.

Enjoy!