Rubber feet on bottom of Axim are coming off

[AlanF]

Clean the area where the feet go with lighter fluid (naptha) and Q-Tips. Remove the adhesive pad from the rubber feet and discard, clean the feet as above.
Re-attach using PlioBond #30 adhesive following instructions and using a toothpick to apply.

[Bulldog]

Welcome to the club, the little feet suck and so does Dell on their support of this stupid little problem:)

I have always said that Dell hardware (internally) is great but heaven forbid you have a problem because they support sucks.

[Bill_Todd]

Dell did at least, provide me with the part number and a UK telephone number.

Thank you for contacting Dell Hardware E-Support.

I understand from your email that you have an issue concerning Dell Axim.

As per the description of the mail, you need rubber feet for your Axim.

Please contact our Parts Sales Department for the Rubber Feet and order Part # J2309.

In order to assist you with a resolution, I would recommend that you contact the Part Sales Department. The Part Sales Department will be able to answer any questions about a product, make recommendations on items that will meet your needs, and provide pricing and availability information.

The Part Sales Department can be reached at 0870 9073689.

If you need any assistance in troubleshooting your Dell branded hardware, please reply to this e-mail, and I will be happy to assist you.

Thank you again for contacting Dell Hardware E-Support.

Respectfully,

[sbddude]

Thanks to all the responses. I went on chat with dell and replacement feet are on their way. i would suggest the same for anyone still in warranty.

[akao]

This is hilarious. I didn't even think to look up the warranty on my unit. Lo and Behold, I had 77 days left.

Then, for the first time ever, I tried the talk to a representative online. These people must have dozens of available scripts for different situation. I simply stated that the feet came off, and this was the reply:

"I am really concerned with the problem you are facing with the Dell product, and I will try my best to get the issue resolved in no time."

I feel like the service rep is speaking to my heart. Anyways, the whole ordeal took less than 5 minutes of online chatting. Just give them your service tag, and a shipping address.

Thank you for suggesting the warranty route! No need to order all that fancy glue.

[akao]

The feet arrived today, and the packaging is amazing.

First, they put the four little feet in a little bag. The whole thing could fit in a regular small regular envelope, but I guess Dell is trying to fight its bad image for poor customer service. So they put the little bag with the feet into a bubble wrap bag. Then they put the bubble wrap bag into a cardboard box that could fix two Axims. Then they tape up the card board box. Then they put that box into a bubble mailer. Now I feel guilty for the amount of waste and destruction to the environment I have caused.

To recap:
4 x rubber feet
1 x plastic bag
2 x bubble wraps
1 x cardboard box

My precious feet.

[sbddude]

The feet arrived today, and the packaging is amazing.

First, they put the four little feet in a little bag. The whole thing could fit in a regular small regular envelope, but I guess Dell is trying to fight its bad image for poor customer service. So they put the little bag with the feet into a bubble wrap bag. Then they put the bubble wrap bag into a cardboard box that could fix two Axims. Then they tape up the card board box. Then they put that box into a bubble mailer. Now I feel guilty for the amount of waste and destruction to the environment I have caused.

To recap:
4 x rubber feet
1 x plastic bag
2 x bubble wraps
1 x cardboard box

My precious feet.

What did you use to clean the old adhesive off? Are you going to send your old feet back?

[smirks]

Both of mine are long gone!

Laurie

Mine have been long gone too.
That was the least of my Axim worries.
Try install ing WM5 on your X50v and you'll totally forget about the silly feet!! :rolling: