Hi.
Do you have a software firewall installed. If so, disable it and retry.
I was having the same problem with my x51v. I then deleted my sygate firewall from the system tray (thereby deactivating it) and the syncing and recognition process occurred without a problem.
If this doesnt work, consider uninstalling the firewall, and try to sync.
The other query I have is are you connecting through a USB hub? I hate USB hubs - WITH A PASSION

. Try connecting the axim directly to a port on your computer.
drgmtaxim