llars

Two nights ago out of the blue the touch screen stopped working. I turned it on and I could not enter my password. I could turn it off via the button, and the other buttons appear to work. I did a hard reset and now I am stuck at the "Tap the screen to set up your Windows mobile-based device." If I put it on the dock it will sync. I left the battery out for 48 hours and the screen still does not work. Is there anything else I can try or should I call Dell?

Howard2k

Do you have a screen protector on? Try and take it off and see what happens.

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Rsaturn9

Do you have the slide lock switch set to lock, located on side above WIFI button, It is used to lock the buttons, and will prevent you from tapping the screen

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llars

No I do not have a screen protector on. Also the lock is set to off. If it was on, I would not be able to use the power button.

llars

I don't understand this. It just started working again all of a sudden. Should I be concerned that someting inside may be defective?

Rsaturn9

Did you do anything? like maybe the slide switch sticking, or any other button, any cards installed

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magic.d

Try tipping the unit at differnt angles.

karmalized

I found that buttonMax program adds for some reason, and screen driver, and if I answer yes to a weird question during the installation, I loose the touch screen. All buttons work, but unless you have everything mapped out, you really can't do anything.

The problem only presents itself after installing, choosing yes to the question, then rebooting. Until you reboot, it works properly.

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Jay Pearson ccna

llars

The only thing I did was remove the battery and power it back up. Funny thing is, I had done that a few times previously, and did a couple of hard resets and many soft resets.

I checked the lock switch multiple times, but it was set to unlock and i could use the power button. With the lock enabled I could not power down the device.

Lucky396

Hmm... sounds like a blocked orifice valve on the low-pressure side of the accumulator unit.

Kazkin

Originally Posted by Lucky396

Hmm... sounds like a blocked orifice valve on the low-pressure side of the accumulator unit.

LMAO !!!

I love this forum !!!

kcjchan

This happened to me at least 3 times．Just another unit that failed to power up.

davrol

This problem can be caused by dust or dirt getting stuck betwen the edge of the screen and the case. It can also be an incorrectly installed scren protector although not in llars case, as he did not have one fitted.

If it occurs again, try running a business card around the edge of the screen under the case to clear out any detritus.