I can't believe I spent almost an hour and a half to get this response from Dell. Chat transcript follows. :rolling:
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{Matthew 8:22:34 AM} How do I view appointment notes on my X50v? Current DSN Journal ID: A2FEC97721FD11DA8311478AAA30BCC7
The session has been accepted.
{Manish 8:23:03 AM} Thank you for contacting Dell Hardware Chat Support for Desktop, Printers and PDA's. My name is Manish.Please give me a minute to review your query. In the meantime, may I have the address and telephone number to which the system was shipped at the time of purchase for verification?
{Matthew 8:23:35 AM} XXXXXXXXXXX
{Manish 8:24:20 AM} Thank you for the information.
{Manish 8:26:33 AM} Thank you for the patience and co-operation.
{Manish 8:27:51 AM} Matthew,you can view your daily appointments in the Axim by clicking at the following option:
Click Start>Calendar
{Matthew 8:28:30 AM} I can do that. But I can't see appointment notes that were entered in outlook.
{Matthew 8:29:05 AM} The notes portion is empty for all my appointments on the Axim.
{Manish 8:30:22 AM} Were they available on the computer when entered to Axim?
{Matthew 8:30:46 AM} Yes, they are on my laptop in outlook but are missing on the Axim.
{Manish 8:33:06 AM} Matthew,in this case it seems that the notes you entered are deleted while entering into Axim.
{Manish 8:33:24 AM} You will have to enter them again.
{Matthew 8:33:47 AM} I can't enter any notes in appointments on the Axim either!
{Manish 8:34:59 AM} What exactly is happening when you try to enter notes?
{Matthew 8:36:09 AM} there is no cursor in the window when I click on the notes tab. I open the appointment, and then click edit in the bottom left corner of the window.
{Matthew 8:38:47 AM} Should I call the 800 number?
{Manish 8:39:10 AM} Please give me few minutes while I search on the issue.
{Manish 8:41:11 AM} Thank you for the patience and co-operation.
{Manish 8:41:25 AM} Matthew,let's try few steps in this case.
{Matthew 8:41:33 AM} okay
{Manish 8:41:54 AM} You will require to perform soft reset.Please refer the link below for the information:
http://support.dell.com/support/topi...en&cs=19&s=dhs
{Matthew 8:42:52 AM} okay - that worked
{Matthew 8:43:07 AM} so how do I avoid this in the future?
{Manish 8:43:23 AM} Thank you for the information.
{Manish 8:43:43 AM} It might have happened due to some configuration changes.
{Manish 8:44:11 AM} Is there anything else I can assist you with?
{Matthew 8:44:31 AM} the notes are missing again. this happens when I start the switcher bar
{Manish 8:45:47 AM} Did you see the notes option after you performed the soft reset ?
{Matthew 8:46:10 AM} yes, but they disappeared when I start the switcher bar
{Manish 8:48:41 AM} All right.
{Matthew 8:50:04 AM} It seems like other people are having this problem as well. I googled the following link:
{Matthew 8:50:07 AM}
http://www.aximsite.com/boards/showt...ointment+notes
{Matthew 8:51:31 AM} Is there a resolution for this issue? The primary reason for buying a PDA is for the PIM applications. This is a HUGE bug - not being able to read appointment notes.
{Manish 8:53:51 AM} Let me check it for you.
{Manish 8:56:25 AM} Can you please tell me when is your appointment and on which date?
{Matthew 8:58:22 AM} Thursday 9/15/2005 8am to 830 am
{Manish 8:59:02 AM} Is there any appointment before this date?
{Matthew 8:59:09 AM} yes
{Matthew 8:59:38 AM} There is an appoint on 9/14/05 at 8am
{Matthew 9:01:12 AM} There are appointments after the 9/15 appointment that have notes missing as well. 9/16, 9/18, and 9/19
{Matthew 9:01:43 AM} All the notes are gone!
{Matthew 9:02:06 AM} This is really taking far too long. Can I speak to a supervisor?
{Matthew 9:02:31 AM} 40 minutes is way too unacceptable.
{Manish 9:04:31 AM} I do understand Matthew.
{Manish 9:04:45 AM} I am actually consulting your case with my supervisor only.
{Matthew 9:05:28 AM} So, what's next? And is it going to take another 40 minutes to get there?
{Manish 9:05:50 AM} The next option available with us now is to go for Hard Reset.
{Manish 9:06:03 AM} Please refer the link below for the information:
http://support.dell.com/support/topi...s=dhs#Section2
{Matthew 9:06:23 AM} And after the hard reset doesn't work what's next?
{Manish 9:06:59 AM} It will surely work.
{Matthew 9:07:11 AM} Wanna bet $1000?
{Matthew 9:08:23 AM} I am syncing after the hard reset now
{Manish 9:08:31 AM} All right.
{Matthew 9:10:40 AM} Same problem. Appointment notes are there after the hard reset, but disappear after starting the switcher bar, selecting exit all programs from the switcher bar, and reopening the calendar and the appointment with notes.
{Reggie 9:11:47 AM} Thats a feature of the switcher bar. Its a shortcut bar giving the overview of the appointments.
{Reggie 9:12:38 AM} Hello, Matthew.. This is Reggie, the manager on duty. When viewing the appointments in the switcher bar, we do not get the notes along with them.
{Matthew 9:13:15 AM} No, I'm not viewing the appointment using the switcher bar. I reopen the calendar by pushing the calendar button.
{Reggie 9:14:59 AM} Yes, I mean that only, that after using the switcher bar, you may not get the details/notes of the appointments.
{Matthew 9:15:22 AM} So you are saying that this is broken by design?
{Matthew 9:16:26 AM} That an intended feature of the switcher bar is to hide all appointment notes?
{Reggie 9:16:43 AM} I am afraid, yes.
{Matthew 9:16:52 AM} Where is this documented?
{Matthew 9:17:58 AM} At a minimum the switcher bar help should say: "Using the Switcher bar causes all appointment notes to disappear until the next soft reset."
{Matthew 9:18:30 AM} And the calender help should say something to that effect.
{Manish 9:19:41 AM} Please refer the link below for the information:
http://support.dell.com/support/edoc...m/N6966bk1.pdf
{Matthew 9:20:18 AM} It's one thing to say, "I'm not going to fix this" and other to say "We're going to fix this"
{Matthew 9:21:23 AM} Where is the line in the PDF file that says that the switcher bar breaks appointment notes?
{Matthew 9:22:33 AM} I'm really not happy here. It's been an hour, I've done lots of resets only to be told that Dell does not really care that this problem exists.
{Matthew 9:23:11 AM} Can I talk to Reggie's boss?
{Reggie 9:24:41 AM} Matthew, I am afraid, that there is number documentation available for this.
{Reggie 9:27:16 AM} I mean there is no documentation available in this regard. the Axim has been designed to work in this manner.
{Matthew 9:28:07 AM} On what page of the Axim manual in the above link does it describe this "feature"?
{Matthew 9:29:18 AM} At a minimum my expectation would be that this bug would be documented or the switcher bar removed from the ROM or that this would be escalated to Microsoft for a fix.
{Reggie 9:29:44 AM} Matthew, the Axim manual has normal features enlisted. There are certain usage features which may not be available. I can suggest you to up date the Axim ROM BIOS as an alternative to try.
{Matthew 9:30:06 AM} Others have tried and this feature hasn't been fixed.
{Reggie 9:30:27 AM} I have documented this issue and would look for a possible solution from Microsoft as well.
{Matthew 9:31:06 AM} Where can I find this feature documented on the web? MS policy is to contact the OEM for support.
{Matthew 9:31:21 AM} I'd really like to talk to your boss Reggie regarding this.
{Matthew 9:32:09 AM} In one breath you are saying that this is by design and then in another you say that this might be fixed in the latest ROM?
{Reggie 9:32:19 AM} Yes.
{Matthew 9:32:33 AM} Can I speak to your boss please?
{Matthew 9:32:52 AM} Where is this feature documented on the web?
{Matthew 9:32:59 AM} Or in a manual?
{Reggie 9:34:22 AM} Matthew, I am afraid, this isn't available in documentation.
{Matthew 9:34:59 AM} Fine. Clearly Dell doesn't care about this enough to do something about it.
{Reggie 9:36:09 AM} Yes, we do, and I have forwarded this to our concerned segment to have a patch released soon for its fix.
{Matthew 9:36:36 AM} Is this information public? How will I know when this is fixed?
{Matthew 9:37:25 AM} Is there a target fix date? Do I have to publish this transcript on the web in order to give it more visibility?
{Reggie 9:37:44 AM} We would be releasing a patch for this as soon as this is available and it would be available on our support site.
{Matthew 9:39:29 AM} Thank you - I look forward to the patch.
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