Is my order status normal?

KpoT · 12-30-06, 09:48 AM

Hi!
I ordered my X51v on Thursday afternoon (December the 28th) - today is already two days later, Saturday morning, and yet the status of my order hasn't reached even the "Pre-Production"

(see the attached screenshot)!
Is this normal or is something wrong with my order?

I called the customer support (1-800-847-4096) but it's closed right now

thefiredude · 12-30-06, 09:58 AM

Due to the holiday you may not see a change in order status until Tuesday morning. When I order stuff sometimes it takes them a while to change the status. It might even show shipped by Tuesday afternoon once they get caught up. Hang in there.

KpoT · 12-30-06, 09:59 AM

Originally Posted by thefiredude

Due to the holiday you may not see a change in order status until Tuesday morning. When I order stuff sometimes it takes them a while to change the status. It might even show shipped by Tuesday afternoon once they get caught up. Hang in there.

Thanks bro!

Another question: when I called customer support yesterday, Friday, they told me that my order is "On Hold" - is this normal?
But she added that the "On Hold" period is included in the 5-7 business days after which I'm supposed to finally receive my baby!

Fsman · 12-30-06, 10:00 AM

I ordered mine on the evening of Dec.26 and received it on Dec.29. Perhaps I sneaked in between holidays.

KpoT · 12-30-06, 10:09 AM

Originally Posted by Fsman

I ordered mine on the evening of Dec.26 and received it on Dec.29. Perhaps I sneaked in between holidays.

Well, I should probably also add that I live in Montreal, Canada and not in West Virginia ;)

Toogreys · 12-30-06, 04:30 PM

I also ordered mine on Thursday there is no update on production yet. All it says is ordered confirmed. But it will take awhile for mine to arrive. Its got to go APO to Germany

DJ-Marcuzz · 12-30-06, 06:29 PM

Damn, i ordered mine at 26-12-2006 and its still at pre-production.
Its planned arrival is 24-1-2007 whats way longer then they told me before ordering (10 days)

KpoT · 12-31-06, 02:02 PM

Originally Posted by DJ-Marcuzz

Damn, i ordered mine at 26-12-2006 and its still at pre-production.
Its planned arrival is 24-1-2007 whats way longer then they told me before ordering (10 days)

I think we just fell on the worst season - Holidays, when everything is closed, including the post...

KpoT · 12-31-06, 02:03 PM

Originally Posted by Toogreys

I also ordered mine on Thursday there is no update on production yet. All it says is ordered confirmed. But it will take awhile for mine to arrive. Its got to go APO to Germany

I don't see where it says for mine that "ordered confirmed"? Where do I see that?

Billstein · 12-31-06, 02:19 PM

I was suppose to get mine on December 28th. It has now been pushed back to January 22 and is still in the pre-production stage.

Toogreys · 12-31-06, 02:45 PM

My order confirmed showed up in the e-mail that I received from Dell after ordering. Man I hope it dosent take too long to get shipped!

12-31-06, 03:18 PM

You just picked the wrong time of year to order things and expect quick turnaround or customer service. I would expect things to return back to normal after the 2nd. In the meanwhile, Happy New Year. Enjoy yourself and don't worry about your toys.

KpoT · 12-31-06, 03:40 PM

Originally Posted by jhom

You just picked the wrong time of year to order things and expect quick turnaround or customer service. I would expect things to return back to normal after the 2nd. In the meanwhile, Happy New Year. Enjoy yourself and don't worry about your toys.

Thanks, that was comforting :)
Happy New Year you too! :approve: