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Old 12-23-07, 02:03 PM   #1 (permalink)
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X50 : Unable to update WM2K3 to WM5

Hello, I just got an X50(mid) and I'm totally new to PDAs. It comes w/ WM2k3, and I got the WM5 Upgrade CD with it. The funny thing is, I could not upgrade the OS.

I connected the X50 to the USB dock, with power socket, the X50 screen shows copying image to device, then installing image to device (similar message, could not recall the exact message). Finally it tells me to perform a hard reset, but it's still WM2k3 after that.

On the screen of PC, the DELL update application just stays on the message saying something like "Pls follow the on screen instruction". There are no progress bar, no nothing. I've tried to leave it for more than half hour, and I have to close it using end task in Task Manager.

I've tried it on 2k3 A03 and A05 image, both give the same result. And I notice when I upgrade from A03 to A05, the progress bar on installing image to device takes 10-20 seconds, where it takes 1 second when performing WM5 upgrade. And there's a progress bar on the DELL A03 to A05 upgrade application.

Is there a batch of X50 that could not be upgrade to WM5, or I did something wrong somewhere?

Thanks~
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Old 12-23-07, 07:48 PM   #2 (permalink)
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Welcome to the site!

I've never done the upgrade, so I can't offer you specific tips, but:

1. Is the WM5 upgrade CD an original Dell CD? If it's just a copy, perhaps it's a faulty copy?

2. Have you tried disabling your firewall/antivirus during the process?

Btw, be aware that WM2003SE is the most stable OS for the X50 series. Many X50 users who have gone to WM5 have reverted back to WM2003SE because of all the troubles they've had. Unless you're willing to do some further hacking with the WM5, you'll gain very little from upgrading. If you just want persistent memory, just make sure you do regular backups to avoid data loss. Even with WM5, you still need to do backups in case of inadvertent and unexpected hard resets.
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Old 12-24-07, 03:15 AM   #3 (permalink)
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1. yes, it's an original DELL CD. I thought of faulty CD as well, but it happens on the downloaded WM2k3 WM5 upgrade images as well.

2. ahh, I have not done that. But does it affect the process installing to the device? It did manage to copy the image to the device though.

There's not much data inside the X50 since I got it recently. I've read through the forum, some said WM5 good, some not. So I'd want to experience myself see which version is better for me.
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Old 12-24-07, 08:58 AM   #4 (permalink)
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Originally Posted by gelap View Post
Hello, I just got an X50(mid) and I'm totally new to PDAs. It comes w/ WM2k3, and I got the WM5 Upgrade CD with it. The funny thing is, I could not upgrade the OS.

I connected the X50 to the USB dock, with power socket, the X50 screen shows copying image to device, then installing image to device (similar message, could not recall the exact message). Finally it tells me to perform a hard reset, but it's still WM2k3 after that.
That's the problem with Dell's update. It seems like it's done nothing, when in reality is has. Here's what's happening. When you run the update, it simply updates the boot loader and preps the unit for the update. You need to follow the directions on the screen exactly to be successful, otherwise you're still using 2003SE. Let it run through the first round and when instructed on the computer as well as on the PDA screen to hard reset, do so at that time. Once it's reset and fully rebooted, turn it off and put it back in the cradle. It should reconnect and then follow the on-screen prompts on your computer. Once it's done with the second pass and you hard-reset it should be on WM5. Be advised that when you reset the machine the second time it will sit on the boot screen for quite a long period of time. DO NOT interrupt it (the screen tells you this) as it's reformatting the BIS. Interrupting here can cause you to have a unit that will not work. Once you get the today screen up, you've been successful.

One note, many have been unsuccessful doing this with a sync cable (myself included), but it works perfectly using the cradle. Good luck and post a reply once you're successful.
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Old 12-24-07, 09:01 AM   #5 (permalink)
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Since WM5 uses a different bootloader than WM2003 SE, that has to be flashed first. It's only ~256kb, so that's why it seems the change from WM2003 SE to WM5 seems so fast. Run the upgrade program again. First, start it and let the bootloader get flashed. After it tells you to perform a hard reset, do that and put it back in the cradle. Once the X50 is back in the cradle, if Activesync pops up, cancel it and go back to the open upgrade utility. This is very important because the utility sends a second file, the os, to the axim to be flashed. This file takes a few minutes to flash. You will not have WM5 without the second file being flashed. Once you perform the needed hard reset after the second file, you need to wait ~10-15 minutes for the file system to be formatted for WM5. When you put the axim back in the cradle to sync with Activesync, be sure to have all firewall and internet security programs disabled first. WM5 uses a different connection model than WM2003 SE. There is an option in dell's WM5 A02 rom for X50(mid) to go back to the old connection model so you can have firewall and internet security software running. I recommend updating to WM5 A02 rom as soon as the WM5 upgrade is done. One thing you must do once upgraded is do the fake server trick. That is, open up Activesync on axim. Create a fake exchange server connection. Go to "Schedule" and set both options to "manual". Delete the fake server connection.

Any questions or comments, just post or pm me.
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Old 12-24-07, 03:32 PM   #6 (permalink)
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and if wm5 A02 isn't stable enough for u can upgrade beyond that. oh wait u just have x50 mid so u can't go beyond the X03 Rom by Steven.

Last edited by Eric12341; 12-24-07 at 03:35 PM.
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Old 12-24-07, 09:05 PM   #7 (permalink)
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So you noticed my work. The only thing I can't fix for now is the dreaded compaction thread (although, I think I have it where it pops up fewer times than usual). Once I update xip with updated aku, I will finally have for you the (final revision of) A03 rom. Anyone that has experience with rom
building and messing with xip (mosly for reallocation dll addresses), please contact me soon so we can talk.

Last edited by Steven855; 12-24-07 at 09:11 PM.
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Old 12-25-07, 07:40 AM   #8 (permalink)
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What is this compaction thread? Just as I've upgraded to WM5, and I've not noticed any of the slowness mentioned that seems to be caused by this thread. Is there anything I need to look for?
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Old 12-25-07, 09:42 AM   #9 (permalink)
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Er ... you probably don't even WANT to upgrade a well functioning X50-Mid to WM5 guys. WM2003SE is stable as a rock on that unit. Suggest you stick with that. WM5 is OK but it's not worth breaking a functioning WM2003SE machine over.

-CB :D
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Old 01-03-08, 11:09 AM   #10 (permalink)
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Hi guys, I've tried the steps in post #4 and #5, it still doesn't work. Here are what I've encounter:

1. Uninstall AntiVirus on PC and disable Windows Firewall.

2. Install ActiveSync 4.1 which comes w/ the CD.

3. Plug the cradle to power socket and USB port, and follow on-screen instruction for ActiveSync installation to complete. Reboot PC.

4. Put X50 to cradle, run the Axim Update Utility. Click Next/Continue, screen on PC shows
"System update in progress"
At the same time, X50 screen shows "Receiving image from PC", and the status bar runs for 10-20 seconds to complete.

5. Next, X50 screen shows "Writing image to device", the status bar ends in less than one second, follow by a message ask to perform a hard reset. I've tried to leave it w/o hard reset for more than 50 minutes, nothing happens.

6. After hard reset, blue Dell Logo shows. After the tone, screen shows "Windows Mobile. Tab the screen to set up your Pocket PC". On PC, ActiveSync runs, click Cancel, a prompt "Partnership Not Set Up" shows, click OK. Leave it for another 50 minutes, nothing happens. And the X50 stays WM2k3.

Did I do any steps worng somewhere? My machine installed with WinXP SP2 w/ latest MS updates. Could this be the cause? I might try fresh install Win2K, since this is a secondary PC.

Thanks~
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Old 01-03-08, 01:56 PM   #11 (permalink)
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Guys, guess what, I fresh installed Win2000 w/ SP3 on PC and now my X50 is running WM5. I'll proceed to test out WM5, to determine which OS will suite me. Thanks~
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Old 03-30-08, 03:03 AM   #12 (permalink)
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I have the same problem, basically i cannot perform the hard reset after the first flash. The usual hard reset confirmation screen never shows... straight boot into 2003se blue screen after Power + Reset... then while in 2003se i can hard reset... ???? i'm confused... anyone can help?
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Old 03-30-08, 02:36 PM   #13 (permalink)
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See my X50 flashing sticky for some help.
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