oe9fwv

Originally Posted by mla

Thanks for the suggestions. My Axim is showing up as Local Area Connection 4/Connected/Windows Mobile-based Device. There is no "shared" reference. I checked Device Manager/Network Adapters & there were no errors.

My device does not show up as a LAN connection. It appears in ipconfig like this:

Windows 2000-IP-Konfiguration

Ethernetadapter "{96E9E3BB-F57F-47C7-9A0B-057F7F273116}":

Verbindungsspezifisches DNS-Suffix:
IP-Adresse. . . . . . . . . . . . : 169.254.2.2
Subnetzmaske. . . . . . . . . . . : 255.255.255.0
Standardgateway . . . . . . . . . :

any help appreciated.
Dell was no help until now.
I use activesync 4.1
uninstalled & re-installed outlook
uninstalled & re-installed activesync
switched off / removed Sygate Firewall
adopted Sygate like recommanded on www.pocketpc.com

__________________
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Dell Axim X51V

Sasa

I got the same prob. I solved it, maybe it will help others because I didn't find this hint in any other thread:

Check your services (WindowsXP SP2)! For usual I deactivate non-used services, also DHCP-Client. As WM5 comes with network access you have to set it to "automatic start".

Don't set "Windows Mobile Based Network Adapter" to fixed IP-Adress because it won't work.

Sasa

oe9fwv

Originally Posted by Sasa

I got the same prob. I solved it, maybe it will help others because I didn't find this hint in any other thread: Check your services (WindowsXP SP2)! For usual I deactivate non-used services, also DHCP-Client. As WM5 comes with network access you have to set it to "automatic start". Don't set "Windows Mobile Based Network Adapter" to fixed IP-Adress because it won't work. Sasa

I tried to activate the DHCP Client in my Windows 2000 computer, it did not help. I get no additional LAN connection in my network connections if I connect the Dell Axim but there should be one if I understand right.
Is there anybody around using W2K and has a working Sync ?
Dell told me that they don't support Windows 2000 though it is on the compatibility list. They told me today they cannot help me and I should ask Microsoft for a solution. Anybody around from M$??

__________________
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Dell Axim X51V

grcooperjr

Originally Posted by oe9fwv

I tried to activate the DHCP Client in my Windows 2000 computer, it did not help. I get no additional LAN connection in my network connections if I connect the Dell Axim but there should be one if I understand right. Is there anybody around using W2K and has a working Sync ? Dell told me that they don't support Windows 2000 though it is on the compatibility list. They told me today they cannot help me and I should ask Microsoft for a solution. Anybody around from M$??

Well, I've had it running on win2k, but I dont have one here. Lets start over again and check some stuff.

Does the Axim show in Device manager?


After connected


If it is connecting you should see a Windows Mobile Device. If not or it has a red X or Exclamation mark. It did not install the driver correctly. If it is x'ed out delete the device and let it rescan for new devices. It should find the Axim and reload the drivers.

If it looks like the screen above, then I suspect that somthing is blocking the port.(ie: firewall) At that point you will need to config the firewall to allow the app to run or turn off the firewall long enough to get it to work and then re-config it..

Hope it helps

Ray C

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oe9fwv

hi all,

Originally Posted by grcooperjr

Well, I've had it running on win2k, but I dont have one here. Lets start over again and check some stuff. [...] If it looks like the screen above, then I suspect that somthing is blocking the port.(ie: firewall) At that point you will need to config the firewall to allow the app to run or turn off the firewall long enough to get it to work and then re-config it.. [...] Hope it helps Ray C

it shows up in network devices, I can see the device in ipconfig, I can even ping it. I switched off and configured Sygate firewall, I switched off McAfee Virus protection.
It hangs at the point where it is reading the device. No connection to Outlook, no partnership I can work with.

Dell has not clue, they told me frankly they cannot help me and I should contact Microsoft.

Is it possible to load Windows mobile 2003 into the device?
I am tired of playing the Guinnea pig for them.

__________________
--
Dell Axim X51V

grcooperjr

Originally Posted by oe9fwv

hi all, it shows up in network devices, I can see the device in ipconfig, I can even ping it. I switched off and configured Sygate firewall, I switched off McAfee Virus protection. It hangs at the point where it is reading the device. No connection to Outlook, no partnership I can work with. Dell has not clue, they told me frankly they cannot help me and I should contact Microsoft. Is it possible to load Windows mobile 2003 into the device? I am tired of playing the Guinnea pig for them.

Nope, No way to get a X51v to wm2003se. The only choice you have there, is to return it and then order a refurb X50v.
If indeed you can see it in Device manager and ping the ip, you have to have the tcp port blocked some how. The last one I got involved with had three firewall programs running.(Mcafee Security Center W/firewall, Black Ice, & Zone Alarm) It really made a mess of the machine. I finely got it to work by off loading all software Firewalls and virus scan, then get active sync working, and lastly reloading one firewall and virus scanner.

Ray C

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oe9fwv

Originally Posted by grcooperjr

Nope, No way to get a X51v to wm2003se. The only choice you have there, is to return it and then order a refurb X50v. If indeed you can see it in Device manager and ping the ip, you have to have the tcp port blocked some how. The last one I got involved with had three firewall programs running.(Mcafee Security Center W/firewall, Black Ice, & Zone Alarm) It really made a mess of the machine. I finely got it to work by off loading all software Firewalls and virus scan, then get active sync working, and lastly reloading one firewall and virus scanner. Ray C

I have McAfee Antivirus and Sygate Personal Firewall installed.
McAfee is only a Virusscan but not a firewall and Sygate I have configured exactly as it is described on www.pocketpc.com.
I have of course also tried with swichting off and also totally exit these programs but no difference. I never had any other Firewall program installed on the PC in question.

I found two things which are peculiar:
I can browse the Axim in the PPC Explorer, but not the Windows directory on the PocketPc. As soon as I want to open this directory, the file explorer hangs.

the second is that the Network and Dialup Directory does not show the LAN connection. It is not existing in my LAN connections.

I am still not sure if the problem is a compatibility issue with Windows 2000.

__________________
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Dell Axim X51V

grcooperjr

Another option, give me a pm with contact info, I'm off on vacation today so maybe I can remote in , look at it, and maybe help you out...

Ray C

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oe9fwv

hi Ray,

Originally Posted by grcooperjr

Another option, give me a pm with contact info, I'm off on vacation today so maybe I can remote in , look at it, and maybe help you out... Ray C

thank you very much, my email address is Axim Username at gmx.net.
About GRC: I am behind a hardware firewall so this will not give much information. Your hint with grc brought up in my mind that I have once switched off Dcom service, but switching it on did not help either. (I don't know if it is necessary for AS to connect. Probably not)

I contacted my dealer in the meantime and we arranged that I send the X51v back and get a X50V with Windows mobile 2003.
This will most probably work and I'll also be able to synch with my office computer which is still Windows98 and will not be exchanged in the near future.

another question:
How would you remote control my system? VNC?

cheers,
Werner

__________________
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Dell Axim X51V

ticker

I'm having the same issue. I've read all the posts and stil can't synch to my PC.

Some things I already tried:
disable firewall
I can ping the PPC
reloaded software several times.
Not going through a Hub.

The X51v connects but does not synch and eventially times out.

This is crazy. Does anyone have a fix for this?

Jeff

JordanChris

Look on the Microsoft.com site for the trouble shooting guide for Active Sync.

Also try this IN THIS SEQUENCE:
- Remove / de-install ActiveSync 4.0
- Reboot the PC.
- Remove the Axim from the cradle and soft reset it.
- Install ActiveSync 4.1 (available from Microsoft.com).
- Put Axim into cradle and connect it to USB.

Cheers, Chris

ticker

i also tried this and it still doesn't work.

does rev5 address any of these issues. The problem seems pretty common from the posts i'm seeing. I'm 2 steps from sending the X51v back to dell

dwinkler

Originally Posted by Chesterton

Sync problem solved. Fiddled with the Device Manager on the PC and noted that the USB driver for X50v was absent. Either it was not re-installed by the Dell installation disk or not initially recognized by the PC. The drivers on the Del CDROM did not work, but somehow a suitable driver was found in the WINNT folder... Activesync fired up and installed a sync folder on my desktop as soon as the driver was recognized. Now on to reinstalling my apps...

I have 3 axims sitting in my home office right now.....1 x50v and 2 x51v's. All sync just fine with my desktop running xp and Mcafee except 1 of the x51's. Spent hours reading through posts here and trying different fixes. Thanks to your advice "Device Driver" I can go to sleep now!!!! (someone should make this a sticky in the activesync forum!!!)

Thanks a Million!!! This is why I love AXIMSITE!!

mrbios

TRY A DIFFERENT PC (& with windows xp firewall disabled!!)

ZoneAlarm: v6.1.737.000 (latest as of 02-04-06)

02-05-06 I had/have the same problem. I get an endless spinning "trying to connect" to my new dell Axim X51v WM5.0, ActiveSync 4.1, windows 2000 SP4 (5 yr old PC & OS - used daily). Went over to my girlfriends xp sp2 laptop and had no problems connectiong. The solution each time this problem pops up is to shutdown ZoneAlarm. Disconnect ppc from cradle and plug back in.

ALWAYS: if you can't get it working - i install activesync on a DIFFERENC PC and try to synchronize.

Also: later on za acted up again and ppc would not even show as connected. I deleted the three entries in za and R&R'ed the ppc from it's cradle and suddenly za popped up asking for server rights, I said yes, and it connected after a few more pop ups (plus checked box saying remember choice)

aktanf

I have read most of what the problems are, which I had my own share. I am using windows XP SP2 with all current updates, and had problems with activesync 4.0 that came with Axim x51v (ROM A06), through its USB cradle. My ActiveSync would respond saying "connecting", but would not connect. It seemed like a firewall problem that was blocking TCP, but disabling the firewall would not help. And I learned a few things on the way. There may be other applications that actually capture some of these ports during the system boot (or user login), and activesync would not be able to connect to your PDA. The problems are usually simple, but figuring out may be quite frustrating. Mine was (in my case the problem was that my Secure FTP SSL server was occupying the TCP Port 990 during the boot, thus not allowing activesync to use the port). To get to that point, I needed to find out what ports ActiveSync applications were using.

I had it work with my Dell Inspiron 6000 (window XP) with no problems off the box. It sync'ed, but I had problems syncing with my office computer. I went into details as to what services are running and cross-check between the two computers. I also figured out the TCP ports these applications use, and allowed access through the firewall. I finally got my office computer to perfectly sync and I think this may save some frustration for some of you folks:

First, if the drivers are installed correctly, you should see the axim under your network adapters in device manager as "Windows mobile-based device".

Device Manager

This is the prerequisite for all further steps. Your device communicates through TCP/IP and should show as a network device if you are running Windows Mobile 5.0 - at least in the case of Axim x51v. If you have WM5, do not bother trying any version of ActiveSync prior to the version 4.0. It will not work.

Here is the story and solution with my office computer:
- If you see your axim under "network adapter" as "Windows Mobile-based Device #x", than you are on the right track.
- Most people will have a firewall problem. Since the device uses TCP to communicate to your desktop host computer, you have to have the following ports open (note that the activesync 4.0 and 4.1 installations already add these "exceptions" to your windows xp firewall during the installation)

TCP port 990: This is also implicit FTP port, and if you are running an FTP server with implicit FTP, it is likely that this port will be captured by the system before activesync can use it, and you will not be able to sync. This was my problem. I stopped the FTP server, and woala! I got in.
TCP port 999:
TCP port 5678.

You can add these exceptions to your firewall software for the following IP addresses (In other words, these IP addresses should be allowed to access the above listed ports):
169.254.2.2 (or alternatively put 169.254.2.0/255.255.255.0 in your firewall exceptions)

When you go to your firewall application (here I will cite the window XP built-in one that comes with Service pack 2) you should see the following applications in your exceptions list:

Exceptions figure

ActiveSync Application (WCESMgr.exe): uses TCP ports 999 and 5678
ActiveSync Connection Manager (wcescomm.exe)
ActiveSync RAPI Manager (rapimgr.exe): uses TCP ports 990 and 5721
ActiveSync Service: Uses TCP port 26675

All these ports should be open. A better way to allow these applications use the ports they need is to disable firewall for these applications.

One way to see if these ports are active is to use the "netstat" command in the command window. You should see that all the ports I listed above should have an "ESTABLISHED" state. Here is how it looks in the command window:

Netstat output

If you have the hardware configured correctly and have the TCP ports open, you should already be able to sync, or at least be very close to do so.

Also try to download and install ActiveSync 4.1, which should help. I am not familiar with Windows 2000 problems, but they should have similarities to these above. I hope this helps.