Axim x50v - USB to PC link cannot be established

[yi4huan]

Hi, Having just bought on eBay an Axim x50v I cannot get it to link to my PC by USB. It came with WM6 installed. I installed Outlook and Activesync on the PC using the original CD that came with the Axim. I have been able, with difficulty, to establish a Bluetooth partnership and can transfer emails and business cards this way. But when placed on the cradle, connected to the charger and plugged in to the USB port the PC reports "device not recognized". This only happens with the Axim on the cradle. The cradle itself produces no messages. On the Axim USB to PC menu I cannot successfully uncheck the "Enable advanced network functionality" - result is a message saying "Failed to disable RNDIS to use Serial". When searching for a connection via Activesync on the PC it shows "USB is available" but does not connect.
I principally want to load a software dictionary from the PC which is written for PDAs. Can that be loaded without a working USB connection?
Is the cradle faulty.
Is it software?
Any suggestions for a solution?

Thanks in advance.

[johnhu_2005]

I have a few ideas you can try.
1. If your PC reports device not recognized, try another USB port (If you use a USB hub, remove that hub.

2. The "Failed to disable RNDIS to use Serial" message comes when the port is used. Try looking into Bluetooth settings-->COM Ports. If there are any ports in that setting, remove them then try again.

3.Check if you have Activesync 4.5 (The latest version as of now) installed. If not, Download details: ActiveSync 4.5

4. Follow these directions carefully-- You have to go into a hard reset prompt but DO NOT HARD RESET. Start by pressing the power button+reset button (the hole in the back). You will receive a prompt if you want to hard reset. PRESS THE MAIL HARD BUTTON (The one that looks like a snail mail, or the 3rd button from the left) to cancel. Try to sync again

As of the software dictionary. If it is a .cab or .exe. Just try to use Bluetooth sync and transfer it to to your PDA. Then install. If it is a dictionary package for an already install program (Your description is unclear), just follow the directions given by the website of the program.

[yi4huan]

Hi,
Many thanks. Updated Activesync to 4.5. It worked first time. Thanks for taking the time to help.
J.

[johnhu_2005]

No problem. Glad to be of help.