Dell UK price drop - will they refund? - Page 2

AceRimmer · 01-19-05, 06:53 AM

Originally Posted by Kozak

Dell's policy has always been that if the price drops within 30 days of purchase they will refund the difference.

Trying to explain this to a member of dell's staff would be like talking to a deaf martian

smc1978 · 01-19-05, 10:47 AM

Were complaining now ...

Bag · 01-19-05, 11:24 AM

I'm not sure if we'll get the response we want, but we filled in the Customer Assistance Form in the hope that they may consider sending us at least a free gift for each of our X50v, and if they're feeling generous a refund for the extra money we spent when we bought our X50v before Christmas.

Finger's crossed!

Bag
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Dell Axim X50v

FredMethot · 01-19-05, 11:48 AM

Originally Posted by Kozak

Dell's policy has always been that if the price drops within 30 days of purchase they will refund the difference.

Actually this isn't a price drop, its a special offer... very different.

It would work if the regular price would drop...

raptorheli2 · 01-19-05, 11:49 AM

i'm in same boat, i just emailed. i urge anyone in same postition to email them and ask what they will do.

my pda was only days old when they offered this deal.

cheers

raptorheli2 · 01-19-05, 12:16 PM

UPDATE,

i phoned and they offered me more warranty worth 80 quid as a goodwill gesture. the guy did say the price was going to go up from the OLD price to over 400 UK pounds. but, i can't see that.

btw, i phoned, i'm too impatient for emails.

cheers

smc1978 · 01-19-05, 12:27 PM

Its'll stay at 289 for a few months , It'll never go up to 400! .. Were still waiting for the email ..

Bag · 01-19-05, 12:32 PM

Originally Posted by raptorheli2

UPDATE,

btw, i phoned, i'm too impatient for emails.

cheers

I didn't phone as I found phoning them too painful when I just made enquiries before I bought the two X50v.

They do promise to get back to you within 24 hours, if you use their support form. Which is why I felt more confident about completing the form. The proof will be tomorrow I guess, whether my inbox is empty or not!

Bag
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Dell Axim X50v

raptorheli2 · 01-19-05, 01:16 PM

i don't want to sound racist. but dell uk need to sort themselves out. i can't understand anyone on the phones. not one of them is from the UK.

as i said, not wanting to sound racist. just making a point that we spend half the call going, eh, pardon, sorry can you repeat.

btw, i emailed aswell. so i'll no doubt get a reply saying been dealt with.

cheers

monobeg · 01-19-05, 02:13 PM

What's the return policy in the US? I'm sure there was a 15% restocking fee, but now I can't find it refered to anywhere.

If I keep running into problems like I have been for the last week, it may well be on its way back.

01-19-05, 02:46 PM

What problems have you been getting with it?

smc1978 · 01-19-05, 03:39 PM

No problems , Only just got it and the price dropped by £60 and now they are giving away a free gift with it .. it would have been nice to have the free gift buying it for £349 ..

aussiechick · 01-19-05, 03:41 PM

We have the same problem in Australia with Dell employees outsourced to the Phillipines, India and I think Malaysia. It is very difficult to understand them most times but I notice they understand my Aussie accent really well!

About the price dropping and the special offers, I agree it is disappointing especially if you just bought your item in the past week. I have a BIL who seems to 'mimic' any electronic purchase we make - of course his is always "half the price" (his words) of what we paid but as I point out to him, he makes his purchase usually a few months after we've made ours and we've had the use of ours for those months ie: those 2 months worth of digital snaps of my children are priceless to us. And besides, there is always going to be a newer and greater model out by then! In the electronics/digital/computer world, even with the latest model, we are buying yesterday's technology.

So this is how I justify seeing the price drop on my latest purchase - says she who is hanging out for Dell Austalia's next offer after Friday and hoping it is better than the current weeks because I am at the point of caving in!

AceRimmer · 01-19-05, 05:01 PM

Originally Posted by raptorheli2

i don't want to sound racist. but dell uk need to sort themselves out. i can't understand anyone on the phones. not one of them is from the UK.

as i said, not wanting to sound racist. just making a point that we spend half the call going, eh, pardon, sorry can you repeat.

btw, i emailed aswell. so i'll no doubt get a reply saying been dealt with.

cheers

made me laugh, funny cos its true.

where did you email?, ive sent an email before and never got anything back

monobeg · 01-19-05, 05:27 PM

Originally Posted by p3asa

What problems have you been getting with it?

I think that question was directed at me.

I've been bumping into bugs a lot, and I've only loaded a few programs. To begin with, I know that only some of us are experiencing a delay on the menus and I'd really love it if I wasn't one of them. OzVGA won't work on my machine: it loses almost all icons and buttons, and won't open Programs. I loaded vito remote last night, and that started refusing to learn commands after the first one; and the first one won't do anything now anyway. The only extra programs I've got working are the included games and betaplayer. Basically, if I can't get true VGA working, that's a deal-breaker.