Cannot connect to existing VPN connection.

epick · 03-03-05, 07:48 PM

Hello all - it's great to find this site. I am trying to help my boss out with her Axim x50v (I'm the IT Coordinator at work).

Anyways, I was able to connect to our secure Wireless no problem. Then I went to setup a VPN connection, I entered all the info and the connection is there (you can see it in the Connection Settings - it is the only VPN connection).

The problem is, this connection does not ever appear when clicking the antenna at the top where you access the wireless connections so I cannot connect. I have tried connecting from the settings screen by tapping and holding, but this never works either.

I have deleted and re-created it a hundred times and have tried different combinations of My Work Connection and My ISP and checking and unchecking "this connects to the internet" from the proxy tab, but nothing seems to work - it never shows up under the connection icon! I contacted Dell and they say they don't support VPN connections. So I'm stuck.

Any ideas?

-epick

NickL74 · 03-04-05, 11:46 AM

I have the same problem and have no idea why it does not work.

sylzZ · 03-04-05, 12:35 PM

u are not alone.

i think there may be a software workaround, but i cant seem to find it..

help anyone? pros?

BKF · 03-04-05, 12:47 PM

I believe the VPN connection only shows up under the antenna if you have "The Internet" set as your connection method. If you're using Work it won't work.

Either way, if you've got one selected, try the other.

03-04-05, 01:39 PM

For me if i am in my LAN, i can set my connection to "work" in the Network cards. I can browse all my files on my computer, and sync wirelessly. I still havent tackled the task of being able to browse my PC from outside my network though.

sylzZ · 03-04-05, 02:06 PM

Originally Posted by jdh1415

For me if i am in my LAN, i can set my connection to "work" in the Network cards. I can browse all my files on my computer, and sync wirelessly. I still havent tackled the task of being able to browse my PC from outside my network though.

i also can successfully connect thru my wireless router and surf around my shared documents, but in my work environment, i am required to connect thru VPN or else i cant surf the net.

actually bought it to use it at work, but well...

BKF · 03-04-05, 02:17 PM

Originally Posted by sylzZ

i also can successfully connect thru my wireless router and surf around my shared documents, but in my work environment, i am required to connect thru VPN or else i cant surf the net.

actually bought it to use it at work, but well...

You can manually tap and hold on the actual VPN connection in the settings to see if it'll connect.

As for your wireless settings... Do you have it connecting "To the internet" or "Work" for the network selection?

You can still browse your network machines using "The Internet", and it'll also open up the VPN option. I think. Heh.

sylzZ · 03-05-05, 05:11 AM

Originally Posted by BKF

You can manually tap and hold on the actual VPN connection in the settings to see if it'll connect.

As for your wireless settings... Do you have it connecting "To the internet" or "Work" for the network selection?

You can still browse your network machines using "The Internet", and it'll also open up the VPN option. I think. Heh.

doesnt connect still...
tap and hold and CONNECT doesnt do anything..apparently.

i tried both WORK and TO THE INTERNET and it still doesnt work

epick · 03-07-05, 10:01 AM

Yeah me too - the tap and hold connect method does not do anything.

I spent some time with Dell's technical support on a chat and they said they don't support VPN connections so they can't do anything to help diagnose my problem.

Under connect to the internet or My ISP or whatever they call it, I don't have the option to add a VPN connection, only under "My Work". So changing that is not an option.

-e